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Customer Questions & Answers

  • All(95)
  • Product Information(77)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(10)
  • Others(2)
Q

When it will return in stock?

By Ale Apr-17/2018 11:06:55

A

Hello Ale,
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.

Q

Does this model remain in stock or will it be restocked

By Akitsuki Feb-23/2018 17:08:50

A

Dear Akitsuki,


Thank you for your inquiry.

It has 2 pieces in EU warehouse now.

Q

Tell me. Can I ship this product to Russia?

By Igor Feb-01/2018 16:49:08

A

Hello Igor, 
We can ship it to Russia.

Let me know if you need any help.

Q

please confirm wich model is becasuse im very confussed, is P2C72 or P2A42?

By Edson Dec-02/2017 07:27:56

A

Hello Edson,
Thanks for your inquiry.

The item is P2C72 .

Q

hi, supports FDD-B5 LTE? in the specifications it does not come but I have understood that yes, could you corroborate the data?

By Edson Dec-02/2017 07:24:14

A

Hello Edson,
Thanks for your inquiry.

The item does not support FDD-B5 LTE.

Q

Does the Lenova P2 support NfC? Has it got band 20 for UK usage?

By Harsid Pattani Nov-24/2017 14:32:07

A

Hello Harsid,
Please note that the item can support NFC.

For the frequency of the item, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000/1X EVDO 
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B4/B7/B8 TDD-LTE B38/B39/B40    

If your country can support the bands, you can use it in your country.


Q

how many days for delivery, i need on wenesday

By cruz olmedo Nov-24/2017 02:08:24

A

Hello cruz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how many days for delivery

By cruz olmedo Nov-24/2017 02:03:40

A

Hello cruz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi - Please confirm that the phone ships with GLOBAL ROM by default and not a Chinese ROM. Please confirm if NFC will work everywhere, especially in UK/EU.

By Customer Nov-23/2017 12:58:35

A

Hello Customer,

Sorry this item is Chinese ROM.

It can support NFC . 


Let me know if you need any further assistance. 


Q

i want know if it has italian langauge and banda 20 (800mhz)= for 4g

By clo Nov-18/2017 10:05:19

A

Hello clo,

It has italian langauge.

But it doesn't support B20.

Q

please confirm wich model is becasuse im very confussed, is P2C72 or P2A42?

By Edson Dec-02/2017 07:27:56

A

Hello Edson,
Thanks for your inquiry.

The item is P2C72 .

Q

hi, supports FDD-B5 LTE? in the specifications it does not come but I have understood that yes, could you corroborate the data?

By Edson Dec-02/2017 07:24:14

A

Hello Edson,
Thanks for your inquiry.

The item does not support FDD-B5 LTE.

Q

Does the Lenova P2 support NfC? Has it got band 20 for UK usage?

By Harsid Pattani Nov-24/2017 14:32:07

A

Hello Harsid,
Please note that the item can support NFC.

For the frequency of the item, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000/1X EVDO 
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B4/B7/B8 TDD-LTE B38/B39/B40    

If your country can support the bands, you can use it in your country.


Q

Hi - Please confirm that the phone ships with GLOBAL ROM by default and not a Chinese ROM. Please confirm if NFC will work everywhere, especially in UK/EU.

By Customer Nov-23/2017 12:58:35

A

Hello Customer,

Sorry this item is Chinese ROM.

It can support NFC . 


Let me know if you need any further assistance. 


Q

i want know if it has italian langauge and banda 20 (800mhz)= for 4g

By clo Nov-18/2017 10:05:19

A

Hello clo,

It has italian langauge.

But it doesn't support B20.

Q

Does The Lenovo P2 a42 support the 800Hz (= B 20) and or 700 Hz (= B7) frequency for 4 G ?

By Derain Nov-14/2017 12:50:29

A

Hello Derain,

This item is P2C72 .

It can support below Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000/1X EVDO 
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B4/B7/B8 TDD-LTE B38/B39/B40 

Let me know if you need any further assistance. 


Q

can you source the p2a42 model?? i am really desperate for this model, as the p2c72 is not the best for my country, australia.

By mitch Nov-14/2017 11:46:22

A

Hello mitch,


Sorry this item is P2C72. 


Let me know if you need any further assistance. 


Q

i have researched on internet and people are saying this model (p2a42) supports band 28 700mhz but in the description is says not... i really need this clarified asap please. thanks.

By mitch Nov-13/2017 20:49:32

A

Hello mitch,


This item is P2C72. 

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000/1X EVDO 
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B4/B7/B8 TDD-LTE B38/B39/B40

Let me know if you need any further assistance. 


Q

What version of android is installed on this phone

By Version of Android Nov-12/2017 19:49:01

A

Hello Version,


It is android 6.0. 

Let me know if you need any further assistance. 


Q

Has it NFC function?

By Evgeniy Nov-12/2017 06:19:19

A

Hello Evgeniy,


Yes, it can support NFC . 

Let me know if you need any further assistance. 


Q

When it will return in stock?

By Ale Apr-17/2018 11:06:55

A

Hello Ale,
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.

Q

Does this model remain in stock or will it be restocked

By Akitsuki Feb-23/2018 17:08:50

A

Dear Akitsuki,


Thank you for your inquiry.

It has 2 pieces in EU warehouse now.

Q

do you have grey LEnovo P2 in stock?

By Kirill Oct-16/2017 12:51:35

A

Hello Kirill,
Yes, this item in stock now.

Q

do you still have LEnovo P2 in stock?

By Petkevičius Aug-29/2017 14:00:37

A

Hello Petkevičius,
Yes this item in stock now.

Q

do you still have LEnovo P2 in stock?

By Petkevičius Aug-29/2017 14:00:36

A

Hello Petkevičius,
Yes, this item in stock now.

Q

If I asked for the phone, would I pay in the currency of my Egyptian pound or in dollars?

By ahmed Sep-14/2017 00:08:19

A

Hello Ahmed,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Tell me. Can I ship this product to Russia?

By Igor Feb-01/2018 16:49:08

A

Hello Igor, 
We can ship it to Russia.

Let me know if you need any help.

Q

how many days for delivery, i need on wenesday

By cruz olmedo Nov-24/2017 02:08:24

A

Hello cruz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how many days for delivery

By cruz olmedo Nov-24/2017 02:03:40

A

Hello cruz,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello! It is possible to declare it as a MP3 or tablet?

By Sergio Perez Oct-16/2017 14:09:31

A

Hello Sergio, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

do you still have LEnovo P2 in stock?

By Kirill Oct-16/2017 12:49:02

A

Hello Kirill,
Yes, this item in stock now.

Q

hallo, ist it possible that purchase it on the original price but you write only 100 euro woth on the product to ship to Germany. As i have to pay 20 percent custom tax on the product to German customs. Therefore i want to pay less.

By syed abid Oct-10/2017 22:39:59

A

Hello syed, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

if i pay for this phone will you ship it to UK and how long will it take to reach here

By w.ahmed Oct-03/2017 16:35:12

A

Hello w.ahmed,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I’m buying from the UK. Will I have to pay import duty and VAT on top of the purchase price?

By Jools Sep-28/2017 16:46:53

A

Hello Jools,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you tell me if this phone is shipped from the uk

By Monica Sep-12/2017 15:53:53

A

Hello Monica,
We will ship this item from HK warehouse.

Q

How long do they ship the product?

By javier Aug-22/2017 04:35:23

A

Hello javier,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is this phone refurbished or %100 brand new??

By ahmed Nov-12/2017 08:37:04

A

Hello ahmed,


It is 100% brand new. 


Let me know if you need any further assistance. 


Q

Are you sending in Athens, Greece? If yes, how much this devise will cost with shipping and everything? And payment is only by paypal? thank you in advance, yours sincerely, Dimitris

By Dimitris Oct-28/2017 16:29:01

A

Hello Dimitris,


We can ship to your country.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.