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Customer Q&A

  • All(58)
  • Product Information(37)
  • Stock Status(1)
  • Payment
  • About Shipping(14)
  • Others(6)
Q

oh so good . im happy because im haber it

By merry Dec-18/2018 22:05:02

A


Hello merry,

   

Thank you for your support.

We will continue to work hard to provide you with more and better products.

Q

Does this tablet support the french language ?

By Mik Dec-08/2018 09:00:34

A

Hello Mik, 
Yes,it supports.

Q

Hello, the tablet have french language ? Thanks

By Mik Dec-06/2018 12:53:28

A


Hello Mik,

   


There is French, the default is English, you need to set it yourself.

Q

Does it support Widevine L1 to play Netflix in HD?

By MSandro Nov-15/2018 13:00:40

A

Hello  MSandro,


No, it does not support Widevine L1 to play Netflix in HD.


Q

You send the electricity connector of the product where I live ?

By oren Nov-13/2018 16:29:29

A

Hello Oren,


We will send an adapter with all our products according to the order's country of delivery.


Q

my first time in this site...do I beleave this site

By Harshvardhan entertainments Sep-13/2018 16:00:14

A

Hello Harshvardhan, 
You can trust our website,it is secury.

Q

hi could upgrade to 8 android and ship to Australia

By sami Sep-06/2018 16:59:11

A

Hello sami, 
The system is  Android 7.0 and can be shipped to Australia.

Q

Can you help me saving from custom charges. Can you declare lower price.

By Vinay Sahu Sep-01/2018 12:43:29

A

Hello Vinay,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Does this tablet accept SIM card? Does it have 4G network?

By James Aug-26/2018 14:47:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Have you a link to get a cover for tablet ? Is there a cover for tablet to protect ?

By Joe Aug-09/2018 17:30:05

A

Hello Joe,

For your issue, please kindly note:

You can check on the site https://www.gearbest.com/cover-tablet-_gear/ 

Q

oh so good . im happy because im haber it

By merry Dec-18/2018 22:05:02

A


Hello merry,

   

Thank you for your support.

We will continue to work hard to provide you with more and better products.

Q

Does it support Widevine L1 to play Netflix in HD?

By MSandro Nov-15/2018 13:00:40

A

Hello  MSandro,


No, it does not support Widevine L1 to play Netflix in HD.


Q

You send the electricity connector of the product where I live ?

By oren Nov-13/2018 16:29:29

A

Hello Oren,


We will send an adapter with all our products according to the order's country of delivery.


Q

hi could upgrade to 8 android and ship to Australia

By sami Sep-06/2018 16:59:11

A

Hello sami, 
The system is  Android 7.0 and can be shipped to Australia.

Q

Does this tablet accept SIM card? Does it have 4G network?

By James Aug-26/2018 14:47:47

A

Hello James, 
No ,I am sincerely sorry that it does not .

Q

Have you a link to get a cover for tablet ? Is there a cover for tablet to protect ?

By Joe Aug-09/2018 17:30:05

A

Hello Joe,

For your issue, please kindly note:

You can check on the site https://www.gearbest.com/cover-tablet-_gear/ 

Q

Does the screen have a special certification (like Gorilla Glass) or is it just plain glass?

By Max Jul-10/2018 18:18:45

A

Hello Max,


The screen is just plain glass.

Q

In the title says "Tablet PC"but this comes with windows 10? or only android7?

By Jonathan Jun-28/2018 16:12:10

A

Hello Jonathan,

No, sorry.

OS: Android 7.0 

Q

Does the OS also support multi user for family?

By Oezuguer Jun-24/2018 08:13:26

A

Hello Oezuguer,

Yes, you need to set it by yourself.

Q

hi is the tablet model hexa core

By zaki Jun-04/2018 17:44:33

A

Hello Zaki, 
It is Hexa Core.

Let me know if you need any help.

Q

Hey, any chance that this product will be available in one of the european warehouses?

By Fragender Oct-29/2017 17:02:53

A

Hello Fragender,
We are sorry we don't have this plan yet.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

my first time in this site...do I beleave this site

By Harshvardhan entertainments Sep-13/2018 16:00:14

A

Hello Harshvardhan, 
You can trust our website,it is secury.

Q

Can you help me saving from custom charges. Can you declare lower price.

By Vinay Sahu Sep-01/2018 12:43:29

A

Hello Vinay,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

How long will it take to be shipped to kolkata

By RUHUL MOLLA Nov-25/2017 06:11:16

A

Hello RUHUL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, when will my order be sent on September 26? Thank you

By Federico Oct-26/2017 18:42:43

A

Hello Federico,
We except ship this item between Oct 31 - Nov 3.

Q

Hi, may I know the shipment date of this product? I ordered it on october the 12th. Thank you in advance!

By Grégory Oct-18/2017 21:28:18

A

Hello Grégory,
We are sorry this item not in stock now, we except ship between Oct 22 - Oct 25.

Q

Hello! when it will be shiped?

By Yagodkin Oct-18/2017 18:20:25

A

Hello Yagodkin,
We except ship between Oct 22 - Oct 25.

Q

Hi Can you set exportvalue to $30 on shippingpapers? Best regards

By RagnarsGarage Oct-13/2017 00:26:56

A

Hello RagnarsGarage, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

What it means order Packed

By Moshe Oct-12/2017 16:27:08

A

Hello Moshe,
It means it ready for shipping.

Q

When the tablets ordered delivery option prioriyty line will be shipped goods ordered on 21st September I am waiting for a quick reply

By radek Oct-12/2017 11:17:27

A

Hello radek,
We are sorry this item not in stock now, we except ship this item between Oct 16 - Oct 19.

Q

When will the tablet be shipped?

By Lee Oct-06/2017 14:19:02

A

Hello Lee,
We except ship between Oct 11 - Oct 14.

Q

Does this tablet support the french language ?

By Mik Dec-08/2018 09:00:34

A

Hello Mik, 
Yes,it supports.

Q

Hello, the tablet have french language ? Thanks

By Mik Dec-06/2018 12:53:28

A


Hello Mik,

   


There is French, the default is English, you need to set it yourself.

Q

can u declare the price lower for my country custom , beacuse they are a beast and they charge like 40 bucks lol?

By danielpiro Mar-20/2018 04:10:07

A

Dear danielpiro,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Where is the G-W-4 warehouse located?

By George Mar-19/2018 12:55:52

A

Hello George, 
The G-W-4 warehouse is located in Poland .

Q

what warranty does the tablet have

By neil Nov-26/2017 10:36:36

A

Hello neil
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, well, I would like to make a complete review of this tablet on my Youtube Channel. You would have a little publicity of your page, products, etc. What do you think?

By Fabian Salinas Nov-09/2017 19:57:11

A

Hello Fabian,

Please kindly contact our Youtube team via email here:  youtube@gearbest.com.