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Customer Q&A

  • All(20)
  • Product Information(18)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others
Q

does this have a fan? And can you purchase an extended warranty?

By amy Feb-22/2019 15:10:57

A

Hello Amy

This item has fan .

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Which version of windows does it have pre-installed?

By Sotiris Paraskevopoulos Jan-07/2019 15:22:49

A

Hello Sotiris,


System: Windows 10 

Q

Does it support auto boot up when plugged to power?

By Tom Jul-17/2018 21:51:50

A

Hello Tom,
Thanks for your inquiry.

The item has the automatic Power-ON function.

However, you need to flash the BIO.

Q

Hello to you Is it possible to disable the 5G WiFi transmission Sincerely OR

By OR Jun-14/2018 15:35:46

A

Hello OR,

We are sorry that you can not disable the 5G WiFi transmission.

Q

Can provide instructions to upgrade msata or sdd and run windows 10 from it? Could main 32G can be upgraded?

By Francisco May-29/2018 15:35:09

A

Hello Francisco,

You can swap msata hard disk or M.2 sdd.

A universal DIY PC can be used to format and partition the hard disk and install the WINDOWS 10 system. Turn on F7 to select start mode. After installing the version of WINDOWS 10 Home, the system is automatically activated after connecting to the Internet

32G can be upgraded.


Q

Does it support ssd?

By Chris May-24/2018 04:47:04

A

Hello Chris,

It supports mSata and Sata's SSD.

Q

If my power is 220 and UK plug discontinued I need to choose EU plug right?

By Trajan Apr-30/2018 05:47:38

A

Hello Trajan,

Yes, you can choose EU plug.

Q

It is stated that it runs on wifi 5.0G but the spec does not stated 802.11 ac chip. can it run on wif 5.0G? Thanks.

By Thai Mar-17/2018 09:05:06

A

Hello Thai,

Yes.

It supports dual band WiFi of 2.4G and 5G as well as Bluetooth 4.0 connectivity.

Q

Hello, is the Croatian language available on WIN 10? Which means: Warehouse Options: G-W-5 Do you have a warehouse in the EU?

By Milan Feb-22/2018 07:59:37

A

Hello Milan,

Language: English,Simplified Chinese. 

 G-W-5 is the warehouse in Czech Republic.

Let me know if you need any further assistance. 


Q

Hi, Is Polish language available on WIN 10 ?

By D4r3k Feb-04/2018 15:14:13

A

Hello D4r3k,
Thanks for your inquiry.

Sorry, the item does not support Polish language.

Q

does this have a fan? And can you purchase an extended warranty?

By amy Feb-22/2019 15:10:57

A

Hello Amy

This item has fan .

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Which version of windows does it have pre-installed?

By Sotiris Paraskevopoulos Jan-07/2019 15:22:49

A

Hello Sotiris,


System: Windows 10 

Q

Does it support auto boot up when plugged to power?

By Tom Jul-17/2018 21:51:50

A

Hello Tom,
Thanks for your inquiry.

The item has the automatic Power-ON function.

However, you need to flash the BIO.

Q

Hello to you Is it possible to disable the 5G WiFi transmission Sincerely OR

By OR Jun-14/2018 15:35:46

A

Hello OR,

We are sorry that you can not disable the 5G WiFi transmission.

Q

Can provide instructions to upgrade msata or sdd and run windows 10 from it? Could main 32G can be upgraded?

By Francisco May-29/2018 15:35:09

A

Hello Francisco,

You can swap msata hard disk or M.2 sdd.

A universal DIY PC can be used to format and partition the hard disk and install the WINDOWS 10 system. Turn on F7 to select start mode. After installing the version of WINDOWS 10 Home, the system is automatically activated after connecting to the Internet

32G can be upgraded.


Q

Does it support ssd?

By Chris May-24/2018 04:47:04

A

Hello Chris,

It supports mSata and Sata's SSD.

Q

If my power is 220 and UK plug discontinued I need to choose EU plug right?

By Trajan Apr-30/2018 05:47:38

A

Hello Trajan,

Yes, you can choose EU plug.

Q

It is stated that it runs on wifi 5.0G but the spec does not stated 802.11 ac chip. can it run on wif 5.0G? Thanks.

By Thai Mar-17/2018 09:05:06

A

Hello Thai,

Yes.

It supports dual band WiFi of 2.4G and 5G as well as Bluetooth 4.0 connectivity.

Q

Hello, is the Croatian language available on WIN 10? Which means: Warehouse Options: G-W-5 Do you have a warehouse in the EU?

By Milan Feb-22/2018 07:59:37

A

Hello Milan,

Language: English,Simplified Chinese. 

 G-W-5 is the warehouse in Czech Republic.

Let me know if you need any further assistance. 


Q

Hi, Is Polish language available on WIN 10 ?

By D4r3k Feb-04/2018 15:14:13

A

Hello D4r3k,
Thanks for your inquiry.

Sorry, the item does not support Polish language.

Q

Hi. Will you be re-stocking this product for the UK market?

By Rob Sep-27/2017 17:44:24

A

Hello Rob,
We are sorry this item is out of stock.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello GB team! I would like to ask how much could i be charged by taxes by ordering a product of this price? I pay the shipping to you but is it possible that i get extra charged from my country's extra taxes? Thank you always for the support :)

By Kafasis Lampros Sep-04/2017 11:05:47

A

Hello Kafasis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!