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Customer Questions & Answers

  • All(100)
  • Product Information(68)
  • Stock Status(2)
  • Payment(3)
  • About Shipping(21)
  • Others(6)
Q

Has NFC?

By Davi Aug-03/2018 00:21:45

A

Hello Davi,
Thanks for your inquiry.

Sorry the item does not have the NFC function.

Q

Does it has a infrared remote control function ?

By Lucas Jun-06/2018 12:55:14

A

Dear Lucas,


Sorry, it does not support infrared remote control function.

Q

My display is broken. Is ist possible, to get a new one from you? And if yes, at what price? Regards

By Astrid Liebetrau Apr-25/2018 11:14:30

A

Hello Astrid,
Thanks for your inquiry.

Sorry we do not have the spare screen for the item for sale.

Q

There is a led notification!! Blue color and better than some other models

By Jahimehe Feb-19/2018 10:24:19

A

Hello Jahimehe,
This item is no  led notification, sorry.

Q

Is there a led notification in this device?

By LED NOTIFICATION Feb-07/2018 13:36:39

A

Hello LED,

No,there is not a led notification in this device.Hope you may understand us.


Q

The system VOS of this phone will be updated to Android Oreo?

By Paulo Jan-17/2018 13:55:13

A

Hello Paulo,
We are sorry that the item is unable to support the functions.

Q

What is difference about HK-2 AND HK-4...

By Pintubhai Oct-29/2017 02:29:54

A

Hello Pintubhai,
Just warehouse location.

Q

Hello, Is this item in stock or still not ? Thank you,

By Stock Oct-22/2017 19:49:36

A

Hello Stock,


This product is in stock, you can place the order now.

Q

Hello, Is this product in stock in gray color or is it back-ordered ? Thank you

By Stock Oct-12/2017 13:38:29

A

Hello Stock,
We are sorry this item not in stock now, we except in stock between Oct 13 - Oct 14.

Q

Hello, It's been 10 days since I bought and paid for the phone, but still not posted. Your reply was that it is out of stock.. In this case why your website is not updated and people can still buy it? This was a gift for my son's birthday, which will be too late to arrive. I have asked a number of questions on Facebook messenger and even chose another phone, but you just ignoring me. Whats going on?

By Simona Vaiciuniene Oct-07/2017 20:10:04

A

Hello Simona,
We are sorry this item not in stock now, we except ship this item between Oct 9 - Oct 10.

Q

Has NFC?

By Davi Aug-03/2018 00:21:45

A

Hello Davi,
Thanks for your inquiry.

Sorry the item does not have the NFC function.

Q

Does it has a infrared remote control function ?

By Lucas Jun-06/2018 12:55:14

A

Dear Lucas,


Sorry, it does not support infrared remote control function.

Q

There is a led notification!! Blue color and better than some other models

By Jahimehe Feb-19/2018 10:24:19

A

Hello Jahimehe,
This item is no  led notification, sorry.

Q

Is there a led notification in this device?

By LED NOTIFICATION Feb-07/2018 13:36:39

A

Hello LED,

No,there is not a led notification in this device.Hope you may understand us.


Q

What is difference about HK-2 AND HK-4...

By Pintubhai Oct-29/2017 02:29:54

A

Hello Pintubhai,
Just warehouse location.

Q

Hi, good afternoon, I'm from Mexico and I would like to know if the phone is released for telcel or movistar companies, and what kind of guarantees do they have?

By jonathan Oct-05/2017 22:53:17

A

Hello jonathan, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Good morning, would you like to know if you deliver to Brazil? And what is the delivery period?

By Fredson Argolo Sep-24/2017 12:29:18

A

Hello Fredson,
We can ship to your country via 

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    15 - 25 business days    $3.82    

Expedited Shipping    3 - 7 business days    $56.36    


Q

hi, i live in canada alberta, my service provider is Fido. is it compatible?

By jay Sep-24/2017 03:08:56

A

Hello jay, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

2G: GSM 850/900/1800MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Does it have SMS Toolkit?

By Jurijus Kiseliovas Sep-21/2017 19:30:36

A

Hello Jurijus, 

We will offer you SIM Needle.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1


Q

Hi, Does the phone supports OTA? Thanks! Saurabh

By Saurabh Sep-15/2017 20:48:14

A

Hello Saurabh,


Yes, it can support OTA. 


Let me know if you need any further assistance. 


Q

Hello, Is this item in stock or still not ? Thank you,

By Stock Oct-22/2017 19:49:36

A

Hello Stock,


This product is in stock, you can place the order now.

Q

Hello, Is this product in stock in gray color or is it back-ordered ? Thank you

By Stock Oct-12/2017 13:38:29

A

Hello Stock,
We are sorry this item not in stock now, we except in stock between Oct 13 - Oct 14.

Q

Why does it only show the price in Euros, I need to be in dolars. Cause my card is in dollars.

By Manuel Matos Aug-14/2017 23:59:47

A

Hello Manuel,
Thanks for your inquiry.

The item is on flash sale now with the price for $179.99 USD.

Q

Hi, can i make the payment with boleto on app ? The option only is paypal via app ???Thx!

By Rircardo Jul-03/2017 16:46:36

A

Hello Rircardo,
If you want pay by boleto, please use your PC to pay for it.

Q

Can i pay with any credit card

By Alan Strider Jul-01/2017 07:11:08

A

Hello Alan,

Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hello, It's been 10 days since I bought and paid for the phone, but still not posted. Your reply was that it is out of stock.. In this case why your website is not updated and people can still buy it? This was a gift for my son's birthday, which will be too late to arrive. I have asked a number of questions on Facebook messenger and even chose another phone, but you just ignoring me. Whats going on?

By Simona Vaiciuniene Oct-07/2017 20:10:04

A

Hello Simona,
We are sorry this item not in stock now, we except ship this item between Oct 9 - Oct 10.

Q

I have a order with you, but the order didnt leave yet. I want to know how much time will take to my order be sent. thanks!

By Carlos Brito Oct-04/2017 19:02:17

A

Hello Carlos,
This item in stock now, we except ship this item between Oct 10 - Oct 12.

Q

HI, actually i want to buy your product .veerna marsh pro. actually i want to know can you ship this to india .{Rayagada}.and what if i not got this device .after buying this using paypal. i just ask you this because your gearbeast help center is worse.not working live chat .or not working messenger.don't know how its work. i hope you should bring this product to india you can do businesses of millions . Thanks,,

By monty Sep-11/2017 02:08:21

A

Hello monty,

Thank you for your inquiry.

It can be shipped to India.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

If I buy this phone and I want it to arrive in Argentina how long I have to wait

By Lautaro Aug-28/2017 05:07:07

A

Hello Lautaro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi GB ! It's possible to deliver me in New Caledonia, Noumea. South Pacific. ??? It's a country between New zealand and Australia ! Thanks !

By GAUTIER Aug-03/2017 20:23:55

A

Hello GAUTIER,


Sorry that currently we do not deliver to New Caledonia.

Thank you for your inquiry.

Q

Hello, Can you write a $ 70 prize package? Is it a lower tax? Thanks

By petr Aug-02/2017 08:37:06

A

Hello petr,
Thanks for your inquiry.

Sorry, we cannot declare a lower value on the package.

Q

1- where the phone is sent from 2 - How about customs declaration and taxes to the Czech Republic?

By petr Aug-01/2017 12:54:22

A

Hello petr,


This phone will be sent from China.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Quanto ele vai ser enviado pro brasil? ja saiu algum navio?

By Helayne Alves Jul-18/2017 20:32:00

A

Hello Helayne,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Quanto ele vai ser enviado pro brasil? ja saiu algum navio?

By Helayne Alves Jul-18/2017 20:31:54

A

Hello Helayne,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

I am from Israel. After a few days I get the cell phone

By Yeonatan Jul-15/2017 20:24:18

A

Hello Yeonatan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-10 business days 

2) Standard shipping: 3-7 business days

3) Flat rate shipping: 10-20 business days 


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

My display is broken. Is ist possible, to get a new one from you? And if yes, at what price? Regards

By Astrid Liebetrau Apr-25/2018 11:14:30

A

Hello Astrid,
Thanks for your inquiry.

Sorry we do not have the spare screen for the item for sale.

Q

The system VOS of this phone will be updated to Android Oreo?

By Paulo Jan-17/2018 13:55:13

A

Hello Paulo,
We are sorry that the item is unable to support the functions.

Q

NO NFC

By tibo Sep-08/2017 16:20:18

A

Hello tibo,
Thank you for your inquiry.

It does not support NFC.

Let me know if you need any help.

Q

How about the guarantee?

By Quarantee Sep-05/2017 09:37:02

A

Hello Quarantee,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How long does it take to ship to Portugal?

By Lourenço Aug-26/2017 21:14:47

A

Hello Lourenço,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

This cell phone has a cases, if yes where can I get it? this fhone and vernee mars cases are the same?

By yeonatan Jul-19/2017 08:00:06

A

Hello yeonatan,
Thansk for your inquiry.

Here is the link of the case for the item: http://www.gearbest.com/cases-leather/pp_495859.html