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Customer Questions & Answers

  • All(18)
  • Product Information(17)
  • Stock Status
  • Payment
  • About Shipping
  • Others(1)
Q

Comprei e já recebi, mas o a versão do Android não suporta o app Netlifx. Como faço para atualizar a versão do android?

By Dyego Jun-03/2018 02:40:22

A

Yes,  the Android version currently shipping only has version 5.1, which  cannot be upgraded, because the British CPU cannot debug a higher  version of the Android system;

Q

are both android and windows arepre installed when arriving

By asiri May-21/2018 13:22:55

A

Hello Asiri,
Yes.
System: Android 5.1,Windows 10 

Q

Hi, is this device come with windows 10 home or widnows 10 pro??? Thanks.

By Ratko Mar-13/2018 18:20:30

A

Hello Ratko,


It is Windows 10. 


Let me know if you need any further assistance. 


Q

with what voltage it works this Mini PC 110v or 220v? my question is because I live in the city of mexico

By Carlos A. Camarillo C. Mar-07/2018 02:02:28

A

Hello Carlos,


The power supply for the shipment is applicable to the 110-240V mains voltage, which means that your local voltage can be used as long as it is within this range.

Q

the mini pc object arrived all right, I would just like a tip as windows 10 has little space in making updates has occupied all the memory full memory I can not download anything anymore.I tried to do the cleaning temporary files but nothing I can do to recover some jig. reinstall everything from scratch windows 10. Benny

By Benny Feb-25/2018 00:08:18

A

Hello Benny
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, I purchased one, it worked for 2 Weeks, now while plunging power, there is no display. LED indication is as follows Approximately 12 seconds BLUE and next 4 seconds RED, this keep on repeating. I tried to reset the device still no luck ( I bit confused about the reset steps mentioned in FAQ, it says pull out the cable & press reset button & restart, means remove the cable and press reset button ??. It is bit confusing.) . Please advice me in this!!

By Arun Feb-13/2018 02:42:20

A

Hello Arun
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Support for Portuguese ( Brazil ) language?

By Anderson Feb-04/2018 00:40:24

A

Hello Anderson,


Language: English,Germany,Italian,Simplified Chinese,Spanish . 


Let me know if you need any further assistance. 


Q

Hello. Can you check on Windows OS in some web browser functionality this web-site www.o2tv.cz, please? There is free TV channel. Is it work smooth and correctly? Thank you very much. I think about buying this TV box very intense. Best regards. Your frequent customer

By David Feb-02/2018 20:56:51

A

Hello David,
Yes.

System: Android 5.1,Windows 10 

Q

Hello! 2 more questions: 1. Alfawise has the Portuguese language; 2. Do you deliver to Japan? Thank you!

By Sergio Nov-29/2017 23:49:47

A

Hello Sergio, 
Language: English,Germany,Italian,Simplified Chinese,Spanish 

It doesn't have the Portuguese.

We can ship it to Japan.

Let me know if you need any help.

Q

Hi, support windows 7 ?

By Aleks Nov-25/2017 20:41:32

A

Hello Aleks,

Sorry it just can support Windows 10 and Android 5.1. 


Let me know if you need any further assistance. 


Q

Comprei e já recebi, mas o a versão do Android não suporta o app Netlifx. Como faço para atualizar a versão do android?

By Dyego Jun-03/2018 02:40:22

A

Yes,  the Android version currently shipping only has version 5.1, which  cannot be upgraded, because the British CPU cannot debug a higher  version of the Android system;

Q

are both android and windows arepre installed when arriving

By asiri May-21/2018 13:22:55

A

Hello Asiri,
Yes.
System: Android 5.1,Windows 10 

Q

Hi, is this device come with windows 10 home or widnows 10 pro??? Thanks.

By Ratko Mar-13/2018 18:20:30

A

Hello Ratko,


It is Windows 10. 


Let me know if you need any further assistance. 


Q

with what voltage it works this Mini PC 110v or 220v? my question is because I live in the city of mexico

By Carlos A. Camarillo C. Mar-07/2018 02:02:28

A

Hello Carlos,


The power supply for the shipment is applicable to the 110-240V mains voltage, which means that your local voltage can be used as long as it is within this range.

Q

Hi, I purchased one, it worked for 2 Weeks, now while plunging power, there is no display. LED indication is as follows Approximately 12 seconds BLUE and next 4 seconds RED, this keep on repeating. I tried to reset the device still no luck ( I bit confused about the reset steps mentioned in FAQ, it says pull out the cable & press reset button & restart, means remove the cable and press reset button ??. It is bit confusing.) . Please advice me in this!!

By Arun Feb-13/2018 02:42:20

A

Hello Arun
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Support for Portuguese ( Brazil ) language?

By Anderson Feb-04/2018 00:40:24

A

Hello Anderson,


Language: English,Germany,Italian,Simplified Chinese,Spanish . 


Let me know if you need any further assistance. 


Q

Hello. Can you check on Windows OS in some web browser functionality this web-site www.o2tv.cz, please? There is free TV channel. Is it work smooth and correctly? Thank you very much. I think about buying this TV box very intense. Best regards. Your frequent customer

By David Feb-02/2018 20:56:51

A

Hello David,
Yes.

System: Android 5.1,Windows 10 

Q

Hello! 2 more questions: 1. Alfawise has the Portuguese language; 2. Do you deliver to Japan? Thank you!

By Sergio Nov-29/2017 23:49:47

A

Hello Sergio, 
Language: English,Germany,Italian,Simplified Chinese,Spanish 

It doesn't have the Portuguese.

We can ship it to Japan.

Let me know if you need any help.

Q

Hi, support windows 7 ?

By Aleks Nov-25/2017 20:41:32

A

Hello Aleks,

Sorry it just can support Windows 10 and Android 5.1. 


Let me know if you need any further assistance. 


Q

Is it possible reinstall windows 10? My language is not avaliable(Brazilian Portuguese)

By Rogério Dória Nov-21/2017 20:30:35

A

Hello Rogério,


Yes, it can support Windows 10 Android 5.1. 

Language: English,Germany,Italian,Simplified Chinese,Spanish 

Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

the mini pc object arrived all right, I would just like a tip as windows 10 has little space in making updates has occupied all the memory full memory I can not download anything anymore.I tried to do the cleaning temporary files but nothing I can do to recover some jig. reinstall everything from scratch windows 10. Benny

By Benny Feb-25/2018 00:08:18

A

Hello Benny
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.