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Customer Q&A

  • All(40)
  • Product Information(27)
  • Stock Status(5)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

is K3 compatible with QI wireless charger?

By Rekja Oct-13/2018 08:52:58

A

Hello Rekja,


Please note that the K3 does not have a wireless charging function.

Let me know if you need any further assistance. 


Q

Does this phone use 2x nano SIM card or 1 micro + 1 nano SIM card?

By Mikko Jun-15/2018 14:56:20

A

Hello Mikko, 
This item supports  1 Micro SIM Card + 1 Nano SIM Card or 1 Micro SIM Card .

Q

Hello, the phone can connect with NFC? (ex. NFC ring?)

By Handra Arpad Jun-07/2018 06:20:51

A

Hello Handra,

No, sorry.

Q

What are the Oukitel K3 dimensions? Thickness especially?

By Damyan Atanasov May-09/2018 11:28:59

A

Hello Damyan,
Product size: 15.50 x 7.70 x 1.03 cm / 6.1 x 3.03 x 0.41 inches 

Q

Does it contain Hungarian languange?

By Suba Dec-24/2017 08:28:17

A

Hello Suba,
Thanks for your inquiry.

Yes, the item has Hungarian language.

Q

Do you know the B20 frequency band?

By Tom Nov-30/2017 19:07:51

A

Hello Tom,
Yes, the item can support B20.

Please rest assured.

Q

Hello, before making the payment I would like to know if the cell phone is available

By Emmanuel Hernandez Nov-22/2017 23:16:37

A

Hello Emmanuel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is battery removable?

By patrick367t Nov-12/2017 21:27:33

A

Hello patrick367t,

Battery Type: Lithium-ion Polymer Battery,Non-removable. 

Let me know if you need any further assistance. 


Q

This device comes with a film and a

By maxsuel muniz amaral Nov-07/2017 07:40:52

A

Hello maxsuel,


It including below items :

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
OTG Cable: 1 
English Manual : 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Good night, I urgently need two mobile phones, and this is a great model that I would like to buy, however I would like to know if it is available before doing so to avoid delays. Regards, Ludgro Luna.

By Ludgero Sousa Luna Nov-05/2017 01:29:39

A

Dear Ludgero,


We are unable to send the item now as the item is back-ordered.

We expect to ship it between Nov 15 - Nov 22.

Q

is K3 compatible with QI wireless charger?

By Rekja Oct-13/2018 08:52:58

A

Hello Rekja,


Please note that the K3 does not have a wireless charging function.

Let me know if you need any further assistance. 


Q

Does this phone use 2x nano SIM card or 1 micro + 1 nano SIM card?

By Mikko Jun-15/2018 14:56:20

A

Hello Mikko, 
This item supports  1 Micro SIM Card + 1 Nano SIM Card or 1 Micro SIM Card .

Q

Hello, the phone can connect with NFC? (ex. NFC ring?)

By Handra Arpad Jun-07/2018 06:20:51

A

Hello Handra,

No, sorry.

Q

What are the Oukitel K3 dimensions? Thickness especially?

By Damyan Atanasov May-09/2018 11:28:59

A

Hello Damyan,
Product size: 15.50 x 7.70 x 1.03 cm / 6.1 x 3.03 x 0.41 inches 

Q

Does it contain Hungarian languange?

By Suba Dec-24/2017 08:28:17

A

Hello Suba,
Thanks for your inquiry.

Yes, the item has Hungarian language.

Q

Do you know the B20 frequency band?

By Tom Nov-30/2017 19:07:51

A

Hello Tom,
Yes, the item can support B20.

Please rest assured.

Q

Is battery removable?

By patrick367t Nov-12/2017 21:27:33

A

Hello patrick367t,

Battery Type: Lithium-ion Polymer Battery,Non-removable. 

Let me know if you need any further assistance. 


Q

This device comes with a film and a

By maxsuel muniz amaral Nov-07/2017 07:40:52

A

Hello maxsuel,


It including below items :

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
OTG Cable: 1 
English Manual : 1 
SIM Needle: 1. 


Let me know if you need any further assistance. 


Q

Is this smartphone GMS certified? I've seen on the official list by Google that some Oukitel phones are but I would like to be sure for this one...

By Joko Oct-29/2017 23:09:12

A

Hello Joko, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA 900/2100MHz
FDD-LTE 800/900/1800/2100/2600MHz

Q

Is this smartphone GMS certified? I've seen on the official list by Google that some Oukitel phones are but I would like to be sure for this one...

By Joko Oct-29/2017 23:09:11

A

Hello Joko, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA 900/2100MHz
FDD-LTE 800/900/1800/2100/2600MHz

Q

Hello, before making the payment I would like to know if the cell phone is available

By Emmanuel Hernandez Nov-22/2017 23:16:37

A

Hello Emmanuel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Good night, I urgently need two mobile phones, and this is a great model that I would like to buy, however I would like to know if it is available before doing so to avoid delays. Regards, Ludgro Luna.

By Ludgero Sousa Luna Nov-05/2017 01:29:39

A

Dear Ludgero,


We are unable to send the item now as the item is back-ordered.

We expect to ship it between Nov 15 - Nov 22.

Q

Good night, I urgently need two mobile phones, and this is a great model that I would like to buy, however I would like to know if it is available before doing so to avoid delays. Regards, Ludgro Luna.

By Ludgero Luna Nov-05/2017 00:40:56

A

Dear Ludgero,


Thank you for your inquiry.

We are unable to send the item now as the item is back-ordered.

We expect to ship it  between Nov 15 - Nov 22.

Q

i want buy oukitel k3 ready stok or not ? when shipping to malaysia ?

By mdhafiz Oct-16/2017 16:04:43

A

Hello mdhafiz,


This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, how much time, please, the processing procedure usually takes? Thank you.

By Jacob Kay Sep-26/2017 13:09:53

A

Hello Jacob,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long it will take to deliver in UAE?

By D.S.Raj Oct-16/2017 16:06:59

A

Hello D.S.Raj,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, how much time the processing procedure from the HK warehouse usually takes? Thank you.

By Jacob Kay Sep-26/2017 13:08:00

A

Hello Jacob,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, how much time, please, the processing procedure usually takes? Thank you.

By Jacob Kay Sep-26/2017 13:03:26

A

Hello Jacob,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

When are you gonna start shipping orders in Greece?

By Fanis Sep-25/2017 16:03:01

A

Hello Fanis,
We except ship this item between Sep 28 - Oct 10.

Q

Why this phone has not sent to EL SALVADOR?

By Kevin Vladimir Orellana Rodriguez Sep-17/2017 17:51:16

A

Hello Kevin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you declare a lower price than the real? Thank you

By ROSARIO FERREIRO Aug-29/2017 14:04:58

A

Hello ROSARIO, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Can you declare a lower price than the real? Thank you

By ROSARIO FERREIRO Aug-29/2017 13:55:24

A

Hello ROSARIO, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

blue ?? :( :/

By mihaelmicky Aug-28/2017 19:28:58

A

Hello mihaelmicky,

It is in Black.