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Customer Q&A

  • All(40)
  • Product Information(27)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(6)
  • Others(3)
Q

Is this 4k? why is the resolution 1920x1080?

By Tom Feb-21/2019 17:08:03

A


Hello Tom,

   


Support resolution: 4K

1920x1080

Q

if i want 150 inch how far does it have to be

By ck Dec-19/2018 06:49:01

A

Hello Ck, 

Thank you for your inquiry.  

Best project distance: 150 inch

Q

I have a screen size of 100 inches how much distance is required for excellent clarity

By mohammed G Sep-04/2018 06:42:30

A

Hello Mohammed, 

You can control clarity from a distance of 1 to 2 meters.

Let me know if you need any help.

Q

Is a 100" Screen Possible or just 150". I got not enough space on my wall.

By Nico Aug-07/2018 13:32:22

A

Hello Nico,


Image Size: 12 - 150 inch

Best project distance: 150 inch


Q

Hi I would like to know if there taxes and how much we must pay in Greek Customs additionally.

By Lefteris Jul-19/2018 14:06:00

A

Hello Lefteris,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

do i need an other Power Cable for Germany?

By Sergej Jun-20/2018 18:46:46

A

Hello Sergej,

You don't need another Power Cable for Germany.


Q

Does your wall have to white to project the right colours?

By SK Jun-11/2018 07:33:46

A

Hello SK,
Yes.

Q

Is it possible for GB to pre-install the english menu app on the projector BEFORE shipping?

By Alexander Jun-09/2018 22:10:00

A

Dear Alexander,


You can change languages.


Q

Hi, can you plug in an active subwoofer into the audio outlet?

By Teon May-31/2018 03:39:10

A

Hello Teon,

Yes, you can connect a subwoofer to the projector.

Q

can you please send it to India ?

By suraj Patil May-29/2018 05:04:55

A

Hello Suraj,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Is this 4k? why is the resolution 1920x1080?

By Tom Feb-21/2019 17:08:03

A


Hello Tom,

   


Support resolution: 4K

1920x1080

Q

if i want 150 inch how far does it have to be

By ck Dec-19/2018 06:49:01

A

Hello Ck, 

Thank you for your inquiry.  

Best project distance: 150 inch

Q

I have a screen size of 100 inches how much distance is required for excellent clarity

By mohammed G Sep-04/2018 06:42:30

A

Hello Mohammed, 

You can control clarity from a distance of 1 to 2 meters.

Let me know if you need any help.

Q

Is a 100" Screen Possible or just 150". I got not enough space on my wall.

By Nico Aug-07/2018 13:32:22

A

Hello Nico,


Image Size: 12 - 150 inch

Best project distance: 150 inch


Q

do i need an other Power Cable for Germany?

By Sergej Jun-20/2018 18:46:46

A

Hello Sergej,

You don't need another Power Cable for Germany.


Q

Does your wall have to white to project the right colours?

By SK Jun-11/2018 07:33:46

A

Hello SK,
Yes.

Q

Is it possible for GB to pre-install the english menu app on the projector BEFORE shipping?

By Alexander Jun-09/2018 22:10:00

A

Dear Alexander,


You can change languages.


Q

Hi, can you plug in an active subwoofer into the audio outlet?

By Teon May-31/2018 03:39:10

A

Hello Teon,

Yes, you can connect a subwoofer to the projector.

Q

Why this one contrast ratio is only 3500:1 but optoma UHD 60 is 1000000:1 ?

By Alex Apr-13/2018 22:41:42

A

Hello Alex,


Central contrast: 2500 : 1 - 3500 : 1

All of our products are sold as described.

Please feel free to order anytime.


Q

Hello, Does this projector work at any size up to 150" (e.g 137") or does it only work at 42, 70 or 150 inches -- the three listed sizes? Thank you!

By A Apr-08/2018 17:59:07

A

Hello A, 
It only works at 150 inches.

Let me know if you need any help.

Q

Hello, is the product in stock and how Long would it take to send it to Germany/Europe? How much is the charge for expedited shipping? Thanks Hans

By Hans Klemmer Mar-22/2018 12:28:40

A

Hello Hans,

Thanks for your inquiry.

1: Yes, the item is available now.

2: You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


3: We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hi, Is it planned to hace a refill in European warehouse soon? Regards,

By Reno Mar-12/2018 10:27:32

A

Hello Reno, 
We can only ship it from HK warehouse now.

Let me know if you need any help.

Q

Hello, When will the product be available for sale?

By edek Aug-27/2017 15:46:15

A

Hello edek,
We are sorry manufacturer haven't offered us this item, you can click arrival notice.

Q

Hi if I ordered in India how much custom duty I have to pay pls reply I want to ordered it thank u

By Ishaque Jan-28/2018 18:34:00

A

Hello Ishaque,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi I would like to know if there taxes and how much we must pay in Greek Customs additionally.

By Lefteris Jul-19/2018 14:06:00

A

Hello Lefteris,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you please send it to India ?

By suraj Patil May-29/2018 05:04:55

A

Hello Suraj,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

How long does it take to deliver from HK to USA? Is it common not to have tracking info for shipped out orders?

By Raaaja Mar-12/2018 22:06:27

A

Hello Raaaja,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Do you ship this product to Malta ? (Europe) Do you provide tracking information ? Do you provide shipping insurance ?

By Raymond Saliba Feb-12/2018 13:30:01

A

Hello Raymond,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

If shipped to India, how much customs charges have to be paid. Can you please get in touch with the shipping partner and let us know. There are many Indian who has the similar question and are skeptical in ordering the product due to lack of information on the customs charges.

By Ronak Feb-01/2018 12:13:45

A

Hello Ronak,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


Please kindly contact your local custom to check the detailed information about the import tax.


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do I need to pay customs in UK priority and British Express delivery shipping?

By Sara Jan-20/2018 17:18:34

A

Hello Sara,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can I find a UK Type G plug to work with this projector and how fans can it be shipped to Saudi Arabia do you use DHL, FedEx and other express shipping methods

By Turki Abdulaziz May-05/2018 10:24:36

A

Hello Turki,

We will send an adapter with all our products according to the order's country of delivery.

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

I am interested in buying xiaomi projector, please inform me how much the device has a guarantee and who gives it.

By Beata Apr-10/2018 11:38:52

A

Hello Beata
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the mi box's promotion over?

By niya09 Feb-15/2018 07:49:39

A

Hello niya09,

Warehouse Options: HK

Dispatch: Feb 16 - Feb 18                                                         

Discount : 27% OFF                                                                                                           

Email Only Price USD $1959.00                                                          


We have stock, please feel free to order it.
Best Regards