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Customer Questions & Answers

  • All(30)
  • Product Information(24)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others(4)
Q

does it have a global firmware

By arnold May-17/2018 11:32:56

A

Hello Arnold,

Yes, it has a global firmware.

Q

how much tax I'll have to pay on that? Sending to Ireland

By Radek May-08/2018 09:19:50

A

Hello Radek,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does it have greek language?

By vicky Apr-16/2018 15:05:08

A

Hello Vicky,

Yes,it is with Greek for the item.Hope you may understand us.


Q

what is the delivery time to France ?

By crousnillon Apr-07/2018 10:31:02

A

Hello crousnillon,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the P9 Lite available in Philippines ?

By crousnillon Apr-07/2018 08:22:49

A

Hello crousnillon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA 900/1900/2100MHz
FDD-LTE 800/900/1800/2100/2600MHz

Q

do you guys deliver to south africa and how much is the shipment?

By THOKOZANE Mar-13/2018 08:47:44

A

Hello THOKOZANE,


We can ship it to South Africa.


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello, Can I choose the language German?

By MiLLHouSe Feb-11/2018 17:15:14

A

Hello MiLLHouSe,
Thanks for your inquiry.

Sorry, it does not support German.

Q

how mutch time normally i have to wait to receive the product ?

By Tha Jan-31/2018 15:51:30

A

Hello Tha,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

supports hungarian_?

By Zoltan Gyurka Jan-20/2018 19:43:01

A

Hello Zoltan,

Yes, you can use,this phone system support Hungarian language, but there is no Hungarian language in the user manual.

Q

Is there hungarian menu/language

By Zoltan Gyurka Jan-20/2018 17:24:11

A

Hello Zoltan,
Thanks for your inquiry.

Yes, this phone supports Hungarian language, but there is no Hungarian language in the user manual.

Q

does it have a global firmware

By arnold May-17/2018 11:32:56

A

Hello Arnold,

Yes, it has a global firmware.

Q

does it have greek language?

By vicky Apr-16/2018 15:05:08

A

Hello Vicky,

Yes,it is with Greek for the item.Hope you may understand us.


Q

Is the P9 Lite available in Philippines ?

By crousnillon Apr-07/2018 08:22:49

A

Hello crousnillon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA 900/1900/2100MHz
FDD-LTE 800/900/1800/2100/2600MHz

Q

Hello, Can I choose the language German?

By MiLLHouSe Feb-11/2018 17:15:14

A

Hello MiLLHouSe,
Thanks for your inquiry.

Sorry, it does not support German.

Q

how mutch time normally i have to wait to receive the product ?

By Tha Jan-31/2018 15:51:30

A

Hello Tha,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

supports hungarian_?

By Zoltan Gyurka Jan-20/2018 19:43:01

A

Hello Zoltan,

Yes, you can use,this phone system support Hungarian language, but there is no Hungarian language in the user manual.

Q

Is there hungarian menu/language

By Zoltan Gyurka Jan-20/2018 17:24:11

A

Hello Zoltan,
Thanks for your inquiry.

Yes, this phone supports Hungarian language, but there is no Hungarian language in the user manual.

Q

model vns - L31 should have support for NFC !!! Why nue model does not support?

By Александр Jan-13/2018 19:57:03

A

Hello Александр,


It does not support NFC.


Q

how can I get this p9 lite here at south Africa?

By Sive Nov-24/2017 00:20:38

A

Hello Sive,


It can work with below Network type: FDD-LTE,GSM,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B8 900MHz 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz. 


Let me know if you need any further assistance. 


Q

Does it support Arabic Language?

By Adel Nov-10/2017 15:29:57

A

Hello Adel,

It just can support English Ruassia Franch Italy German Spanish and Portugal. 
Let me know if you need any further assistance.      



Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

how much tax I'll have to pay on that? Sending to Ireland

By Radek May-08/2018 09:19:50

A

Hello Radek,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

what is the delivery time to France ?

By crousnillon Apr-07/2018 10:31:02

A

Hello crousnillon,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

do you guys deliver to south africa and how much is the shipment?

By THOKOZANE Mar-13/2018 08:47:44

A

Hello THOKOZANE,


We can ship it to South Africa.


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello again, can you please tell me if multilanguage means that it support greek. Can you declare it in lower price to avoit to pay taxes?? thank you

By Lam Sep-19/2017 06:35:20

A

Hello Lam,


The item supports greek. 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does it work with a sim telcel de mexico?

By Javier Martinez Sep-14/2017 22:01:04

A

Hello Javier, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA 900/1900/2100MHz
FDD-LTE 800/900/1800/2100/2600MHz

Q

Do you provide French manual for French speaking customers ?

By Doudou-Kiadila François-Xavier Aug-25/2017 17:08:16

A

Hello Doudou-Kiadila,


Currently there is no French manual for this model.

Thank you for your inquiry.