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Customer Questions & Answers

  • All(45)
  • Product Information(34)
  • Stock Status
  • Payment(2)
  • About Shipping(8)
  • Others(1)
Q

Does this notebook support 500GB SSD m.2 ?? or just 128gb and 250gb ??

By Eduardo Costa Araújo Oct-13/2018 13:51:20

A

Hello Eduardo, 
The item is 128GB + 1TB HDD Storage Capacity.

Q

does it work amazing with vr htc

By yousef Aug-11/2018 21:20:13

A

Hello Yousef, 
Sorry, the product doesn't yet have the capabilities of an HTC virtual reality game.

Let me know if you need any help.


Q

Hello! Can you reduce the price in the invoice (for my customs)? We have strict customs and without EU certificate they can send back my order.

By Viktos Aug-06/2018 07:30:49

A

Hello Viktos,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Hello it is about the laptop MSI gl62m 7rex Please tell how and where can i download and install language pack? I have to reinstall windows to put it in English or French? thank you to indicate to me the easiest method to install it in french or in english Thank you

By souhe Jun-25/2018 14:32:28

A

Hello there

1,  first upgrade the windows home version of the system to windows  professional version, then you can choose to add language packs in the  control panel

2 You run the above operation, select the language you want to add, you do not need to reinstall

Q

The product only accepts SSD 128GB or can I use an SSD with 240GB?

By Josh May-31/2018 14:36:02

A

Hello Josh,

You can use an SSD with 240GB on the laptop.

Q

Are you absolutely sure this one runs an IPS display and not just IPS-quality or TN?

By 4cid Apr-28/2018 21:47:53

A

Hello 4cid,
Display Ratio: 16:9 
Screen resolution: 1920 x 1080 (FHD) 
Screen size: 15.6 inch 
Screen type: IPS

Q

I have only gearbest warranty or directly to MSI also? How long is the MSI warranty in portugal?

By Luis Apr-12/2018 21:51:26

A

Hello Luis,


 MSI product warranty is one year worldwide

Q

The product is new or used?

By Kirito Mar-20/2018 16:40:40

A

Hello Kirito,
Thanks for your inquiry.

The item is brand new.

Q

Has a Bluray reproductor?

By mahadma Mar-16/2018 11:05:00

A

Hello mahadma,

No, sorry.

Q

Hi. How many dedicated memory has the GPU? In the description it's written "Graphics Capacity: 4G", but i don't know what that is, in the official MSI site it has 2gb. Can anyone help me? Thx

By A Costa Jan-26/2018 10:05:12

A

Hello A,


All of our products are sold as described.

Please feel free to order anytime.


Q

Does this notebook support 500GB SSD m.2 ?? or just 128gb and 250gb ??

By Eduardo Costa Araújo Oct-13/2018 13:51:20

A

Hello Eduardo, 
The item is 128GB + 1TB HDD Storage Capacity.

Q

does it work amazing with vr htc

By yousef Aug-11/2018 21:20:13

A

Hello Yousef, 
Sorry, the product doesn't yet have the capabilities of an HTC virtual reality game.

Let me know if you need any help.


Q

Hello it is about the laptop MSI gl62m 7rex Please tell how and where can i download and install language pack? I have to reinstall windows to put it in English or French? thank you to indicate to me the easiest method to install it in french or in english Thank you

By souhe Jun-25/2018 14:32:28

A

Hello there

1,  first upgrade the windows home version of the system to windows  professional version, then you can choose to add language packs in the  control panel

2 You run the above operation, select the language you want to add, you do not need to reinstall

Q

The product only accepts SSD 128GB or can I use an SSD with 240GB?

By Josh May-31/2018 14:36:02

A

Hello Josh,

You can use an SSD with 240GB on the laptop.

Q

Are you absolutely sure this one runs an IPS display and not just IPS-quality or TN?

By 4cid Apr-28/2018 21:47:53

A

Hello 4cid,
Display Ratio: 16:9 
Screen resolution: 1920 x 1080 (FHD) 
Screen size: 15.6 inch 
Screen type: IPS

Q

I have only gearbest warranty or directly to MSI also? How long is the MSI warranty in portugal?

By Luis Apr-12/2018 21:51:26

A

Hello Luis,


 MSI product warranty is one year worldwide

Q

The product is new or used?

By Kirito Mar-20/2018 16:40:40

A

Hello Kirito,
Thanks for your inquiry.

The item is brand new.

Q

Has a Bluray reproductor?

By mahadma Mar-16/2018 11:05:00

A

Hello mahadma,

No, sorry.

Q

Hi. How many dedicated memory has the GPU? In the description it's written "Graphics Capacity: 4G", but i don't know what that is, in the official MSI site it has 2gb. Can anyone help me? Thx

By A Costa Jan-26/2018 10:05:12

A

Hello A,


All of our products are sold as described.

Please feel free to order anytime.


Q

How many hard drive bays does this laptop have? I can see there is a 1TB HDD included, I'm wondering if there is a second slot for an SSD?

By Barney Sep-15/2017 14:27:44

A

Hello Barney,
Thank you for your inquiry.

1.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


2. The other slot is available for an SSD and it supports SD card up to 128GB.


Let me know if you need any help.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello, I live in France, will I need to pay 20% VAT in addition to the given price ?

By Maxime Aug-11/2017 12:24:02

A

Hello Maxime,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello , i live in france , so will i have to pay Customs or French VAT

By Robin Aug-08/2017 17:39:41

A

Hello Robin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello! Can you reduce the price in the invoice (for my customs)? We have strict customs and without EU certificate they can send back my order.

By Viktos Aug-06/2018 07:30:49

A

Hello Viktos,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

How long will take to ship to Malaysia Shah Alam

By Mohammed Kaif Jan-20/2018 17:23:02

A

Hello Mohammed,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I would like to ask where does this laptop ship from (which country) if it where to be delivered in greece. Thanks in advance.

By george Sep-20/2017 22:14:19

A

Hello george,
We can ship to your country, we ship this item from China.

Q

Do not send to Russia? Why? :(((

By Alexander Sep-20/2017 13:47:22

A

Hello Alexander,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Must we pay customs tax for italy shipping? Thank you in advance

By dennis Sep-16/2017 15:39:46

A

Hello dennis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you know how much would be the average taxation of this product here in Brazil?

By Cleiton Aug-21/2017 23:23:07

A

Hello Cleiton,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can it be shippe to Argentina? how long does it generally takes? The RAM memory can be replaced by a 16gb one?

By Liliana Aug-11/2017 19:19:58

A

Hello Liliana,

It can be shipped to Argentina.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Largest RAM Capacity: 32GB.

 The RAM memory can be replaced by a 16gb 

Q

Can i ship this product to Sicily,Italy? Can i change OS or i will lose warranty? There is anyway to use this computer in italian language?

By Alessio Aug-10/2017 14:25:58

A

Hello Alessio,
Thank you for your inquiry.

It can be shipped to Italy.

You will not lose warranty if the system is changed.

You can set the language as Italian.

Let me know if you need any help.

Q

i want to ask for the graphics card how many is it 2gb or 4gb?

By dimitris Dec-22/2017 09:14:48

A

Hello Dimitris,

Graphics Capacity: 4G 

Many thanks for your inquiry.