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Customer Questions & Answers

  • All(59)
  • Product Information(52)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(1)
Q

hello there, can you tell me when you will get more stock from the xiaomi dafang? thank you

By Paulo Veloso May-14/2018 09:45:48

A

Hello Paulo,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

I would like to order this item in Greece. Will I have to pay taxes?

By Michael Alamanos Apr-28/2018 09:29:38

A

Hello Michael,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I have ordered the camera from the China warehouse to France : will it comes with European plug or not ? Thank you

By Arno Apr-22/2018 23:32:53

A

Hello Arno,


Yes, there are European plugs.


Q

Does this work in Mexico?

By Roshi Apr-19/2018 16:51:57

A

Hello Roshi, 
Thanks for your inquiry.

Yes, it can work in Mexico.

Q

Dose it have sound detection or only motion detection?

By Pedro Felgueiras Apr-19/2018 00:07:56

A

Hello Pedro,

There is only motion detection. 

Q

Hello. Can we connect it with 2 or more smartphones at the same time? Thank you

By Nikolay Apr-15/2018 17:22:27

A

Hello Nikolay,

Yes,you can onnect it with 2 or more smartphones at the same time.Thank you.


Q

What is the usb port are the back used for ?

By Spyros Apr-10/2018 23:18:49

A

Hello Spyros,


Common USB interface


Q

Is this work in USA

By Srinivas Tamada Apr-06/2018 14:31:26

A

Hello Srinivas,
Thanks for your inquiry.

Yes, the item can work in USA.

Q

I will be purchasing the product from China and getting it shipped to the UK. How can I guarantee that I will get the right (UK) plug? Is the plug selection based on the where I am purchasing from or where I am shipping the product to?

By Raf Apr-05/2018 09:39:27

A

Hello Raf,
The plug selection is based on the where the product ship to.

Q

Does she have cloud store?

By Sid Apr-04/2018 17:23:01

A

Hello Sid,


The camera is stored in the cell phone.

Q

I have ordered the camera from the China warehouse to France : will it comes with European plug or not ? Thank you

By Arno Apr-22/2018 23:32:53

A

Hello Arno,


Yes, there are European plugs.


Q

Does this work in Mexico?

By Roshi Apr-19/2018 16:51:57

A

Hello Roshi, 
Thanks for your inquiry.

Yes, it can work in Mexico.

Q

Dose it have sound detection or only motion detection?

By Pedro Felgueiras Apr-19/2018 00:07:56

A

Hello Pedro,

There is only motion detection. 

Q

Hello. Can we connect it with 2 or more smartphones at the same time? Thank you

By Nikolay Apr-15/2018 17:22:27

A

Hello Nikolay,

Yes,you can onnect it with 2 or more smartphones at the same time.Thank you.


Q

What is the usb port are the back used for ?

By Spyros Apr-10/2018 23:18:49

A

Hello Spyros,


Common USB interface


Q

Is this work in USA

By Srinivas Tamada Apr-06/2018 14:31:26

A

Hello Srinivas,
Thanks for your inquiry.

Yes, the item can work in USA.

Q

I will be purchasing the product from China and getting it shipped to the UK. How can I guarantee that I will get the right (UK) plug? Is the plug selection based on the where I am purchasing from or where I am shipping the product to?

By Raf Apr-05/2018 09:39:27

A

Hello Raf,
The plug selection is based on the where the product ship to.

Q

Does she have cloud store?

By Sid Apr-04/2018 17:23:01

A

Hello Sid,


The camera is stored in the cell phone.

Q

Hi, Is it SD card or microSD card for the camera?

By Nir Mar-21/2018 10:15:42

A

Hello Nir,

It uses SD card.

Thank you for your inquiry.

Q

Hello, If buying from EU warehouse and sending over to UK, will UK adaptor going to be included. Thanks

By Tom Feb-15/2018 19:29:06

A

Hello Tom,


Yes.we will send UK plug to you.

Q

hello there, can you tell me when you will get more stock from the xiaomi dafang? thank you

By Paulo Veloso May-14/2018 09:45:48

A

Hello Paulo,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

If I purchase it today, when I can I expect to receive it? thanks.

By ken Feb-06/2018 17:33:03

A

Hello ken,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi Can you ship to france. What is name of software app store ? Herve

By herve Oct-25/2017 12:51:24

A

Hello herve,


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Where do you send this product from? Do you have an EU warehouse maybe? ( I want to avoid having to pay customs, since the product is over 22eur.)

By Amy Oct-07/2017 13:16:07

A

Hello Amy,


We will ship from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good morning. A question. What is the difference between the various shipments to Italy scheduled? Will I pay customs with Belgium registered? and with Azerbaijan Registered? With this shipment how do I need to write my address (Please provide English address)? Thank you

By Syl Oct-06/2017 09:47:38

A

Hello Syl,

The shipping time is different.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

You can write your address in IT.

Q

Hello, How much time it will spend to have it in France ?

By Sebcooper Sep-09/2017 20:28:10

A

Hello Sebcooper,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I would like to order this item in Greece. Will I have to pay taxes?

By Michael Alamanos Apr-28/2018 09:29:38

A

Hello Michael,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html