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Customer Questions & Answers

  • All(11)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

Does it have a plug suitable for Australia?

By Clayton Nov-18/2018 22:09:52

A

Hello Clayton,


We will send an adapter with all our products according to the order's country of delivery.


Q

will it work on glass that has been covered with glare reducing plastic / pvc film.

By john Oct-02/2018 08:39:21

A

Hello John,

Sorry, it isn't suitable for plastic.

Q

What will it do if kids leave clothes or toys on the floor? Is this going to be an issue?

By Warren Jun-19/2018 10:09:44

A

It depends on the item. hard toys should not be a problem but fabric or stringy type toys might get wrapped on the wheels. most of the time i use my Roomba when i'm at home in case it gets stuck somewhere.


Q

How does it do on picking up dog hair?

By Elroy Jun-15/2018 08:45:59

A

Hello,Elroy!  I have a dog, Black Lab, which was the main reason I bought the cleaner. It does an awesome job picking up dog hair and I have no problems with the dog hair getting tangled. In fact, I can't believe how well it digs the hair out of the areas in my house with carpet. I would highly recommend Alfawise to anyone with pets


Q

I live in the 18th floor, and can I use it? Will it fall down the road? I’m afraid it will fall down so I always sit nearby the beach and watch it?

By Wilma Jun-11/2018 10:00:24

A

Generally it will fall down and stay on the window steadily where you attach the cleaner. There is a safety strip, so you don’t worry it will not work when falling down.


Q

Will this product clean an arched, framed window?

By Taylor Jun-09/2018 09:26:16

A

Hello Taylor,

Yes, the robot works as long as the glass is flat.

 


Q

What's the input? I need 220V.

By Benjamin Jun-09/2018 09:25:55

A

Hi Benjamin,

WIN660 works from 100 - 240V.


Q

Can it work without a plug?

By Sarah Jun-09/2018 09:25:29

A

Hello Sarah,

No, the robot has to work with a plug.


Q

I would like to know if it is true that it cleans glasses without a frame and if I can buy the replacement clothes? Thank you.

By Logan Jun-09/2018 09:25:12

A

Hi Logan,

Yes. It's true, and the clothes can be purchased separately.


Q

Hi, Is this work on battery without power cord ? Thanks Regards

By Mahalingasivam May-11/2018 17:30:48

A

Hello Mahalingasivam,

No, it could be charged.

Package Contents: 1 x Cleaner, 1 x Adapter, 1 x Extension Cable, 1 x Remote Controller, 2 x Battery, 1 x Safety Rope, 4 x Cleaning Pad, 1 x Cleaning Solution Bottle, 1 x English User Manual    


Q

Does it have a plug suitable for Australia?

By Clayton Nov-18/2018 22:09:52

A

Hello Clayton,


We will send an adapter with all our products according to the order's country of delivery.


Q

will it work on glass that has been covered with glare reducing plastic / pvc film.

By john Oct-02/2018 08:39:21

A

Hello John,

Sorry, it isn't suitable for plastic.

Q

What will it do if kids leave clothes or toys on the floor? Is this going to be an issue?

By Warren Jun-19/2018 10:09:44

A

It depends on the item. hard toys should not be a problem but fabric or stringy type toys might get wrapped on the wheels. most of the time i use my Roomba when i'm at home in case it gets stuck somewhere.


Q

How does it do on picking up dog hair?

By Elroy Jun-15/2018 08:45:59

A

Hello,Elroy!  I have a dog, Black Lab, which was the main reason I bought the cleaner. It does an awesome job picking up dog hair and I have no problems with the dog hair getting tangled. In fact, I can't believe how well it digs the hair out of the areas in my house with carpet. I would highly recommend Alfawise to anyone with pets


Q

I live in the 18th floor, and can I use it? Will it fall down the road? I’m afraid it will fall down so I always sit nearby the beach and watch it?

By Wilma Jun-11/2018 10:00:24

A

Generally it will fall down and stay on the window steadily where you attach the cleaner. There is a safety strip, so you don’t worry it will not work when falling down.


Q

Will this product clean an arched, framed window?

By Taylor Jun-09/2018 09:26:16

A

Hello Taylor,

Yes, the robot works as long as the glass is flat.

 


Q

What's the input? I need 220V.

By Benjamin Jun-09/2018 09:25:55

A

Hi Benjamin,

WIN660 works from 100 - 240V.


Q

Can it work without a plug?

By Sarah Jun-09/2018 09:25:29

A

Hello Sarah,

No, the robot has to work with a plug.


Q

I would like to know if it is true that it cleans glasses without a frame and if I can buy the replacement clothes? Thank you.

By Logan Jun-09/2018 09:25:12

A

Hi Logan,

Yes. It's true, and the clothes can be purchased separately.


Q

Hi, Is this work on battery without power cord ? Thanks Regards

By Mahalingasivam May-11/2018 17:30:48

A

Hello Mahalingasivam,

No, it could be charged.

Package Contents: 1 x Cleaner, 1 x Adapter, 1 x Extension Cable, 1 x Remote Controller, 2 x Battery, 1 x Safety Rope, 4 x Cleaning Pad, 1 x Cleaning Solution Bottle, 1 x English User Manual    


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Where is it shipped from?

By Renata Apr-07/2018 08:18:57

A

Hello Renata,
The item is in stock in China warehouse and the stock is so tight.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!