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Customer Questions & Answers

  • All(99)
  • Product Information(75)
  • Stock Status(10)
  • Payment(3)
  • About Shipping(10)
  • Others(1)
Q

Is the product available for immediate delivery? do you have it in stock?

By Sionei Lopes Dec-07/2017 16:51:05

A

Hello Sionei,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

My Dear, is the 8gb RAM smartphone and 128gb ROM in the global version? the answers here are confusing.

By Sionei Lopes Dec-07/2017 15:20:56

A

Hello Sionei,
Thanks for your inquiry.

Yes, it is  8GB RAM 128GB ROM global version.

Q

Is this the Global or Chinese version?? 6 or 8GB??

By Douglas Nov-22/2017 23:37:38

A

Hello Douglas,


This item is Chinese version 8GB RAM 128GB ROM. 


Let me know if you need any further assistance. 


Q

Chinese version comes with PlayStore? Include spanish?

By Raymundo Barreto Nov-21/2017 01:34:51

A

Hello Raymundo,

Sorry there is no PlayStore. 

It can support spanish.

Let me know if you need any further assistance. 


Q

is the 477..55 € the global version ?

By David Nov-15/2017 18:00:56

A

Hello David,


Sorry this item is Chinese version. 


Let me know if you need any further assistance. 


Q

Hi, If I select the option 8GB RAM 128GB ROM € 477.55, am I buying the Global Version or the Chinese version? Does it work in Portugal?

By Pedro Barros Nov-15/2017 17:39:21

A

Hello Pedro,

This item is Chinese version.

Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41 

Let me know if you need any further assistance. 


Q

Is Gearbest expected to arrive the 8GB global version?

By Jose Carlos Company Nov-14/2017 09:58:40

A

Hello Jose,


Yes, it is 8GB global version. 


Let me know if you need any further assistance. 


Q

Is Global Version or Chinese Version?

By Carlos Parra Nov-14/2017 03:14:26

A

Hello Carlos,

This item is Chinese Version.


Let me know if you need any further assistance. 


Q

it´s this product really the global version? because in the name of the product you say that but the specification says 8gb 128gb rom. I´m from spain and I want to know if it works here.

By Alejandro Fernandez Nov-12/2017 14:00:36

A

Hello Alejandro,


Yes, this item is Global Version. 

It can work with below Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance. 


Q

Is this the 8GB RAM? The slate grey one.

By Alejandro Nov-11/2017 22:46:12

A

Hello Alejandro,


Yes, it is 8GB RAM 128GB ROM grey color. 


Let me know if you need any further assistance. 


Q

Is the product available for immediate delivery? do you have it in stock?

By Sionei Lopes Dec-07/2017 16:51:05

A

Hello Sionei,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

My Dear, is the 8gb RAM smartphone and 128gb ROM in the global version? the answers here are confusing.

By Sionei Lopes Dec-07/2017 15:20:56

A

Hello Sionei,
Thanks for your inquiry.

Yes, it is  8GB RAM 128GB ROM global version.

Q

Is this the Global or Chinese version?? 6 or 8GB??

By Douglas Nov-22/2017 23:37:38

A

Hello Douglas,


This item is Chinese version 8GB RAM 128GB ROM. 


Let me know if you need any further assistance. 


Q

Chinese version comes with PlayStore? Include spanish?

By Raymundo Barreto Nov-21/2017 01:34:51

A

Hello Raymundo,

Sorry there is no PlayStore. 

It can support spanish.

Let me know if you need any further assistance. 


Q

is the 477..55 € the global version ?

By David Nov-15/2017 18:00:56

A

Hello David,


Sorry this item is Chinese version. 


Let me know if you need any further assistance. 


Q

Hi, If I select the option 8GB RAM 128GB ROM € 477.55, am I buying the Global Version or the Chinese version? Does it work in Portugal?

By Pedro Barros Nov-15/2017 17:39:21

A

Hello Pedro,

This item is Chinese version.

Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41 

Let me know if you need any further assistance. 


Q

Is Gearbest expected to arrive the 8GB global version?

By Jose Carlos Company Nov-14/2017 09:58:40

A

Hello Jose,


Yes, it is 8GB global version. 


Let me know if you need any further assistance. 


Q

Is Global Version or Chinese Version?

By Carlos Parra Nov-14/2017 03:14:26

A

Hello Carlos,

This item is Chinese Version.


Let me know if you need any further assistance. 


Q

it´s this product really the global version? because in the name of the product you say that but the specification says 8gb 128gb rom. I´m from spain and I want to know if it works here.

By Alejandro Fernandez Nov-12/2017 14:00:36

A

Hello Alejandro,


Yes, this item is Global Version. 

It can work with below Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance. 


Q

Is this the 8GB RAM? The slate grey one.

By Alejandro Nov-11/2017 22:46:12

A

Hello Alejandro,


Yes, it is 8GB RAM 128GB ROM grey color. 


Let me know if you need any further assistance. 


Q

is in stock?

By erick Nov-08/2017 17:15:09

A

Hello erick,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

quando terá disponível para venda a versão global 8gb ram 128gb rom preto ?

By Luciano Oct-26/2017 21:09:49

A

Hello Luciano,
We are sorry it out of stock.

Q

Hi again guys, Is this product still in stock? Thank you in advance, Antony

By Addy Oct-23/2017 17:26:41

A

Hello Addy,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, I'm from Brazil and I'm thinking of buying the product in the global version of 8GB RAM and 128GB of memory, is it in stock?

By vfguiherme Oct-16/2017 18:52:20

A

Hello vfguiherme,
Yes, in stock now.

Q

Has it the version in black still?

By Alfonso Oct-09/2017 21:22:53

A

Hello Alfonso,
Yes, it's in stock now.

Q

ola, in stock, Immediate delivery ???, I am confirming this information to finalize the purchase

By luizz.paullo Oct-06/2017 23:32:11

A

Hello luizz.paullo,
This item in stock now, we can ship to you at once.

Q

Hello! Still have this device in stock?

By Carlos Rolim Oct-06/2017 21:42:51

A

Hello Carlos,
Yes, this item in stock now.

Q

Hello! Still have many devices in stock? If not, when is the restocking planned?

By André Oct-04/2017 13:36:48

A

Hello André,
This item in stock now.

Q

Good Morning Does this product have a prompt delivery? immediate dispatch

By valdinei soares Oct-02/2017 11:56:21

A

Hello valdinei,
Yes this item in stock now.

Q

Hello, this phone works in Brazil? Is this the global version?

By César Sep-27/2017 03:25:53

A

Hello César, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41

It's international version.

Q

How can I add insurance after purchasing? Remembering that I bought it a few days ago and it hasn't been shipped.

By Rachilei Silva Oct-08/2017 23:25:03

A

Hello Rachilei,
If you want change your order, please contact our support center.

Q

Can you declare the price as 80$ on the package so I can avoid taxes? Also declare it as GIFT and mp3 or something like that?

By Waseem Wasaya Sep-30/2017 20:01:53

A

Hello Waseem,

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Hello i would like to know if i will pay taxes in France if i bought the produce in Gearbest ? please answer me faster cause i will finish my command soon as yu answer and thanks in advance

By ski Sep-17/2017 13:41:27

A

Hello ski,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is there a shipping-option to avoid customs for germany. like the Germany Express / Global Priority mit One World Express (OWE)?

By Dimitrios Oct-24/2017 13:01:43

A

Hello Dimitrios,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good afternoon! I am Brazilian I want to buy in GearBest with shipping to Italy plus the products only have in the HK warehouse, can I still buy it via freight priority line, will you arrive in Italy without customs?

By Rafael Oct-22/2017 16:14:54

A

Hello Rafael,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

ciao volevo sapere se ha la banda 20 ed in quanto tempo lo ricevo in italia ed i costi di spedizione

By vittorio Oct-20/2017 08:43:44

A

Hello vittorio,


Yes,It support B20 band.


Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
TD-LTE B38/B39/B40/B41


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, I am from Mexico the shipment to my country is by DHL? Can it generate import costs for the product? open a shipping method that is more likely to incur no additional costs? regards

By Henry Oct-18/2017 21:33:33

A

Hello Henry,


You can choose shipping company when check out.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

i want to know if you can declare under 20 dollars value to avoid taxes.Also if non global phone 8gb 128 rom works at greece

By panagiotis Oct-16/2017 14:09:47

A

Hello panagiotis, 

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

When will i recieve my product? I order it 1oct with DHL. And what happens if i'm not at home that day?

By Maxime Oct-10/2017 21:17:44

A

Hello Maxime,
It will take 3-7 business days to you, the postman will call you before ship your package.

Q

Can you send me the EU adapter please? Thanks

By Maxime Oct-09/2017 18:23:39

A

Hello Maxime,
We will offer you EU adapters.

Q

Is this phone in stock, because I see the shipping time is between 9-21 October?

By Savvas Oct-06/2017 10:08:32

A

Hello Savvas,
Yes, we except ship this item between Oct 10 - Oct 23.

Q

Hi, How many days does the product come to Azerbaijan Baku address?

By Fuat Sep-24/2017 17:05:07

A

Hello Fuat,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I will travel to USA from october 1 to october 5, could you do a Express shipping to my hotel? Does this phone works in Brazil? It has PT-BR?

By Esequiel Sep-21/2017 20:28:13

A

Hello Esequiel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

We are sorry it doesn't has PT-BR.

Q

Hello, i just ordered this phone, is it possible to have the bill in Euro (€) with the 20% TVA french tax please? Thanks.

By ADDOU YOUCEF Oct-07/2017 13:37:31

A

Hello ADDOU,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html