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Customer Q&A

  • All(77)
  • Product Information(59)
  • Stock Status(2)
  • Payment
  • About Shipping(7)
  • Others(9)
Q

This model supports 4G LTE 800/900/2100?

By Socrates Aug-23/2019 14:20:06

A

Hello Socrates,
Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

does this work in Australia

By nina Tomasoni Feb-04/2019 05:20:00

A

Hello Nina,


Please note that in theory it is supported, depending on your local carrier frequency band, if you can correspond to it.

Let me know if you need any further assistance. 


Q

I'm from malaysia. I would like to know the warranty

By Sasman Nov-15/2018 14:21:30

A

Hello Sasman
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is there going to be any re-stock of this product soon, or a new version launching?

By Israel L.F. May-23/2018 02:55:56

A

Hello Israel,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/ 
Grab our best deals here : http://www.gearbest.com/gadget-deals.html 

Q

What languages the system OS does support? I live in Finland, so Suomi/ Finnish is not the most supported languges in IT. Not that i mind that the OS is in English... but sometimes the language issues can be pain in a butt. As for good IT software of Multilanguage support is IZARC, it has even Finnish dialect variant of Savo...

By Macker1992 Apr-25/2018 11:30:33

A

Hello Macker1992,
Thanks for your inquiry.

Language: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese .

The item supports Finnish language.

Q

HI IM in Austrlia I need a remote phone, will it be able to access the remote Telstra network bands?

By Chelsea Apr-23/2018 07:26:28

A

Hello Chelsea,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

Hello. Will it work in Canada, on the rogers/fido network? Thanks Frequency range Band number Protocol Class 850 MHz CLR 5 UMTS/HSPA+ 21Mbit/s 3G 1900 MHz PCS 2 UMTS/HSPA+ 21Mbit/s 3G 700 MHz Lower A/B/C 12/17/2013 LTE 4G 1700/2100 MHz AWS 4 LTE 4G 2600 MHz IMT-E 7 LTE 4G

By Dan Apr-18/2018 14:36:00

A

Hello Dan,
Thanks for your inquiry.

Yes, the item can work in Canada.

Q

i have problem with my armor 2 ulefone which usual hacking when the data is on. what can i do to restore. Also, the call is hiding my idetity

By Dauda Dan,Asabe Apr-09/2018 15:46:59

A

Hello Dauda, 
Thanks for your inquiry.

Please backup your data first, then we recommend that you restore the factory settings.

Q

hi, do yo have any dual sim active phone as this standard?

By Balan Gangaä Mar-18/2018 11:15:02

A

Hello Balan,
SIM Card: dual SIM dual standby. Nano + Nano SIM Cards or 1 Nano SIM Card + 1 TF Card

Q

Will this phone with Sprint CDMA network?

By Zakhar Mar-15/2018 03:23:18

A

Hello Zakhar,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

This model supports 4G LTE 800/900/2100?

By Socrates Aug-23/2019 14:20:06

A

Hello Socrates,
Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

does this work in Australia

By nina Tomasoni Feb-04/2019 05:20:00

A

Hello Nina,


Please note that in theory it is supported, depending on your local carrier frequency band, if you can correspond to it.

Let me know if you need any further assistance. 


Q

I'm from malaysia. I would like to know the warranty

By Sasman Nov-15/2018 14:21:30

A

Hello Sasman
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What languages the system OS does support? I live in Finland, so Suomi/ Finnish is not the most supported languges in IT. Not that i mind that the OS is in English... but sometimes the language issues can be pain in a butt. As for good IT software of Multilanguage support is IZARC, it has even Finnish dialect variant of Savo...

By Macker1992 Apr-25/2018 11:30:33

A

Hello Macker1992,
Thanks for your inquiry.

Language: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese .

The item supports Finnish language.

Q

HI IM in Austrlia I need a remote phone, will it be able to access the remote Telstra network bands?

By Chelsea Apr-23/2018 07:26:28

A

Hello Chelsea,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

Hello. Will it work in Canada, on the rogers/fido network? Thanks Frequency range Band number Protocol Class 850 MHz CLR 5 UMTS/HSPA+ 21Mbit/s 3G 1900 MHz PCS 2 UMTS/HSPA+ 21Mbit/s 3G 700 MHz Lower A/B/C 12/17/2013 LTE 4G 1700/2100 MHz AWS 4 LTE 4G 2600 MHz IMT-E 7 LTE 4G

By Dan Apr-18/2018 14:36:00

A

Hello Dan,
Thanks for your inquiry.

Yes, the item can work in Canada.

Q

Hi, does it work in Mexico ?

By Oliver Mar-08/2018 15:00:26

A

Hello Oliver,

Yes,it works in Mexico.Thank you.

Q

I have read that I cannot use 2 sims at the same time as using a micro SD card (tf card). is that the case with this phone or can i use all 3 at the same time?

By Daniel Mar-02/2018 11:11:51

A

Hello Daniel,
No, you can not use all 3 at the same time.

SIM Card: dual SIM dual standby. Nano + Nano SIM Cards or 1 Nano SIM Card + 1 TF Card

Q

Does this phone come unlocked and will it work for cricket wireless prepaid phone service in the United States

By Alex Feb-24/2018 03:15:37

A

Hello Alex,

It can work with below

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41. 


Let me know if you need any further assistance. 


Q

this phone has fm radio?

By Guilherme Feb-23/2018 21:26:49

A

Hello Guilherme,
Yes, it supports FM radio.

You need to plug in the headset to use the FM radio.

Q

Is there going to be any re-stock of this product soon, or a new version launching?

By Israel L.F. May-23/2018 02:55:56

A

Hello Israel,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/ 
Grab our best deals here : http://www.gearbest.com/gadget-deals.html 

Q

When is available?

By Fito Sep-13/2017 16:42:49

A

Hello Fito,
We except ship this item on Oct 9.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hey guys,, when you will send the mobile if I buy it today? Thanks!

By Carlos Henrique Nov-01/2017 21:58:59

A

Hello Carlos,
Please note that the item is available now.

You can make the order normally and we will arrange the shipment as soon as possible.

Please rest assured.

Q

German install?

By Swen Oct-24/2017 10:08:01

A

Dear Swen,


Thank you for your inquiry.

Language: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese 

Q

when you send me the phone if i buy it now

By ron Oct-12/2017 16:42:42

A

Hello ron,
We will ship this item on Nov 6.

Q

if i buy the smartphone today when you send it

By Atali Oct-12/2017 14:15:09

A

Hello Atali,
We will ship this item on Nov 6.

Q

HELLO on Warehouse Options: says HK-2,what dos it means? For shipping to romania do i have to pay customs?(if shipped to uk still have to pay customs?)

By Mihaela Sep-07/2017 20:33:57

A

Hello Mihaela,

It means Hong Kong warehouse.


Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.       

Customs offices in other countries do not adopt this practice. 

You are responsible for finding out the situation in your own country.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why the phone cannot be shipped to Panama?

By Renato Sep-02/2017 16:45:11

A

Hello Renato,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

is the armor 2 amoled ? and i have to pay tax (shipped to Algeria ) ... if yes how much are tax ?

By farouk Aug-12/2017 14:42:26

A

Hello farouk,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

i have problem with my armor 2 ulefone which usual hacking when the data is on. what can i do to restore. Also, the call is hiding my idetity

By Dauda Dan,Asabe Apr-09/2018 15:46:59

A

Hello Dauda, 
Thanks for your inquiry.

Please backup your data first, then we recommend that you restore the factory settings.

Q

hi, do yo have any dual sim active phone as this standard?

By Balan Gangaä Mar-18/2018 11:15:02

A

Hello Balan,
SIM Card: dual SIM dual standby. Nano + Nano SIM Cards or 1 Nano SIM Card + 1 TF Card

Q

Will this phone with Sprint CDMA network?

By Zakhar Mar-15/2018 03:23:18

A

Hello Zakhar,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

will this work for verizon 4G LTE 700/850/1700/2100Mhz network in the usa?

By robbie Mar-10/2018 14:46:18

A

Hello robbie,
Thanks for your inquiry.

Yes, the item can work for verizon 4G LTE 700/850/1700/2100Mhz network in the USA.

Q

Does the Ulefone armor 2 work in the uk?

By Cesar Jan-19/2018 21:51:08

A

Hello Cesar,


It just can work with below Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41. 

Let me know if you need any further assistance. 


Q

Will I be able to use the phone in Costa Rica and if so....are there any specific details I would need to know ?

By Kevin Jan-13/2018 14:37:52

A

Hello Kevin,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

If your country can support the bands, you can use it in your country.


Q

Dose the Armor 2 run on AT&T USA network

By RaySmith Sep-27/2017 21:14:51

A

Hello RaySmith, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

2G: GSM B2/B3/B5/B8 CDMA 2000 BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TD-LTE B38/B39/B40/41

Q

Is it possible to insert a micro SD card?

By yuji Aug-30/2017 16:12:10

A

Hello yuji,

Yes, it supports the micro SD card.


SIM Card: dual SIM dual standby. Nano + Nano SIM Cards or 1 Nano SIM Card + 1 TF Card

Q

hi, may i ask if i work and reside in hongkong and purchase this ulefone armor 2...would you deliver this unit to the address i'll give you? and still do i have to use credit card or not in buying this unit? thanks...

By Ayn Vinson Aug-18/2017 08:07:07

A

Hello Ayn,

 

This itam can be used  and shipped to Hongkong.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.