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Customer Q&A

  • All(20)
  • Product Information(17)
  • Stock Status
  • Payment(1)
  • About Shipping(2)
  • Others
Q

it's original product

By vinayak Jun-17/2018 21:10:14

A

Hello Vinayak,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

On full charge does the red led light changes to other colour?

By jayesh Jun-06/2018 13:49:01

A

Hello Jayesh,

Yes.

It will remind you.
Charging Time.: 2H 

Q

is possible to change the language of the Earbuds? Tkank's

By CARLO Jun-05/2018 12:52:57

A

Hello CARLO,

No, sorry.

Q

Does it have any warranty and what is the return policy if the product received is not functioning well/ damaged?

By Rahul May-20/2018 16:58:09

A

Hello Rahul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

how many days it will take to reach chennai(India)

By aadhavan May-12/2018 18:38:17

A

Hello Aadhavan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does it have APTX?

By Kirill May-04/2018 09:37:41

A

Hello Kirill,

No, sorry.

Q

What is the SKU number

By brusselmans charley Apr-20/2018 10:45:53

A

Hello Brusselmans,
Thanks for your inquiry.

The SKU number of the item is 222499901.

Q

Is it compatible with Xiaomi Amazfit Pace? ( https://www.gearbest.com/smart-watches/pp_605468.html?wid=21 )

By Bordin Mar-11/2018 07:56:27

A

Hello Bordin, 
Please kindly note that this item is compatible with the system which supports V4.1 Bluetooth version .

Q

Hey! I`ll pay $26.99 if U`ll write the price of this item about $20.on the parcell. Ok?

By Max Feb-26/2018 22:02:08

A

Hello Max,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

Do they work with Xiaomi Mi A1 phone?

By Mario Feb-21/2018 14:07:39

A

Hello Mario, 
It is compatible with the system which supports V4.1 Bluetooth version,please confirm your item's bluetooth version.

Let me know if you need any help.

Q

it's original product

By vinayak Jun-17/2018 21:10:14

A

Hello Vinayak,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

On full charge does the red led light changes to other colour?

By jayesh Jun-06/2018 13:49:01

A

Hello Jayesh,

Yes.

It will remind you.
Charging Time.: 2H 

Q

is possible to change the language of the Earbuds? Tkank's

By CARLO Jun-05/2018 12:52:57

A

Hello CARLO,

No, sorry.

Q

Does it have any warranty and what is the return policy if the product received is not functioning well/ damaged?

By Rahul May-20/2018 16:58:09

A

Hello Rahul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it have APTX?

By Kirill May-04/2018 09:37:41

A

Hello Kirill,

No, sorry.

Q

What is the SKU number

By brusselmans charley Apr-20/2018 10:45:53

A

Hello Brusselmans,
Thanks for your inquiry.

The SKU number of the item is 222499901.

Q

Is it compatible with Xiaomi Amazfit Pace? ( https://www.gearbest.com/smart-watches/pp_605468.html?wid=21 )

By Bordin Mar-11/2018 07:56:27

A

Hello Bordin, 
Please kindly note that this item is compatible with the system which supports V4.1 Bluetooth version .

Q

Do they work with Xiaomi Mi A1 phone?

By Mario Feb-21/2018 14:07:39

A

Hello Mario, 
It is compatible with the system which supports V4.1 Bluetooth version,please confirm your item's bluetooth version.

Let me know if you need any help.

Q

In the pics I can see a storage bag for the earbuds so ¿It's incluided?

By Rey Dec-20/2017 15:41:20

A

Hello Rey, 
This item contains : 1 x Xiaomi Earbuds - Mini Version, 5 x Pair of Ear Tips, 1 x Charge Cable, 1 x Chinese User Manual, 1 x Storage Bag .

Q

HI, Works with Xiaomi Amazfit smartwatch? Thank´s

By André Oct-27/2017 11:20:58

A

Hello André,


It's compatible with the system which supports V4.1 Bluetooth version

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hey! I`ll pay $26.99 if U`ll write the price of this item about $20.on the parcell. Ok?

By Max Feb-26/2018 22:02:08

A

Hello Max,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

how many days it will take to reach chennai(India)

By aadhavan May-12/2018 18:38:17

A

Hello Aadhavan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am excited to buy this product and which has to be delivered to India, so wanted to know if I place the order now @ (Price $28.99) + Registered Air Mail ( $2.60 ) do I have to pay anything else like any tax and customs ? Please answer ASAP because don't want to loose the offer period, just 17 Hr left as of now. Regards / Jay

By Jay Sep-23/2017 22:22:11

A

Hello Jay,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!