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Customer Q&A

  • All(8)
  • Product Information(8)
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Q

Hello. This TV works with DTMB in Cuba?

By Sam Jun-13/2018 15:58:24

A

Hello Sam, 
This TV does not work with DVB T2 + S2 + C and only works with DTMB, the Chinese standard.

Let me know if you need any help.

Q

Please can you show me how to get the app that converts Chinese settings to English settings

By Adam Mar-24/2018 17:26:53

A

Hello Adam, 
Thanks for your inquiry.

Sorry but this item just supports Chinese.

Q

Will the app convert the menus to English h? Is the remote buttons in English letters?

By Donal Jan-06/2018 21:33:12

A

Hello Donal,

Tips: The default language is Chinese. It can be changed to other languages after downloading the APP attached.

Let me know if you need any further assistance. 


Q

Good afternoon! Tell me, is there a remote control in the kit? Thanks in advance.

By Andrey Nov-04/2017 11:46:59

A

Hello Andrey,
Yes, there is a remote control in the parcel.

Please rest assured.

Q

Is this the android version in English? Can I do it in Russian? Can you do it in Russian if I need it?

By Lenar Sep-15/2017 15:13:15

A

Hello Lenar,
Thank you for your inquiry.

It only supports Chinese.

Let me know if you need any help.

Q

Hello. I would like to know if the TV has any guarantee period in the European Union (Spain in particular). If so, how long would it be? Thank you for your time.

By Jesús Tornero Sep-13/2017 22:59:01

A

Hello Jesús
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it support English langauge?? IS it a android tv??

By Vedanr Ghadi Aug-29/2017 12:11:34

A

Hello Vedanr,
No ,this item supports display Chinese .This item is a UI layer on top of the Android OS that's based on deep learning AI technology.  .

Q

Is 100% compatible with Italian digital transmission? Which system languages are available?

By Andrea Tagliavento Aug-19/2017 13:13:28

A

Hello Andrea,
Thanks for your inquiry.

1: The item is not 100% compatible with Italian digital transmission.

2: It only has Chinese language.

Q

Hello. This TV works with DTMB in Cuba?

By Sam Jun-13/2018 15:58:24

A

Hello Sam, 
This TV does not work with DVB T2 + S2 + C and only works with DTMB, the Chinese standard.

Let me know if you need any help.

Q

Please can you show me how to get the app that converts Chinese settings to English settings

By Adam Mar-24/2018 17:26:53

A

Hello Adam, 
Thanks for your inquiry.

Sorry but this item just supports Chinese.

Q

Will the app convert the menus to English h? Is the remote buttons in English letters?

By Donal Jan-06/2018 21:33:12

A

Hello Donal,

Tips: The default language is Chinese. It can be changed to other languages after downloading the APP attached.

Let me know if you need any further assistance. 


Q

Good afternoon! Tell me, is there a remote control in the kit? Thanks in advance.

By Andrey Nov-04/2017 11:46:59

A

Hello Andrey,
Yes, there is a remote control in the parcel.

Please rest assured.

Q

Is this the android version in English? Can I do it in Russian? Can you do it in Russian if I need it?

By Lenar Sep-15/2017 15:13:15

A

Hello Lenar,
Thank you for your inquiry.

It only supports Chinese.

Let me know if you need any help.

Q

Hello. I would like to know if the TV has any guarantee period in the European Union (Spain in particular). If so, how long would it be? Thank you for your time.

By Jesús Tornero Sep-13/2017 22:59:01

A

Hello Jesús
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it support English langauge?? IS it a android tv??

By Vedanr Ghadi Aug-29/2017 12:11:34

A

Hello Vedanr,
No ,this item supports display Chinese .This item is a UI layer on top of the Android OS that's based on deep learning AI technology.  .

Q

Is 100% compatible with Italian digital transmission? Which system languages are available?

By Andrea Tagliavento Aug-19/2017 13:13:28

A

Hello Andrea,
Thanks for your inquiry.

1: The item is not 100% compatible with Italian digital transmission.

2: It only has Chinese language.

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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!