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Customer Questions & Answers

  • All(15)
  • Product Information(14)
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  • Payment(1)
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  • Others
Q

Does it work with Samsung SmartThings?

By Carlos Jan-12/2019 21:29:55

A

Hello Carlos,

No, it can't.

Q

Why does not not say in the product description that it needs a gateway to function?

By Steve Sep-06/2018 21:59:13

A

Hello Steve, 

Thank you for your inquiry.

It must cooperate with millet's multi-function gateway or aqara air conditioner companion (gateway version)/Aqara camera (gateway version)to use together. Other brands of gateways can't be used.



Q

Can I use the product with xiaomi getway and Mi Home Application?

By Salvatore Aug-23/2018 12:38:52

A

Hello Salvatore, 

Thank you for your inquiry.

You can use the product with xiaomi getway and Mi Home Application.

Q

Hello Can I drop it in 2 cubic meter water tank to see the water level?

By Sayed Jul-27/2018 20:41:19

A

Hello Sayed,

I apologize for my late response.

You may rop it in 2 cubic meter water tank to see the water level.Thank you.

Q

Do you have the Brazilian plug for the outlet? Does it work in 220v?

By Jansen Jul-23/2018 19:06:09

A

Hello Jansen, 
Thanks for your inquiry.

This device can be used with a multi-function gateway. Internal self-supporting button battery, independent of voltage.

Q

What will happen to the product if it is completely immersed with water? Does it float? Is it able to withstand being submerged?

By Tegan May-23/2018 06:55:46

A

Hello Tegan,
Thanks for your inquiry.

1:Yes, the item can float under water.

2: Yes, the item is able to withstand being submerged.

Q

Is the product able to be completely submerged in water?

By Tegan May-22/2018 10:31:03

A

Dear Tegan,



IP67 waterproof grade is perfect for eave, garden, courtyard, balcony. 

Q

The water sensor says it supports zigbee protocol. It should work with gateways other than just Xiamomi right?

By Paul Apr-12/2018 02:05:51

A

Hello Paul,

It must cooperate with millet's multi-function gateway or aqara air conditioner companion (gateway version)/Aqara camera (gateway version)to use together. Other brands of gateways can't be used.

Q

How many sensors can I connect to the same gateway?

By Filipe Apr-03/2018 17:04:31

A

Hello Filipe,

I apologize for my late response.

A gateway can connect 31 sub-devices if you only connect sensors.Thank you.

Q

which getway should i buy for this sensor?

By Matteo Mar-19/2018 09:16:28

A

Hello Matteo, 
You can try to buy Xiamomi gateway.

Q

Does it work with Samsung SmartThings?

By Carlos Jan-12/2019 21:29:55

A

Hello Carlos,

No, it can't.

Q

Why does not not say in the product description that it needs a gateway to function?

By Steve Sep-06/2018 21:59:13

A

Hello Steve, 

Thank you for your inquiry.

It must cooperate with millet's multi-function gateway or aqara air conditioner companion (gateway version)/Aqara camera (gateway version)to use together. Other brands of gateways can't be used.



Q

Can I use the product with xiaomi getway and Mi Home Application?

By Salvatore Aug-23/2018 12:38:52

A

Hello Salvatore, 

Thank you for your inquiry.

You can use the product with xiaomi getway and Mi Home Application.

Q

Hello Can I drop it in 2 cubic meter water tank to see the water level?

By Sayed Jul-27/2018 20:41:19

A

Hello Sayed,

I apologize for my late response.

You may rop it in 2 cubic meter water tank to see the water level.Thank you.

Q

Do you have the Brazilian plug for the outlet? Does it work in 220v?

By Jansen Jul-23/2018 19:06:09

A

Hello Jansen, 
Thanks for your inquiry.

This device can be used with a multi-function gateway. Internal self-supporting button battery, independent of voltage.

Q

What will happen to the product if it is completely immersed with water? Does it float? Is it able to withstand being submerged?

By Tegan May-23/2018 06:55:46

A

Hello Tegan,
Thanks for your inquiry.

1:Yes, the item can float under water.

2: Yes, the item is able to withstand being submerged.

Q

Is the product able to be completely submerged in water?

By Tegan May-22/2018 10:31:03

A

Dear Tegan,



IP67 waterproof grade is perfect for eave, garden, courtyard, balcony. 

Q

The water sensor says it supports zigbee protocol. It should work with gateways other than just Xiamomi right?

By Paul Apr-12/2018 02:05:51

A

Hello Paul,

It must cooperate with millet's multi-function gateway or aqara air conditioner companion (gateway version)/Aqara camera (gateway version)to use together. Other brands of gateways can't be used.

Q

How many sensors can I connect to the same gateway?

By Filipe Apr-03/2018 17:04:31

A

Hello Filipe,

I apologize for my late response.

A gateway can connect 31 sub-devices if you only connect sensors.Thank you.

Q

which getway should i buy for this sensor?

By Matteo Mar-19/2018 09:16:28

A

Hello Matteo, 
You can try to buy Xiamomi gateway.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Could you declare this product at 10usd when sending it. Would like to avoid customs.

By Lars Kuhlmann Dec-02/2017 23:11:08

A

Hello Lars, 
Thanks for your inquiry.

Sorry that we cannot declare a lower value on the package.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!