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Customer Questions

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Does this work with Google home?

By Ana Jun-19/2018 14:13:31

Hello Ana,Yes, this works with Alexa and Google Home. 

If cleaning is not finished and Alfawise goes to dock for recharging, after recharging does it go back to work?

By Sam May-01/2018 04:54:01

Hello Sam, Thanks for your inquiry.Sorry, the item cannot directly go back to work after recharging.

If the item is in GW-5 warehouse, is it already customs-cleared for EU buyer? Will i have to pay any additional taxes?

By Martynas Mar-22/2018 07:11:43

Hello Martynas,Most of the parcels shipped from the European warehouse have no tariffs.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: 

does it clean carpets too? can it climb a 15mm to the carpet?

By avi Mar-19/2018 13:35:13

Hello avi, Thanks for your inquiry.Yes, Alfawise robot can effectively cleaning different types of hard floors and carpets.

Hi - does this have Google Home/Assistant support?

By Khumu Thema Jan-24/2018 08:44:52

Hello Khumu, It doesn't have Google Home/Assistant support.Let me know if you need any help.