All
Product keywords
Please enter the email address account

Customer Q&A

  • All(85)
  • Product Information(72)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(9)
  • Others(2)
Q

Does it have NFC?

By Cloud May-19/2018 11:26:11

A

Hello Cloud,

We are sorry that it has no NFC.


Q

Are you going to restock this phone soon?

By Petra Apr-24/2018 09:20:02

A

Hello Petra, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Q

Do you have one more ?

By a Feb-16/2018 21:49:45

A

Hello a,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Do you have one more ?

By A Feb-16/2018 21:48:52

A

Hello A,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

do you have one more ?

By marco Feb-15/2018 04:45:51

A

Hello marco,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

01.Does it include the battery and hands-free(earphone) in package??????? 02.Will it ship to Sri Lanka?????

By Chamithu Ayanaka Feb-11/2018 01:03:12

A

Hello Chamithu, 
This item has one non-romovable battery ,it can send to this country .And the item contains :

Cell Phone: 1 
Earphones Adapter: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Is the phone (unlocked)?

By Brian Jan-30/2018 18:47:14

A

Hello Brian, 
This phone has been unlocked for Worldwide use. 

Q

Hello, give me price 80-90$ i have money for this! Thanks.

By Client Jan-30/2018 13:06:20

A

Hello Client,
We have given you the best price for the item.

Hope you can understand that.

Q

how many time arrived india

By CHAUHAN Jan-02/2018 09:50:47

A

Hello CHAUHAN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

its network work in india

By balasubramanian v Dec-24/2017 04:33:20

A

Hello balasubramanian,

It just can work with below Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0/BC1
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B3/B7
TD-LTE B38/B39/B40/B41. 

Let me know if you need any further assistance. 


Q

Does it have NFC?

By Cloud May-19/2018 11:26:11

A

Hello Cloud,

We are sorry that it has no NFC.


Q

Are you going to restock this phone soon?

By Petra Apr-24/2018 09:20:02

A

Hello Petra, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Q

Do you have one more ?

By a Feb-16/2018 21:49:45

A

Hello a,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

do you have one more ?

By marco Feb-15/2018 04:45:51

A

Hello marco,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

01.Does it include the battery and hands-free(earphone) in package??????? 02.Will it ship to Sri Lanka?????

By Chamithu Ayanaka Feb-11/2018 01:03:12

A

Hello Chamithu, 
This item has one non-romovable battery ,it can send to this country .And the item contains :

Cell Phone: 1 
Earphones Adapter: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Is the phone (unlocked)?

By Brian Jan-30/2018 18:47:14

A

Hello Brian, 
This phone has been unlocked for Worldwide use. 

Q

its network work in india

By balasubramanian v Dec-24/2017 04:33:20

A

Hello balasubramanian,

It just can work with below Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0/BC1
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B3/B7
TD-LTE B38/B39/B40/B41. 

Let me know if you need any further assistance. 


Q

My network has the following sites... 2G 900MHz 904 2G 1800MHz 7 3G 850MHz Band 5 1557 3G 2100MHz Band 1 423 4G 700MHz Band 28 559 4G 900MHz Band 8 52 4G 1800MHz Band 3 874 4G 2100MHz Band 1 47 4G 2600MHz Band 7 29 Will this work and work well on this - particularly 4G & Data? (900MHZ is not covered) Regards Mark

By Mark Dec-17/2017 22:41:28

A

Hello Mark,


It just can support below Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0/BC1
WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
FDD-LTE B1/B3/B7
TD-LTE B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

Does it comes with shop rom?

By Renan Pontes Dec-12/2017 12:06:59

A

Hello Renan,

Yes it is shop rom. 

Let me know if you need any further assistance. 


Q

hi,how many days need to come in greece?how many days will be shipped in greece?

By george Dec-10/2017 16:57:27

A

Hello george,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you have one more ?

By A Feb-16/2018 21:48:52

A

Hello A,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Can we pay on delivery ??? Also what if we didn't receive the genuine product ?? Is there any cash return policy ?

By Mahesh sitoula Nov-23/2017 15:39:31

A

Hello Mahesh,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

And you will pay for the shipping fee when you make the order.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

We are responsibe for your order.

Please rest assured.

Q

how long it takes to get to Spain?

By Cristina Dec-11/2017 11:48:01

A

Hello Cristina,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I would like to know the people who asked for it, how long does it take to get there? Thank you

By Cristina Dec-07/2017 15:00:03

A

Hello Cristina,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I'm interested in buying this product ,however in my country for products with value more than 22 euros i have to pay 20% Tax for the item and if this wasn't the only drawback i have to wait for another 3-4 weeks for the process to complete. So i have one request only,can u ship this product to my address and label it as the price is lower than 22 Euros or label it as a gift for me so that i don't have to pay tax and i don't have to wait for 3-4 weeks process to complete. Thank You.

By Ted Dibra Nov-30/2017 09:24:08

A

Hello Ted,
Thanks for your inquiry.

Sorry that we cannot declare a lower value for the item or declare it as a gift.

Q

Hello, I just want to know if how long will it take for me to recieve the item in INDIA

By mahesh Oct-23/2017 08:21:15

A

Hello mahesh,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What about expedited shipping? Does it counts after payment or after shipped status?

By Kristof Konorot Oct-19/2017 13:15:40

A

Hello Kristof,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello i have question I will take : Poland Via Expedited Shipping and what delivery company you will send? DHL, DPD, UPS... I need know what company you will choose

By Lukasz Oct-16/2017 14:22:27

A

Hello Lukasz,
DHL.

Q

Hola, can we know which companies do you use for Dominican Republic shipping?

By Brawer Oct-10/2017 17:16:59

A

Hello Brawer,

The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.


The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello, I just want to know if how long will it take for me to recieve the item? BTW im from the Philippines :) thanks

By margie Oct-09/2017 16:47:46

A

Hello margie,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am from India. Is this price included with Indian GST tax or separate the tax pay in Customs Duty?

By karthick Oct-06/2017 11:56:05

A

Hello karthick,


Not include.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, give me price 80-90$ i have money for this! Thanks.

By Client Jan-30/2018 13:06:20

A

Hello Client,
We have given you the best price for the item.

Hope you can understand that.

Q

how many time arrived india

By CHAUHAN Jan-02/2018 09:50:47

A

Hello CHAUHAN,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html