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Customer Questions & Answers

  • All(25)
  • Product Information(20)
  • Stock Status(1)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

waterproof? how many meters does it support !?

By Marcelo Jan-26/2019 21:24:39

A

Hello Marcelo,


Yes, it is waterproof and has an IP67 rating. The bracelet can be held in water for up to 30 minutes and at a depth of 1 meter. (Do not wear a bracelet when diving)


Let me know if you need any further assistance. 


Q

Does it has any kind of Warranty ?

By GAURAV KASHYAP Jan-22/2019 13:59:43

A

Hello GAURAV
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

what is the time for shipping in india for singpost unregistered

By rk singh Nov-16/2018 18:32:08

A

Hello Rk,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

it this a 2018 edition

By Jitendra Raghute Nov-14/2018 15:13:30

A

Hello Jitendra,


Sorry, it is not a 2018 edition.

Q

is there english language display in international version 9f ki band 2

By Puneet Mittal Sep-19/2018 04:52:11

A

Hello Puneet, 
This item you chose is Xiaomi Mi Band 2 Smartband International Version .

All text shown on screen is English.

Q

is this item with GPS?

By vlatko Jul-16/2018 08:08:12

A

Hello vlatko,

For your issue, please kindly note:

Yes,it has.

Q

Is this item warranty? How long?

By Jia xuan Jul-14/2018 13:08:30

A

Hello Jia
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Which is the maximum circumference of the bracelet along with the clock in centimeters? The wrist of my arm is thick enough.

By Adrian Tapastau Jun-21/2018 05:55:27

A

Dear Adrian,


The total length of the strap is 235mm.

dial: 15.7mm*10.5mm*40.3mm


Q

Does the Blue tooth support IOS 6.0 I am seeing 7.0 my phone is a 6.0

By Betty Jun-20/2018 22:40:02

A

Dear Betty,


Support Android 4.4 or above and iOS 7.0 or above with Bluetooth 4.0.


Q

In the chinese version have i the portuguese language?

By Diogo Jun-14/2018 16:39:19

A

Dear Diogo,


Sorry, it does not have portuguese language.

Q

waterproof? how many meters does it support !?

By Marcelo Jan-26/2019 21:24:39

A

Hello Marcelo,


Yes, it is waterproof and has an IP67 rating. The bracelet can be held in water for up to 30 minutes and at a depth of 1 meter. (Do not wear a bracelet when diving)


Let me know if you need any further assistance. 


Q

Does it has any kind of Warranty ?

By GAURAV KASHYAP Jan-22/2019 13:59:43

A

Hello GAURAV
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

it this a 2018 edition

By Jitendra Raghute Nov-14/2018 15:13:30

A

Hello Jitendra,


Sorry, it is not a 2018 edition.

Q

is there english language display in international version 9f ki band 2

By Puneet Mittal Sep-19/2018 04:52:11

A

Hello Puneet, 
This item you chose is Xiaomi Mi Band 2 Smartband International Version .

All text shown on screen is English.

Q

is this item with GPS?

By vlatko Jul-16/2018 08:08:12

A

Hello vlatko,

For your issue, please kindly note:

Yes,it has.

Q

Is this item warranty? How long?

By Jia xuan Jul-14/2018 13:08:30

A

Hello Jia
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Which is the maximum circumference of the bracelet along with the clock in centimeters? The wrist of my arm is thick enough.

By Adrian Tapastau Jun-21/2018 05:55:27

A

Dear Adrian,


The total length of the strap is 235mm.

dial: 15.7mm*10.5mm*40.3mm


Q

Does the Blue tooth support IOS 6.0 I am seeing 7.0 my phone is a 6.0

By Betty Jun-20/2018 22:40:02

A

Dear Betty,


Support Android 4.4 or above and iOS 7.0 or above with Bluetooth 4.0.


Q

In the chinese version have i the portuguese language?

By Diogo Jun-14/2018 16:39:19

A

Dear Diogo,


Sorry, it does not have portuguese language.

Q

Can I wear it while swimming ?

By JAlfredo Jun-08/2018 05:54:25

A

Hello JAlfredo, 
The IP67 waterproof allows the bracelet to be held in the water for a maximum of 30 minutes at a depth of 1 meter. ( Don't wear the bracelet when diving )

Q

plz restock product

By umesha May-30/2018 11:22:57

A

Hello Umesha,
We have stock, please feel free to order it.
Best Regards

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

what is the time for shipping in india for singpost unregistered

By rk singh Nov-16/2018 18:32:08

A

Hello Rk,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello.. I bought my MI BAND 2 on September 21st and so far it has not shipped! What is going on? Can you inform me how is sending this item? Thanks.

By Patrick Sep-27/2017 00:36:41

A

Hello Patrick
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Good Morning, i buyed the order number "W1708312300589011" at 31 August, but until now the item don't go shipped, why? in the description said " After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched." more than 15 days have passed since the payment date.

By welysson Sep-19/2017 10:56:49

A

Hello welysson,
We are sorry your item not in stock now, we except ship between Sep 22 - Oct 4.

Q

HI! Is the Xiaomi Mi Band 2 compatible with Windows Phone OS? Because I would like to buy it, but I have an Windows Phone

By Pedro Nov-22/2017 19:55:16

A

Hello Pedro, 
This item just supports Android 4.4 or above and iOS 7.0 or above with Bluetooth 4.0.