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Customer Questions

  • All(14)
  • Product Information(7)
  • Stock Status
  • Payment(1)
  • About Shipping(6)
  • Others
Q

hi can i buy a handle bar for this model ninebot plus if so could you send me the link thanks mark

By mark Jul-27/2018 11:44:33

A
Hello Mark,Yes, but you need to buy a matching joystick.Please refer to this link https://www.gearbest.com/scooters-wheels-c_11564/ If there is available handle bar for this item, you can find via this link.
Q

Would you ship this to Chile using any courrier? (including DHL). Thanks!

By Juan Pablo May-25/2018 18:47:28

A
yes,can
Q

Why do you cannot ship to Brazil?

By Gustavo Azevedo Dec-26/2017 18:14:56

A
Hello Gustavo,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

HI! Wich is the carrier for this order for my country ROMANIA ??? ( eg UPS, DHL, POSTNL????)

By COSTIN FLOREA Oct-12/2017 16:53:03

A
Hello COSTIN, You can choose shipping company when you check out.
Q

Hello ! what is the time shipping is for Romania and if will be extra custom taxes for this??? thank you

By COSTIN FLOREA Oct-11/2017 21:36:31

A
Hello COSTIN,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Pleace include shipping to Argentina. I interest for your products xiaomi.

By Diego Oct-08/2017 23:16:43

A
Hello Diego,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

Hi I'm wondering which app is needed to use this product in England as the machine will need activating on 1st use thanks

By tony Sep-19/2017 16:48:27

A
Hello tony,You can scan the QR code here http://prntscr.com/gq8j0x to download the APP.
Q

My weight is 114lg. Can I use it?

By Roberto Sep-12/2017 21:23:35

A
Hello Roberto, The Max Payload is 100kg.If you are 114g,you may use it.
Q

Does the ninebot plus (without camera) have auto-following function by itself? In other words, is the optional camera required to use auto-following?

By Keigo Aug-30/2017 02:15:05

A
Hello Keigo,Sorry there is no auto-following function by itself. Let me know if you need any further assistance. 
Q

Hi, What about the activation code for the mini ? Generaly it must be required from Xiaomi through the mobile app. with a chinese mobile phone number ; I'm living in France, so how could I get this code ? For information Ninebot france (only a reseller) doesn't accept to deliver this code for items not sold by them. Thanks Best Regards - Olivier

By Olivier Aug-25/2017 17:28:52

A
Hello Olivier, Thank you for your inquiry.Once you connected the APP,it will be activated automatically.Let me know if you need any help.