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Customer Questions & Answers

  • All(42)
  • Product Information(32)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(4)
  • Others(1)
Q

when i buy the product can you please declare it as a gift or declare a price of 50$ on the delivery package, to avoid high taxes rate in my country

By hamza bakhouche Aug-30/2018 07:42:16

A

Hello Hamza,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Does it support Indian language MALAYALAM [ മലയാളം ]

By Lijo Aug-25/2018 04:54:40

A

Hello Lijo,


Language: Japanese, Traditional Chinese, Simplified Chinese, Indonesian, Malaysian, Catalan, Czech, Danish, Portuguese, Roman, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Arabic, Urdu, Hebrew, Armenian, Ukrainian, Serbian, Russian, Kazakh, Bulgarian, French, Filipino, Spanish (US), Spanish, English (UK), English (United States), Estonian, German (Switzerland), German (Austria), Italian, Polish, Dutch, Norwegian, Thai, Afrikaans, Hungarian, Croatian 

Q

Dear, I would like to know if I will have access to the specific google play of the country that I am operating the smartphone? In my case, I wanted to access the Brazilian google play.

By Diego Jun-07/2018 19:19:18

A

Hello Diego,

Yes, it supports this function.

Q

I am from India and wants to buy a maze alpha phone so I want to know when will the phone be at stock and will the stock reach Nagaland.

By Sanen May-13/2018 04:05:35

A

Hello Sanen, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Q

Do this phone use Korean language?

By Lee Seung Hun May-06/2018 07:12:29

A

Hello Lee,
Thanks for your inquiry.

Sorry, the item does not support the Korean language.

Q

Is it currently in stock in the G-W-5 warehouse?

By Atanas Vasilev Mar-31/2018 19:17:43

A

Hello Atanas, 

Thank you for your inquiry.

Yes, the item is available in  G-W-5 warehouse.


Q

Has notification led? If yes, where is it located?

By Rafael Martins Oct-24/2017 18:43:37

A

Hello Rafael,
We are sorry it doesn't has.

Q

Hello! Does this phone works with network on México? In the page from ''click here'' doesn't appears all the available networks. I serched on ''Willmyphonework'' but nothing. I would appreciate a lot.

By Yair Axel Oct-08/2017 01:08:50

A

Hello Yair,

Yes, the network is ok in Mexico and you can check it here http://maps.mobileworldlive.com/ 

Q

If i bought this phone Now, only i will get in 22 - 27 october? There is no other way to get phone faster?...

By Tymoteusz Oct-02/2017 21:56:04

A

Hello Tymoteusz,
Yes, due to the manufacturer can offer us this item on that time.

Q

Good night, this cellphone works in Colombia? I mean the network (Movistar, that's the name of the local gsm network provider)

By Johan Oct-01/2017 02:30:17

A

Hello Johan,
Unlocked for Worldwide use. Please ensure local area network is compatible. "click here" on the website  for checking Network Frequency of your country. Please check with your carrier/provider before purchasing this item .Let me know if you need any help.

Q

Does it support Indian language MALAYALAM [ മലയാളം ]

By Lijo Aug-25/2018 04:54:40

A

Hello Lijo,


Language: Japanese, Traditional Chinese, Simplified Chinese, Indonesian, Malaysian, Catalan, Czech, Danish, Portuguese, Roman, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Arabic, Urdu, Hebrew, Armenian, Ukrainian, Serbian, Russian, Kazakh, Bulgarian, French, Filipino, Spanish (US), Spanish, English (UK), English (United States), Estonian, German (Switzerland), German (Austria), Italian, Polish, Dutch, Norwegian, Thai, Afrikaans, Hungarian, Croatian 

Q

Dear, I would like to know if I will have access to the specific google play of the country that I am operating the smartphone? In my case, I wanted to access the Brazilian google play.

By Diego Jun-07/2018 19:19:18

A

Hello Diego,

Yes, it supports this function.

Q

Do this phone use Korean language?

By Lee Seung Hun May-06/2018 07:12:29

A

Hello Lee,
Thanks for your inquiry.

Sorry, the item does not support the Korean language.

Q

Has notification led? If yes, where is it located?

By Rafael Martins Oct-24/2017 18:43:37

A

Hello Rafael,
We are sorry it doesn't has.

Q

Hello! Does this phone works with network on México? In the page from ''click here'' doesn't appears all the available networks. I serched on ''Willmyphonework'' but nothing. I would appreciate a lot.

By Yair Axel Oct-08/2017 01:08:50

A

Hello Yair,

Yes, the network is ok in Mexico and you can check it here http://maps.mobileworldlive.com/ 

Q

Good night, this cellphone works in Colombia? I mean the network (Movistar, that's the name of the local gsm network provider)

By Johan Oct-01/2017 02:30:17

A

Hello Johan,
Unlocked for Worldwide use. Please ensure local area network is compatible. "click here" on the website  for checking Network Frequency of your country. Please check with your carrier/provider before purchasing this item .Let me know if you need any help.

Q

Hello once again, does it support the following network types? BRAZIL 2G capabilities GSM 850, GSM 900, GSM 1800, GSM 1900 3G capabilities UMTS 850, UMTS 2100 4G capabilities LTE 700 (28), LTE 1800 (3), LTE 2600 (7, 38)

By Marinez Sep-29/2017 22:15:03

A

Hello Marinez,
For the item, please check the frequency issue in the link http://maps.mobileworldlive.com/ 

And you can also see network information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

I am going to buy 2 maze alpha's 6GB version very soon and I want to know if you will be supplying the charging plug adapter for Ireland for both of them?

By Anthony Sep-28/2017 20:53:39

A

Hello Anthony,
We will offer you an EU adapter so you can use in your country.

Q

What is the difference between this version and this one: https://www.gearbest.com/cell-phones/pp_647665.html?wid=11 ?

By Leonardo Sep-26/2017 22:47:02

A

Hello Leonardo,
Network and RAM are different. 

Q

does it support google play?

By Ahmad Sep-23/2017 22:15:28

A

Hello Ahmad,
Yes it support.

Q

I am from India and wants to buy a maze alpha phone so I want to know when will the phone be at stock and will the stock reach Nagaland.

By Sanen May-13/2018 04:05:35

A

Hello Sanen, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Q

Is it currently in stock in the G-W-5 warehouse?

By Atanas Vasilev Mar-31/2018 19:17:43

A

Hello Atanas, 

Thank you for your inquiry.

Yes, the item is available in  G-W-5 warehouse.


Q

If i bought this phone Now, only i will get in 22 - 27 october? There is no other way to get phone faster?...

By Tymoteusz Oct-02/2017 21:56:04

A

Hello Tymoteusz,
Yes, due to the manufacturer can offer us this item on that time.

Q

will you have the 6gb/128gb version in stock soon?

By Shabani Sep-01/2017 17:37:55

A

Hello Shabani,
Yes, we except ship between Sep 21 - Sep 26.

Q

CASH ON DELIVERY OPTION HAI KYA ?

By AMIT KUMAR Sep-20/2017 06:13:11

A

Hello AMIT,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

when i buy the product can you please declare it as a gift or declare a price of 50$ on the delivery package, to avoid high taxes rate in my country

By hamza bakhouche Aug-30/2018 07:42:16

A

Hello Hamza,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hy if i buy a produkt can you write that the value is only 25€ so i dont need to pay for customs?

By savić Sep-19/2017 08:15:04

A

Hello savić, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hy if i order the product true dhl can you write that the product is only 25€ worth so i dont need to pay customs.

By marko Sep-19/2017 08:06:44

A

Hello marko, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I live in Iceland. How many days take to get it here? and How much cost shipping to Iceland?

By Tony Sep-01/2017 06:01:00

A

Hello Tony,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

THIS MOBILE INDIA NETWORK MEIN USE HO JAYEGA

By AMIT KUMAR Sep-20/2017 06:11:07

A

Hello AMIT, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz 
4G: FDD-LTE 800/900/1800/2100/2600MHz