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Customer Q&A

  • All(58)
  • Product Information(52)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(2)
Q

FCC ?

By JAL Apr-22/2018 21:19:46

A

Hello Jal,

It doesn't have a FCC ID.

Q

will these phones work with AT&T service?

By joe Mar-28/2018 17:21:46

A

Hello joe,

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Does this device come with Spanish language?

By Jakub Jan-31/2018 17:17:49

A

Hello Jakub,
Thanks for your inquiry.

Yes, the item supports Spanish language.

Q

Hello, does the phone has Czech language? On some shops it says it has the czech language, but on gearbest the czech language is not between supported languages at product specification. Thanks.

By Jakub Jan-31/2018 17:13:24

A

Hello Jakub,
Thanks for your inquiry.

Sorry, the item does not have Czech language.

Q

Does the Phone read & write 128GB TF Cards (internally) ?

By Bruno Jan-01/2018 22:35:50

A

Hello Bruno,


External Memory: TF card up to 32GB (not included) . 

Let me know if you need any further assistance. 


Q

i ordered it adout 5 days ago and i live in Greece i am worried that it would either come to me really late or it would never come,how can i be sure about it

By sofia k Oct-31/2017 12:20:54

A

Hello sofia,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this device work in my country? I am from Costa Rica or which carrier could I use to buy this device

By Greivin Rivas Oct-29/2017 06:10:10

A

Hello Greivin, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

how to purches it in india.

By pruthviraj Oct-24/2017 09:44:54

A

Hello pruthviraj,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

work in India 4g sm

By ADITYA VERMA Sep-29/2017 06:22:49

A

Hello ADITYA,
For the item, please check frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz    


Q

All reviews say it doesn't have a proximity sensor but specs say it does?

By James Brown Sep-28/2017 19:53:13

A

Hello James,
It has proximity.

Q

FCC ?

By JAL Apr-22/2018 21:19:46

A

Hello Jal,

It doesn't have a FCC ID.

Q

will these phones work with AT&T service?

By joe Mar-28/2018 17:21:46

A

Hello joe,

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Does this device come with Spanish language?

By Jakub Jan-31/2018 17:17:49

A

Hello Jakub,
Thanks for your inquiry.

Yes, the item supports Spanish language.

Q

Hello, does the phone has Czech language? On some shops it says it has the czech language, but on gearbest the czech language is not between supported languages at product specification. Thanks.

By Jakub Jan-31/2018 17:13:24

A

Hello Jakub,
Thanks for your inquiry.

Sorry, the item does not have Czech language.

Q

Does the Phone read & write 128GB TF Cards (internally) ?

By Bruno Jan-01/2018 22:35:50

A

Hello Bruno,


External Memory: TF card up to 32GB (not included) . 

Let me know if you need any further assistance. 


Q

Does this device work in my country? I am from Costa Rica or which carrier could I use to buy this device

By Greivin Rivas Oct-29/2017 06:10:10

A

Hello Greivin, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

work in India 4g sm

By ADITYA VERMA Sep-29/2017 06:22:49

A

Hello ADITYA,
For the item, please check frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz    


Q

All reviews say it doesn't have a proximity sensor but specs say it does?

By James Brown Sep-28/2017 19:53:13

A

Hello James,
It has proximity.

Q

Are there addtional cases available for this phone ?

By Stewart Sep-13/2017 14:18:44

A

Hello Stewart,
Thank you for your inquiry.

There is one silcon case in package contects.

Let me know if you need any help.

Q

this mobile work in India ??

By Suman Sep-12/2017 05:27:03

A

Hello Suman,

It just can work with below Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

i ordered it adout 5 days ago and i live in Greece i am worried that it would either come to me really late or it would never come,how can i be sure about it

By sofia k Oct-31/2017 12:20:54

A

Hello sofia,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how to purches it in india.

By pruthviraj Oct-24/2017 09:44:54

A

Hello pruthviraj,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

Hi there, can you please give me an exact date when this product will be shipped?

By Shashank Aug-03/2017 05:02:34

A

Hello Shashank,


This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 


We will ship the item out after the presale ends. 


Q

¿Cuando sería envido a México?

By David Aug-01/2017 07:26:30

A

Hello David,


This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 


We will ship the item out after the presale ends. 


Q

What about the tax in india when delivery?

By Paul Sep-24/2017 09:22:46

A

Hello Paul,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi can you tell me if the Vkworld Mix Plus 4G Phablet will work in the UK Thanks

By michael Aug-14/2017 13:34:06

A

Hello michael, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz