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Customer Questions

  • All(123)
  • Product Information(85)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(20)
  • Others(14)
Q

This phone has a spare battery.

By arno Jun-16/2018 15:54:04

A
Hello Arno, Package Contents:Cell Phone: 1 Earphones: 1 Power Adapter: 1 Silicone Case: 1 USB Cable: 1It doesn't have a spare battery.Let me know if you need any help.
Q

What is the warranty time?

By eustaquio pereira May-20/2018 21:01:37

A
Hello EustaquioPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Armazém Jp Situa-se onde? Como posso encomendar de um armazém da Europa sem pagar direitos alfandegários acrescidos ao custo do telefone

By António May-18/2018 17:52:48

A
Olá António, Isso depende do armazém escolhido no site.Se escolher os armazéns CN, HK e HK-2, o envio é feito da China.Se escolher os armazéns G-W, o envio é feito dos paíes na europa.Os impostos são cobrados pelo alfândega local e regulamentos do país que está além do nosso controle.Não podemos saber se terá e quanto vai ser.Por favor, verifique este link http://www.gearbest.com/about/faq.html (Se houver algum problema de receber a entrega devido à Alfândega)
Q

Will the phone be available in Europe in the nearest future?

By Alex May-18/2018 09:46:20

A
Hello Alex,We have stock in Europe now, please feel free to order it. Best Regards
Q

Hi, why can't i order the phone from G-W-16 warehouse? I'm from Romania.

By david Mar-23/2018 18:44:35

A
Hello David,G-W-16 is in Spain and there is not the shipping method to Romania.Hope you may understand us.We will improve it as soon as possible.
Q

What is the difference between the G-W-16, G-W-5 and the G-W-6 Warehouse? Where are they located?

By A.Vasilev Mar-20/2018 13:21:03

A
Hello A.Vasilev, G-W-16, G-W-5 and the G-W-6 Warehouse:G-W-16 warehouse is in Spain.G-W-5 warehouse is in Czech Republic.G-W-6 warehouse is in France.
Q

support android 8.0 and otg cable?

By João Matheus Siqueira Gomes Mar-19/2018 04:45:11

A
Hello João,No, sorry.This item is Android 7.0, sorry.Package ContentsCell Phone: 1 Earphones: 1 Power Adapter: 1 Silicone Case: 1 USB Cable: 1    
Q

is the power adapter compatible with the Mexican standard?

By Martin Mar-13/2018 06:11:01

A
Hello Martin,It just can work with belowNetwork: 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40. Let me know if you need any further assistance. 
Q

hello has support in argentina 2g / 3g / 4g? Where do they send it from?

By ares Mar-12/2018 13:14:29

A
Hello Ares,Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/Please kindly check your local operator and check whether it is suitable for your country.Network: 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40We will ship the item from China warehouse.Hope you may understand us.
Q

Does this product ship with a screen protector? Thanks, James.

By James Feb-26/2018 00:57:35

A
Hello James, This item contains :Cell Phone: 1 Earphones: 1 Power Adapter: 1 Silicone Case: 1 USB Cable: 1