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Customer Q&A

  • All(87)
  • Product Information(37)
  • Stock Status(19)
  • Payment(1)
  • About Shipping(21)
  • Others(9)
Q

Hi, does this phone have NFC? Thanks in advance

By EMJ Jul-21/2018 14:42:12

A

Hello EMJ, 
No ,I am sincerely sorry that it does not .

Q

When will you have new stocks to buy?

By Francisca Soares Jun-05/2018 17:09:24

A

Hello Francisca,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does this phone support an micro sd card?

By Gabriel Pasarell May-19/2018 18:01:42

A

Dear Gabriel,


It supports micro sd card.

Q

hi. i want to buy elephone s8. i want to ask if there's also a wireless charger that i can buy for it, case and protective glass? thank in advance

By Vassilis Christoforou Apr-23/2018 18:42:08

A

Hello Vassilis,


no

Q

is this phone unlocked?

By Abdullah Apr-12/2018 20:23:13

A

Hello Abdullah, 
Thanks for your inquiry.

Yes it is unlocked.

Q

Hello when i order from eu werhause , i dont hawe to pay import tax or ?

By Andrej B Mar-23/2018 20:17:14

A

Hello Andrej,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Can I order this phone with a canadian/usa plug?

By Conrad Mar-15/2018 17:14:15

A

Hello Conrad,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, Does this phone work in the UK and does it come with a protective case

By kyle waters Mar-12/2018 16:41:52

A

Hello kyle,
1. Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B8
FDD-LTE: B1/B3/B7/B20
TDD-LTE: B38/B40


2. 

Package Contents

Cell Phone: 1 
English Manual : 1 
Other: 1 x TPU Case 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Elephone sais that the phone is in stock, its it true?

By Darko Feb-20/2018 21:14:36

A

Hello Darko,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Bom Dia! Você tem o Elephone S8 em estoque?

By Antonio Jose Feb-16/2018 19:45:08

A

Hello Antonio,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, does this phone have NFC? Thanks in advance

By EMJ Jul-21/2018 14:42:12

A

Hello EMJ, 
No ,I am sincerely sorry that it does not .

Q

Does this phone support an micro sd card?

By Gabriel Pasarell May-19/2018 18:01:42

A

Dear Gabriel,


It supports micro sd card.

Q

hi. i want to buy elephone s8. i want to ask if there's also a wireless charger that i can buy for it, case and protective glass? thank in advance

By Vassilis Christoforou Apr-23/2018 18:42:08

A

Hello Vassilis,


no

Q

is this phone unlocked?

By Abdullah Apr-12/2018 20:23:13

A

Hello Abdullah, 
Thanks for your inquiry.

Yes it is unlocked.

Q

Can I order this phone with a canadian/usa plug?

By Conrad Mar-15/2018 17:14:15

A

Hello Conrad,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, Does this phone work in the UK and does it come with a protective case

By kyle waters Mar-12/2018 16:41:52

A

Hello kyle,
1. Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B8
FDD-LTE: B1/B3/B7/B20
TDD-LTE: B38/B40


2. 

Package Contents

Cell Phone: 1 
English Manual : 1 
Other: 1 x TPU Case 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Does the black version of the Elephone S8 have notification LED?

By Joe13 Feb-04/2018 05:40:04

A

Hello Joe13,
Sorry, there is no notification LED.

Q

Can I use a wireless charger with the S8?

By Graham Annabel Jan-25/2018 01:25:25

A

Hello Graham,
Thanks for your inquiry.

Sorry, you cannot use a wireless charger with the S8.

Q

just need to know if this phone will work in canada i am in ontario and my phone provider is rogers..

By iakov garibyan Dec-31/2017 06:25:07

A

Hello iakov,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B8
FDD-LTE: B1/B3/B7/B20
TDD-LTE: B38/B40

If your country can support the bands, you can use it in your country.


Q

Hi and does it support Polish language

By Bartosz Dec-19/2017 22:05:38

A

Hello Bartosz,

Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese . 

Let me know if you need any further assistance. 


Q

When will you have new stocks to buy?

By Francisca Soares Jun-05/2018 17:09:24

A

Hello Francisca,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Elephone sais that the phone is in stock, its it true?

By Darko Feb-20/2018 21:14:36

A

Hello Darko,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Bom Dia! Você tem o Elephone S8 em estoque?

By Antonio Jose Feb-16/2018 19:45:08

A

Hello Antonio,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi. Will you re-stock EU warehouse?? When?

By Piotr Jan-29/2018 00:17:30

A

Hello Piotr,

The item is in stock in warehouse G-W-5 (Czech Republic) now.

Please feel free to order it. 

Best Regards


Q

Hello, have you black or blue model in EU stock? What is it G-W-16 stock? Thanks

By Marty007 Jan-23/2018 11:38:31

A

Hello Marty007,
Yes ,this is a popular product, but we are happy to inform you that it is in stock in EU and available to purchase today. 

The G-WI16 is in Spain .

Q

Elephone sais that the phone is in stock, its it true?

By Juan Martinez Nov-02/2017 04:27:39

A

Hello Juan,
We are sorry not in stock now, we except in stock between Nov 3 - Nov 4.

Q

Hi, you mentioned that dispatch will be between oct. 29-30. I just ordered black one. Are they on stock? thx.

By Martin Oct-29/2017 06:44:47

A

Hello Martin,
We are sorry not in stock now, we will ship to you once in stock.

Q

hello when you will get s8 black ?

By nikos Oct-26/2017 19:50:43

A

Hello nikos,
We except in stock on Nov 24.

Q

when phone will be in stock ?

By Jakub Oct-26/2017 18:50:23

A

Hello Jakub,
On Nov 24.

Q

Hi, Do you have stock for black color (S8) ? I just paid yesterday. Thanks.

By Lau Oct-26/2017 01:02:27

A

Hello Lau,
Not in stock now.

Q

Who will pay if there are any custom tax.

By Mohsin Feb-05/2018 10:15:13

A

Hello Mohsin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello when i order from eu werhause , i dont hawe to pay import tax or ?

By Andrej B Mar-23/2018 20:17:14

A

Hello Andrej,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, I'm from Portugal, and if I purchase the phone from an European seler I have no problem in costoms. The question is: GW 16 is placed in Spain and GW 5 is placed in Checs Republic. Since this two are placed in EU, If I choose one of this werehouses I wil have no costoms problems? Also, do you have indication where the other werehouses are? Thanks in advance

By bosttik Feb-08/2018 16:55:06

A

Hello bosttik,

G-W-5 :Czech Republic

G-W-6: France

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long does it take to ship in HK? Thanks

By paul Feb-01/2018 03:02:21

A

Hello paul,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the fastest way to get this phone to UK. G-W-16? Is this EU? And how long will it take? Thanks.

By Calum Jan-24/2018 10:49:43

A

Hello Calum,


Please note that the G-W-16 is a EU warehouse.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

When are you going to start shipping the phone for the people that already buy it?

By Juan Pablo Nov-05/2017 02:42:54

A

Hello Juan
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello, How long does it arrive in Mexico if I ask for it today?

By olvera Oct-31/2017 05:15:50

A

Hello olvera,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

if i pay now when phone will be shipped and how long to get it to ireland

By Jakub Oct-26/2017 17:59:36

A

Hello Jakub,

The exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

When are you going to start shipping the black model?

By Juan Pablo Oct-26/2017 17:44:24

A

Hello Juan,
We except ship between Oct 28 - Oct 30.

Q

When are yo going to start shipping the black model?

By Juan Pablo Oct-26/2017 14:50:39

A

Hello Juan,
In 1-3 business days.

Q

can this to india

By irsha Oct-25/2017 15:34:59

A

Hello irsha,


Yes.we can send it out to your country.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

where the cell phone comes from, so I can ask at the post office about taxes.?.

By Caio Gedan Nov-01/2017 13:36:14

A

Hello Caio,
We will ship this item from China warehouse.

Q

Is this phone up gradable to the new android 8 Oreo

By rajdell2016 Oct-24/2017 19:51:41

A

Hello rajdell2016,
System: Android 7.1

Q

Where is my order, i made it in september 10th, i paid and was not shipped yet.

By Marcelo Borgues Oct-23/2017 14:12:23

A

Hello Marcelo,
We are sorry this item not in stock now, we except ship this item on Nov 21.

Q

Hello, i would like to know if this product will ever be available on EU,UK, UK-2 or PL-ED Warehouses in the future (any of them)? Also , does it comes with the official multi lang rom or with a global (flashed)? Thanks in advance

By John Oct-09/2017 21:13:57

A

Hello John,
This item will in stock in HK warehouse only.

Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional 

International version.

Q

If I buy this phone from Portugal will i have to pay taxes on the price that is on the website?

By User Oct-09/2017 09:35:06

A

Hello User,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How much do you usually put on the note to reduce the fees?

By leandro Oct-08/2017 22:40:38

A

Hello leandro, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Why did you change disscount for Elephone S8 from 14% to 7%? I wanted to buy for 201€.....

By Price change Oct-07/2017 21:52:47

A

Hello Price,
We are sorry the price decided by our system, it out of our control.

Q

Why did you change disscount for Elephone S8 from 14% to 7%? I wanted to buy for 201€.....

By Price change Oct-07/2017 21:52:47

A

Hello Price,
We are sorry the price is decided by our system, it out of our control.

Q

Hi, Does Elephone S8 has Global version and does it supports Bulgarian software? Thanks!

By Anelia Savova Oct-06/2017 08:27:21

A

Hello Anelia,
Yes it support.