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Customer Questions & Answers

  • All(24)
  • Product Information(21)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Can I connect more than 1 camera on the same wifi network and see all cameras on the application ?

By John Feb-18/2019 12:23:53

A

Hello John, 
Thanks for your inquiry.

Yes you can connect more than 1 camera on the same wifi network and see all cameras on the application.

Q

what mobile app I need to connect and view any time? thanks.

By sam Jan-07/2019 15:52:35

A

Hello Sam,


Please note that you can download the app "Mi Home" from the Apple Store or Google Play.

Let me know if you need any further assistance. 


Q

Hi! Can I update firmware and still works in romania?

By von Oct-08/2018 15:46:00

A

Hello von,

For your issue, please kindly note:

Yes,it can.

Q

What is the custom duty that I have to pay if I purchase it to India?

By Abhijit Das Oct-01/2018 12:50:29

A

Hello Abhijit, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

do you send a EU plug with the product?

By Brad Sep-22/2018 23:05:38

A

Hello Brad,

No ,I am sincerely sorry that it does not .

This item just contains : 1 x Camera, 1 x Cable .


Q

Is it a Chinese ou or a global version ? Must I sign as chinesse region or it is possible to use Europe region? I mean in app. Thanks

By Igor Sep-11/2018 13:06:11

A

Hello Igor, 
It is a Chinese version.

Q

Does this work with any Micro SD card?

By Bruno Sep-05/2018 21:03:29

A

Hello Bruno, 
Playback at any time, in addition to real-time viewing, it can insert a Micro SD memory card to store video for look at any time.

Q

does it work in India or support English language

By deepak Aug-29/2018 11:40:07

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

Is it possible to connect and manage the camera form XIAOMI mi home gateway and to handle it like other devices (sensors)? For example to start recording when motion is detected by other Mi/Aqara sensors. Is it possible to access the camera from an openhab2 installation?

By Krzysiek Aug-16/2018 10:29:50

A

Hello Krzysiek, 
Sorry, it isn't possible.

Let me know if you need any help.

Q

Is this product can use a computer (Windows or Linux) like a Camera IP ? and so, what is the protocol tu use ? (ONVIF/RSTP/HTTP...) Thank you

By Thierry3506 Jul-25/2018 20:46:00

A

Hello Thierry3506,


Sorry,it can not.



Q

Can I connect more than 1 camera on the same wifi network and see all cameras on the application ?

By John Feb-18/2019 12:23:53

A

Hello John, 
Thanks for your inquiry.

Yes you can connect more than 1 camera on the same wifi network and see all cameras on the application.

Q

what mobile app I need to connect and view any time? thanks.

By sam Jan-07/2019 15:52:35

A

Hello Sam,


Please note that you can download the app "Mi Home" from the Apple Store or Google Play.

Let me know if you need any further assistance. 


Q

Hi! Can I update firmware and still works in romania?

By von Oct-08/2018 15:46:00

A

Hello von,

For your issue, please kindly note:

Yes,it can.

Q

do you send a EU plug with the product?

By Brad Sep-22/2018 23:05:38

A

Hello Brad,

No ,I am sincerely sorry that it does not .

This item just contains : 1 x Camera, 1 x Cable .


Q

Is it a Chinese ou or a global version ? Must I sign as chinesse region or it is possible to use Europe region? I mean in app. Thanks

By Igor Sep-11/2018 13:06:11

A

Hello Igor, 
It is a Chinese version.

Q

Does this work with any Micro SD card?

By Bruno Sep-05/2018 21:03:29

A

Hello Bruno, 
Playback at any time, in addition to real-time viewing, it can insert a Micro SD memory card to store video for look at any time.

Q

does it work in India or support English language

By deepak Aug-29/2018 11:40:07

A

Hello Nan,

For your issue, please kindly note:

Yes,it can.


Q

Is it possible to connect and manage the camera form XIAOMI mi home gateway and to handle it like other devices (sensors)? For example to start recording when motion is detected by other Mi/Aqara sensors. Is it possible to access the camera from an openhab2 installation?

By Krzysiek Aug-16/2018 10:29:50

A

Hello Krzysiek, 
Sorry, it isn't possible.

Let me know if you need any help.

Q

Is this product can use a computer (Windows or Linux) like a Camera IP ? and so, what is the protocol tu use ? (ONVIF/RSTP/HTTP...) Thank you

By Thierry3506 Jul-25/2018 20:46:00

A

Hello Thierry3506,


Sorry,it can not.



Q

This product work in Japan?

By 中村 ジェフェルソン Jul-18/2018 05:37:54

A

Hello 中村,

I apologize for my late response.

It may work in Japan.Hope you may understand us.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Good Morning, I would like to know product information because it takes time to arrive thank you

By Catarino Apr-17/2018 10:07:26

A

Hello Catarino,

Thanks for your inquiry.

Please kindly click here https://www.gearbest.com/m-goods-sn-222612901.htm to check the description of the item.

Q

Does it shipped to Srilanka via registered mail? If so what will be the postage?

By Devapriya Mar-20/2018 09:18:43

A

Hello Devapriya,


If this shipping method is available when you make this order, it means you can choose it.


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

What is the custom duty that I have to pay if I purchase it to India?

By Abhijit Das Oct-01/2018 12:50:29

A

Hello Abhijit, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html