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Customer Q&A

  • All(30)
  • Product Information(22)
  • Stock Status(4)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

4G Support or not?

By v Chauhan May-07/2018 13:30:28

A

Hello v,


Support 

Q

this cell phone comes with vr gyroscope?

By edgar Apr-19/2018 04:10:54

A

Hello Edgar,
Sensor: Ambient Light Sensor,Gravity Sensor,Proximity Sensor

Q

hello,is the global version?

By Silva Feb-18/2018 12:04:02

A

Hello Silva,
Yes. It is  global version.

Q

Is the adaptor is US or EU?

By Nancy Jan-31/2018 14:06:01

A

Hello Nancy,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with glass to screen protection or just plain plastic?

By Lucas Nov-12/2017 19:45:20

A

Hello Lucas,

This item is including below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
English Manual : 1 
Phone Holder: 1 
SIM Needle: 1. 

Let me know if you need any further assistance. 


Q

Hi is this item in stock now i mean when it will be shipped if i buy it today

By Yassine Nov-12/2017 01:54:26

A

Hello Yassine,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in HK-2 warehouse. 

Please feel free to order it.


Q

Ready stock?

By Mufti Nov-05/2017 02:37:02

A

Dear Mufti,


The item as the item is back-ordered.

We are unable to give you the exact restock  date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Is this currently on stock??

By Mufti Nov-05/2017 02:33:05

A

Dear Mufti,


The item as the item is back-ordered.

We are unable to give you the exact restock  date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

is these product have service centre in india,is they work on india's network coverage....

By magesh k Oct-31/2017 10:41:27

A

Hello magesh, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE 700/800/850/900/1700/1800/1900/2100/2600MHz
TD-LTE B39/B40/B41

Q

I s that phone good for USA? I mean 4G network and power connection? Thanks.

By Victor Oct-30/2017 01:07:16

A

Hello Victor, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE 700/800/850/900/1700/1800/1900/2100/2600MHz
TD-LTE B39/B40/B41

Q

4G Support or not?

By v Chauhan May-07/2018 13:30:28

A

Hello v,


Support 

Q

this cell phone comes with vr gyroscope?

By edgar Apr-19/2018 04:10:54

A

Hello Edgar,
Sensor: Ambient Light Sensor,Gravity Sensor,Proximity Sensor

Q

hello,is the global version?

By Silva Feb-18/2018 12:04:02

A

Hello Silva,
Yes. It is  global version.

Q

Is the adaptor is US or EU?

By Nancy Jan-31/2018 14:06:01

A

Hello Nancy,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with glass to screen protection or just plain plastic?

By Lucas Nov-12/2017 19:45:20

A

Hello Lucas,

This item is including below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
English Manual : 1 
Phone Holder: 1 
SIM Needle: 1. 

Let me know if you need any further assistance. 


Q

is these product have service centre in india,is they work on india's network coverage....

By magesh k Oct-31/2017 10:41:27

A

Hello magesh, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE 700/800/850/900/1700/1800/1900/2100/2600MHz
TD-LTE B39/B40/B41

Q

I s that phone good for USA? I mean 4G network and power connection? Thanks.

By Victor Oct-30/2017 01:07:16

A

Hello Victor, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA 2000
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE 700/800/850/900/1700/1800/1900/2100/2600MHz
TD-LTE B39/B40/B41

Q

Both sim can receive 4g/3g at the same time on standby ?

By Wong Oct-28/2017 15:07:25

A

Hello Wong,
Not, when one is using 4G, the other can use 2G.

Q

Does the equipment include tempered glass screen?

By German Ricardo Oct-26/2017 18:02:23

A

Hello German,
We are sorry not.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
English Manual : 1 
Phone Holder: 1 
SIM Needle: 1


Q

Does the equipment include tempered glass screen?

By German Ricardo Oct-26/2017 17:15:33

A

Hello German,
Yes it has.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
English Manual : 1 
Phone Holder: 1 
SIM Needle: 1


Q

Hi is this item in stock now i mean when it will be shipped if i buy it today

By Yassine Nov-12/2017 01:54:26

A

Hello Yassine,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in HK-2 warehouse. 

Please feel free to order it.


Q

Ready stock?

By Mufti Nov-05/2017 02:37:02

A

Dear Mufti,


The item as the item is back-ordered.

We are unable to give you the exact restock  date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

Is this currently on stock??

By Mufti Nov-05/2017 02:33:05

A

Dear Mufti,


The item as the item is back-ordered.

We are unable to give you the exact restock  date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

is this currently on stock?

By Peter Oct-29/2017 17:22:13

A

Hello Peter,
Yes, this item in stock now.

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Q

good morning can you ship the cellphone to cartagena colombia?

By luis Oct-09/2017 14:58:34

A

Hello luis,
Yes, we can ship to your country via 

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    15 - 25 business days    $4.31    

Expedited Shipping    3 - 7 business days    $68.42    


Q

Is it possible to send me as a physical gift? and declare the value below 100 dollars?

By juarez Sep-27/2017 22:10:26

A

Hello juarez, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it possible to send me as a physical gift? and declare the value below 100 dollars?

By juarez Sep-27/2017 22:09:57

A

Hello juarez, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

When will more stock come?

By Milenna Sep-16/2017 05:07:01

A

Hello Milenna,

This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 

We will ship the item out after the presale ends.