All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(14)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

Could I charge this tablet via usb-c port?

By Pawel Apr-17/2018 20:21:27

A

Dear Pawel,


Sorry, you can not charge this tablet via usb-c port.

Q

Does the Surbook support microsoft miracast or intel widi please? Thank you,

By Zazzi Mar-10/2018 17:46:06

A

Hello Zazzi,

I apologize for my late response.

No,it supports wifi wireless connection display.Thank you.

Q

Does this have dual operating system - Windows 10 and also Android ? or is it only Windows 10 ?

By John Kramer Nov-15/2017 04:39:55

A

Hello John, 
The OS is just Windows 10. 

Let me know if you need any help.

Q

is this Windows 10 Home or Professional?

By Florian Keller Oct-01/2017 19:14:19

A

Dear Florian,


Thank you for your inquiry.

It is Windows 10 Home.

Q

if I get this on pre order when will it be shipped? or will it be shipped straight away?

By Ellie Sep-18/2017 19:33:41

A

Hello Ellie,
We will ship this item after presale.

Q

Hi, Is it possible to connect a HDMI display through the USB type C port (with the appropriate adapter, of course)? What is the maximum output resolution in this case? Thanks in advance

By Joaquim Santana Sep-12/2017 05:45:22

A

Dear Joaquim,


Thank you for your inquiry.

Sorry, it is impossible to connect a HDMI display through the USB type C port.

Q

can you send me by UPS?

By Ilan Sep-04/2017 04:36:39

A

Hello Ilan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi. I am very interesting. Can you send this by UPS or DHL post? I mean, by private couriers. If answer is YES: how much shipping? thanks.

By Ilan Sep-03/2017 20:23:39

A

Hello Ilan,
We can ship to your country via 

Priority Line    15 - 20 business days    $23.01    

Expedited Shipping    3 - 7 business days    $74.69    


Q

Is there a keyboard and stylus set for this order?

By shin Aug-31/2017 10:05:57

A

Hello shin,


Yes, please check it as below:

https://www.gearbest.com/chuwi-surbook-keyboard-_gear/. 


Let me know if you need any further assistance. 


Q

Is it a set of keyboard and stylus when you buy it now?

By shin Aug-31/2017 09:11:11

A

Hello shin,


Sorry it just included below items:

Tablet PC: 1 
Power Adapter: 1 
English Manual : 1.


Let me know if you need any further assistance. 


Q

Could I charge this tablet via usb-c port?

By Pawel Apr-17/2018 20:21:27

A

Dear Pawel,


Sorry, you can not charge this tablet via usb-c port.

Q

Does the Surbook support microsoft miracast or intel widi please? Thank you,

By Zazzi Mar-10/2018 17:46:06

A

Hello Zazzi,

I apologize for my late response.

No,it supports wifi wireless connection display.Thank you.

Q

Does this have dual operating system - Windows 10 and also Android ? or is it only Windows 10 ?

By John Kramer Nov-15/2017 04:39:55

A

Hello John, 
The OS is just Windows 10. 

Let me know if you need any help.

Q

is this Windows 10 Home or Professional?

By Florian Keller Oct-01/2017 19:14:19

A

Dear Florian,


Thank you for your inquiry.

It is Windows 10 Home.

Q

Hi, Is it possible to connect a HDMI display through the USB type C port (with the appropriate adapter, of course)? What is the maximum output resolution in this case? Thanks in advance

By Joaquim Santana Sep-12/2017 05:45:22

A

Dear Joaquim,


Thank you for your inquiry.

Sorry, it is impossible to connect a HDMI display through the USB type C port.

Q

Is there a keyboard and stylus set for this order?

By shin Aug-31/2017 10:05:57

A

Hello shin,


Yes, please check it as below:

https://www.gearbest.com/chuwi-surbook-keyboard-_gear/. 


Let me know if you need any further assistance. 


Q

Is it a set of keyboard and stylus when you buy it now?

By shin Aug-31/2017 09:11:11

A

Hello shin,


Sorry it just included below items:

Tablet PC: 1 
Power Adapter: 1 
English Manual : 1.


Let me know if you need any further assistance. 


Q

In the description of offers, you put a tablet and a keyboard and a stylus pen, all for 378,95 €. is okay?, other question, the keyboard is possible in spanish?. thanks

By samuel coloma Aug-30/2017 19:36:00

A

Hello samuel,



Package Contents


Tablet PC: 1 
Power Adapter: 1 
English Manual : 1    


Sorry, there are no keyboard and stylus pen in the package.

Note: The keyboard in the pictures is not included.

Sorry, it can not be in spanish.

Q

where can i buy a UK keyboard for this laptop?

By joe Aug-29/2017 04:58:07

A

Hello joe,
You can check https://www.gearbest.com/tablet-pcs/pp_718949.html

Q

Is there a German keyboard for this?

By Joerg Aug-28/2017 10:14:52

A

Hello Joerg,

Note: The keyboard in the pictures is not included.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

if I get this on pre order when will it be shipped? or will it be shipped straight away?

By Ellie Sep-18/2017 19:33:41

A

Hello Ellie,
We will ship this item after presale.

Q

can you send me by UPS?

By Ilan Sep-04/2017 04:36:39

A

Hello Ilan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi. I am very interesting. Can you send this by UPS or DHL post? I mean, by private couriers. If answer is YES: how much shipping? thanks.

By Ilan Sep-03/2017 20:23:39

A

Hello Ilan,
We can ship to your country via 

Priority Line    15 - 20 business days    $23.01    

Expedited Shipping    3 - 7 business days    $74.69    


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!