Customer Questions & Answers

  • All(27)
  • Product Information(17)
  • Stock Status(1)
  • Payment
  • About Shipping(8)
  • Others(1)
Q

What types of filament can the Tronxy X5S use?

By Roen Luke Oct-14/2018 23:01:20

A

Hello Roen,


It can print PLA, ABS, etc and be compatible with most consumables on the market.


Q

What is the width of the belts?

By koen Oct-14/2018 15:39:23

A

Hello Koen,


The width of the belts is 6mm.

Q

What is the brand and model of the motherboard?

By Omri Sep-14/2018 19:36:27

A

Hello Omri,

For your issue, please kindly note:

Brand: Tronxy 

Model: X5S 

Q

What does Warehouse Fast...(expedited shipping) mean? Does it ship from China or EU to Germany?

By Andrew Aug-20/2018 10:03:19

A

Hello Andrew,


This depends on the warehouse chosen on the site.

Gearbest offers products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details. 


Q

hey i was wondering does this work with 230v or is it just 110v

By leif Apr-25/2018 18:38:35

A

Hello leif,
Voltage: 110V/220V .It means 110V-220V

Q

Hello, What type of heated bed is? Does it have auto level?

By Elson Jesus Apr-24/2018 08:33:12

A

Hello Elson,

I apologize for my late response.

Hot bed is MK3, no automatic leveling function.Thank you.

Q

Hello, What revision is this printer? I know ther are some printers that are supplied with a 24Vdc heat bed working on 12Vdc, and have some problems getting high temperatures for ABS, can you tell me what heating bed is supplyied? Does this printer come with auto level? if not is it possible to add later? Thanks

By Elson Apr-20/2018 13:53:34

A

Hello Elson, 
Thanks for your inquiry.

It is X5S , 12v power , ABS is 230degrees and 60degrees heatbed, do not have auto level . 

Q

Hi! This 3D printer works with the voltage in Portugal? And the temperatures are correct?

By Rafael Apr-12/2018 17:49:29

A

Hello Rafael, 
Voltage: 110V/220V 

Nozzle temperature: 170 - 270 Degree Celsius 

Platform temperature: Room temperature to 110 degree 

Let me know if you need any help.

Q

does these works on 220v

By fondas Apr-01/2018 17:44:12

A

Hello Fondas,

It does not work  on 220v.Hope you may understand us.


Q

What means "G-W-2" in Warehouse Options? Shipping from which european country?

By Viktor Feb-21/2018 18:53:52

A

Hello Viktor,

G-W-2 is in Bomingham.We will ship the order from Bomingham.Hope you may understand us.

Q

What types of filament can the Tronxy X5S use?

By Roen Luke Oct-14/2018 23:01:20

A

Hello Roen,


It can print PLA, ABS, etc and be compatible with most consumables on the market.


Q

What is the width of the belts?

By koen Oct-14/2018 15:39:23

A

Hello Koen,


The width of the belts is 6mm.

Q

What is the brand and model of the motherboard?

By Omri Sep-14/2018 19:36:27

A

Hello Omri,

For your issue, please kindly note:

Brand: Tronxy 

Model: X5S 

Q

hey i was wondering does this work with 230v or is it just 110v

By leif Apr-25/2018 18:38:35

A

Hello leif,
Voltage: 110V/220V .It means 110V-220V

Q

Hello, What type of heated bed is? Does it have auto level?

By Elson Jesus Apr-24/2018 08:33:12

A

Hello Elson,

I apologize for my late response.

Hot bed is MK3, no automatic leveling function.Thank you.

Q

Hello, What revision is this printer? I know ther are some printers that are supplied with a 24Vdc heat bed working on 12Vdc, and have some problems getting high temperatures for ABS, can you tell me what heating bed is supplyied? Does this printer come with auto level? if not is it possible to add later? Thanks

By Elson Apr-20/2018 13:53:34

A

Hello Elson, 
Thanks for your inquiry.

It is X5S , 12v power , ABS is 230degrees and 60degrees heatbed, do not have auto level . 

Q

Hi! This 3D printer works with the voltage in Portugal? And the temperatures are correct?

By Rafael Apr-12/2018 17:49:29

A

Hello Rafael, 
Voltage: 110V/220V 

Nozzle temperature: 170 - 270 Degree Celsius 

Platform temperature: Room temperature to 110 degree 

Let me know if you need any help.

Q

does these works on 220v

By fondas Apr-01/2018 17:44:12

A

Hello Fondas,

It does not work  on 220v.Hope you may understand us.


Q

Hello, Does the package contain the printing material?

By Raul Feb-10/2018 04:29:23

A

Hello Raul,
No.

Please see the product description carefully:

Packing Contents: 1 x 3D Printer Kit

   


Q

can this use 240v power?

By Andrew Feb-03/2018 12:37:57

A

Hello Andrew,
hanks for your inquiry.

Sorry, it cannot use under 240v power.

Q

Is this printer currently in stock and ready to ship, or will there be a little bit of a wait for shipping?

By Robert Aug-21/2017 01:29:57

A

Hello Robert,
This item usually can be sent out within 3-7 business days after payment.

Dispatch: Ships between Aug. 24 - Aug. 28.

Please feel free to order now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What does Warehouse Fast...(expedited shipping) mean? Does it ship from China or EU to Germany?

By Andrew Aug-20/2018 10:03:19

A

Hello Andrew,


This depends on the warehouse chosen on the site.

Gearbest offers products internationally from warehouses all over the World. Products and services are based on your own location. Please select the warehouse during the checkout and check your tracking information for more details. 


Q

What means "G-W-2" in Warehouse Options? Shipping from which european country?

By Viktor Feb-21/2018 18:53:52

A

Hello Viktor,

G-W-2 is in Bomingham.We will ship the order from Bomingham.Hope you may understand us.

Q

I want to buy but Starting screen says shipping cost to be "€2.79 to Spain Via Priority Line" but when I go to checkout it says "€33.95 Expedited Shipping" How much for shipping to Spain?

By Spanish User Feb-08/2018 15:57:35

A

Hello Spanish,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Will the customs stop him? Can you divide it into boxes so that it is not held in customs? if it can be divided into boxes, what price would the shipment have?

By Emmanuel Feb-06/2018 02:38:02

A

Hello Emmanuel,

This is one item, it could not be shipped into different packages.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello. There may be problems with delivery to Russia?

By Vladimir Oct-31/2017 17:48:31

A

Hello Vladimir,

We are pleased to inform you that we can ship all over the world, including your country.

Please feel free to check out our brand new products here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Please let me know if you have any further questions, we are always here to help. 


Q

I have ordered this about 10 days ago and hasn't shipped yet. When will it be shipped?

By Shipping Oct-29/2017 04:34:26

A

Hello Shipping,
We except ship this item between Nov 1 - Nov 3.

Q

you can to divide the kit into 3 boxes, so that it is not taxed, being sent to Brazil? This is my only limitation, if you divide, I can buy.

By jederson fernando Oct-18/2017 22:38:34

A

Hello jederson,
Yes we can, please leave message to us after you place order.

Q

Hello! Is this prodcutos available to send to argentina? Hao is the shipping cost?

By jorge Sep-02/2017 20:51:27

A

Hello jorge,
We can ship to your country via 

Priority Line    15 - 20 business days    $48.87    

Expedited Shipping    7 - 10 business days    $170.55    


Q

I received it a few days ago. Almost OK. But it can't read microSD card that included in package. What is problem on it?

By monklim Feb-11/2018 22:31:41

A

Hello monklim
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.