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Customer Q&A

  • All(12)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

where does the orange, red, and black wire attach to the car?

By rj trocio Oct-29/2018 12:48:00

A

Hello Rj, 

Thank you for your inquiry.  

Red to the positive black, the negative orange, the orange pick-up key line.

Q

Is shipping possible to Nepal?

By Abhishek Bhtta Sep-21/2018 04:28:45

A

Hello Abhishek,

We are pleased to inform you that we can ship all over the world, including your country.


Q

I'm new to this. Once I've bought it and put it in, what is the ongoing cost (say per month?) to run this unit?

By Mike Sep-05/2018 20:21:35

A

Hello Mike, 
The device has no cost other than the GSM card.

Q

Dear, I have one of this gps tracker, which IP address and port should I set to use LKGPS app? Thanks a lot for your answer. Cheers

By giulio Jul-02/2018 12:11:15

A

Hello Giulio,


The IP address is 3.tkstargps.net that you can set to use LKGPS app.



Q

What is the official app for this product .is it exactly shows live location and how to set up this product

By Balu Jun-18/2018 02:42:35

A

APP? Search AIKA

Q

hai I am From India can I use this product in india?

By favas Jun-09/2018 17:48:48

A

Dear Favas,


The item supports 4-frequency GSM 850 / 900 / 1800 / 1900MHz, allowing it to work worldwide. 

Q

Hi ...Can I use this in Bangladesh, will it work here ? is that independent ?

By Mohammad May-03/2018 15:59:05

A

Hello Customer,

It could work in Bangladesh.

It is independent.

Q

Is Tracking is free for lifetime or have to pay .

By MadhaN Nov-01/2017 11:26:26

A

Hello MadhaN,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can we link GPS to Google maps, to view Live location.

By MadhaN Oct-30/2017 09:06:50

A

Hello MadhaN,

You can track via both the built-in GPS locator and on Google Maps anytime on your smartphone or computer. Quick setup and easy mounting make the trace run in no time.


Yes, it is ok.

Q

How i know the equipment IMEI? I tried to register in http://www.tkstargps.net/home.html and it is not recognised the ID number indicated in the body of GPS Tracker equipment Thanks

By Luis Sousa Oct-05/2017 16:03:20

A

Dear Luis,


Thank you for your inquiry.

How to find the millet phone IMEI number? 

  1. You could find it on the phone box; 

  2. Please remove the battery, the number is on the battery slot;

  3. Try to input "*#06#" in the dial interface to query IMEI.

Q

where does the orange, red, and black wire attach to the car?

By rj trocio Oct-29/2018 12:48:00

A

Hello Rj, 

Thank you for your inquiry.  

Red to the positive black, the negative orange, the orange pick-up key line.

Q

I'm new to this. Once I've bought it and put it in, what is the ongoing cost (say per month?) to run this unit?

By Mike Sep-05/2018 20:21:35

A

Hello Mike, 
The device has no cost other than the GSM card.

Q

Dear, I have one of this gps tracker, which IP address and port should I set to use LKGPS app? Thanks a lot for your answer. Cheers

By giulio Jul-02/2018 12:11:15

A

Hello Giulio,


The IP address is 3.tkstargps.net that you can set to use LKGPS app.



Q

What is the official app for this product .is it exactly shows live location and how to set up this product

By Balu Jun-18/2018 02:42:35

A

APP? Search AIKA

Q

hai I am From India can I use this product in india?

By favas Jun-09/2018 17:48:48

A

Dear Favas,


The item supports 4-frequency GSM 850 / 900 / 1800 / 1900MHz, allowing it to work worldwide. 

Q

Hi ...Can I use this in Bangladesh, will it work here ? is that independent ?

By Mohammad May-03/2018 15:59:05

A

Hello Customer,

It could work in Bangladesh.

It is independent.

Q

Is Tracking is free for lifetime or have to pay .

By MadhaN Nov-01/2017 11:26:26

A

Hello MadhaN,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can we link GPS to Google maps, to view Live location.

By MadhaN Oct-30/2017 09:06:50

A

Hello MadhaN,

You can track via both the built-in GPS locator and on Google Maps anytime on your smartphone or computer. Quick setup and easy mounting make the trace run in no time.


Yes, it is ok.

Q

How i know the equipment IMEI? I tried to register in http://www.tkstargps.net/home.html and it is not recognised the ID number indicated in the body of GPS Tracker equipment Thanks

By Luis Sousa Oct-05/2017 16:03:20

A

Dear Luis,


Thank you for your inquiry.

How to find the millet phone IMEI number? 

  1. You could find it on the phone box; 

  2. Please remove the battery, the number is on the battery slot;

  3. Try to input "*#06#" in the dial interface to query IMEI.

Q

Hi ! How to change APN and IP ?

By Valeriy Oct-01/2017 19:29:06

A

Dear Valeriy,


Thank you for your inquiry.

APN set the command: apn123456 cmnet

IP port set the command: IP + space + IP address + space + port number (example: IP 219.143.106.193 8500)

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is shipping possible to Nepal?

By Abhishek Bhtta Sep-21/2018 04:28:45

A

Hello Abhishek,

We are pleased to inform you that we can ship all over the world, including your country.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!