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Customer Questions & Answers

  • All(19)
  • Product Information(16)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

Does this drone has some warranty?

By Vedant Agarwal Oct-14/2018 04:32:25

A

Hello Vedant
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this drone has some warranty?

By Vedant Agarwal Oct-14/2018 04:31:14

A

Hello Vedant
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the JJRC App support bluetooth controls? I plan to use with this product: https://www.gearbest.com/game-controllers/pp_1619982.html?wid=1433363¤cy=GBP&vip=4264383&gclid=CjwKCAjwy_XaBRAWEiwApfjKHmEAOqGtzC2EQ55x1C_hJLYFVX4cGvW74uUzgdhOLKZCNLzi9PBPgxoCBbcQAvD_BwE

By Alec Jul-29/2018 21:09:18

A

Hello Alec,

For your issue, please kindly note:

It does not support bluetooth, but can support WIFI.


Q

Does it have internal storage? Where are the videos saved?

By Konstantinos Jul-10/2018 17:59:02

A

Hello Konstantinos,


The videos will be saved on the phone.


Q

how much time will it take to get delivered in India ???

By Akshat May-25/2018 07:28:31

A

Hello Akshat,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Hi, I bought this drona here and now I want to buy batteries for it from the link you posted here: https://www.gearbest.com/rc-quadcopter-parts/pp_1059933.html The problem is that I find it can not be delivered to my country (Romania). The drones I bought did not have a battery included? How could it be delivered to my country? How can we solve this problem? Please, if you can give me a concrete answer, not a generalized copy-paste. Thank you very much.

By dan Apr-13/2018 13:40:26

A

Hello dan, 
Thanks for your inquiry.

It contents battery, you don't need to buy one.

Package Contents: 1 x Drone ( Battery Included ), 1 x G-sensor Controller, 4 x Spare Propeller, 1 x USB Cable, 8 x Landing Pad, 1 x English Manual, 1 x Waterproof Storage Bag

Q

Does the standard version include the camera?Please don't copy the same answer,just write with a yes or no if it includes the camera.Does the package include the camera?Yes or no?Please answer.

By Timotheos Aslanidis Jan-29/2018 18:35:30

A

Hello Timotheos, 
Yes ,this item has 720P HD camera .

Q

Does the standard version include camera?

By Albert Dec-23/2017 21:36:40

A

Hello Albert,


Package Contents: 1 x Drone ( Battery Included ), 1 x G-sensor Controller, 4 x Spare Propeller, 1 x USB Cable, 8 x Landing Pad, 1 x English Manual, 1 x Waterproof Storage Bag . 


Let me know if you need any further assistance. 


Q

Where can i get spare batteries for this unit. The drone came with only 1 batterry and tried to order extra from another site and they said they do not deliver to Canada. Not good to not have a spare battery. Bob

By Bob Onucki Dec-22/2017 16:28:57

A

Hello Bob,
Thanks fr your inquiry.

Here is the link of the spare battery: https://www.gearbest.com/rc-quadcopter-parts/pp_1059933.html


Q

Hello a question how long it takes to get the shipment to Colombia? (Pasto,Nariño)

By Camilo Andres Toro Dec-08/2017 22:23:33

A

Hello Camilo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this drone has some warranty?

By Vedant Agarwal Oct-14/2018 04:32:25

A

Hello Vedant
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this drone has some warranty?

By Vedant Agarwal Oct-14/2018 04:31:14

A

Hello Vedant
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the JJRC App support bluetooth controls? I plan to use with this product: https://www.gearbest.com/game-controllers/pp_1619982.html?wid=1433363¤cy=GBP&vip=4264383&gclid=CjwKCAjwy_XaBRAWEiwApfjKHmEAOqGtzC2EQ55x1C_hJLYFVX4cGvW74uUzgdhOLKZCNLzi9PBPgxoCBbcQAvD_BwE

By Alec Jul-29/2018 21:09:18

A

Hello Alec,

For your issue, please kindly note:

It does not support bluetooth, but can support WIFI.


Q

Does it have internal storage? Where are the videos saved?

By Konstantinos Jul-10/2018 17:59:02

A

Hello Konstantinos,


The videos will be saved on the phone.


Q

how much time will it take to get delivered in India ???

By Akshat May-25/2018 07:28:31

A

Hello Akshat,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Does the standard version include the camera?Please don't copy the same answer,just write with a yes or no if it includes the camera.Does the package include the camera?Yes or no?Please answer.

By Timotheos Aslanidis Jan-29/2018 18:35:30

A

Hello Timotheos, 
Yes ,this item has 720P HD camera .

Q

Does the standard version include camera?

By Albert Dec-23/2017 21:36:40

A

Hello Albert,


Package Contents: 1 x Drone ( Battery Included ), 1 x G-sensor Controller, 4 x Spare Propeller, 1 x USB Cable, 8 x Landing Pad, 1 x English Manual, 1 x Waterproof Storage Bag . 


Let me know if you need any further assistance. 


Q

Where can i get spare batteries for this unit. The drone came with only 1 batterry and tried to order extra from another site and they said they do not deliver to Canada. Not good to not have a spare battery. Bob

By Bob Onucki Dec-22/2017 16:28:57

A

Hello Bob,
Thanks fr your inquiry.

Here is the link of the spare battery: https://www.gearbest.com/rc-quadcopter-parts/pp_1059933.html


Q

I am confused. Two reviews say that the battery only lasts 3 minutes, but the specifications say the batteries last for hours. Does the drone battery last for hours? Also, when will the 1080p version be released?

By Internet Marine Dec-02/2017 18:16:44

A

Hello Internet,
Please note that the flying time of the item is 6-7mins.

Q

Will I suffer a customs fee in Brazil?

By william Oct-29/2017 00:14:50

A

Hello william,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, I bought this drona here and now I want to buy batteries for it from the link you posted here: https://www.gearbest.com/rc-quadcopter-parts/pp_1059933.html The problem is that I find it can not be delivered to my country (Romania). The drones I bought did not have a battery included? How could it be delivered to my country? How can we solve this problem? Please, if you can give me a concrete answer, not a generalized copy-paste. Thank you very much.

By dan Apr-13/2018 13:40:26

A

Hello dan, 
Thanks for your inquiry.

It contents battery, you don't need to buy one.

Package Contents: 1 x Drone ( Battery Included ), 1 x G-sensor Controller, 4 x Spare Propeller, 1 x USB Cable, 8 x Landing Pad, 1 x English Manual, 1 x Waterproof Storage Bag

Q

Hello a question how long it takes to get the shipment to Colombia? (Pasto,Nariño)

By Camilo Andres Toro Dec-08/2017 22:23:33

A

Hello Camilo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

good evening! can you tell me when my product will be posted! thank you.

By José Augusto Valença Nogueira Aug-31/2017 22:52:31

A

Hello José,
We will ship the package between Sep 9 - Sep 13.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!