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Customer Questions & Answers

  • All(60)
  • Product Information(55)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Does it have the call record function

By John May-31/2018 18:53:00

A

Dear John,


Yes,it has the call record function.

Q

Hello. Do you automatically include the power adapter plug for the country of the package destination? Thank you, Best regards.

By Francisco Apr-25/2018 22:29:14

A

Hello Francisco,
We will send an adaptor according to the order's country of delivery.

Q

What does "UK PLUG" in the title (Xiaomi Redmi Note 4 4G Phablet UK Plug - GLOBAL VERSION BLACK 223506101) mean ? Can I use it IN ITALY ? cosa significa la dicitura "UK PLUG" che c'è nel titolo (Xiaomi Redmi Note 4 4G Phablet UK Plug - GLOBAL VERSION BLACK 223506101) ? lo posso utilizzare IN ITALIA ?

By Massimo Apr-09/2018 16:57:50

A

Hello Massimo, 
Thanks for your inquiry.

You can use it in Italy and we will provide you EU plug for this item.

Q

The specs of the phone that I've seen online are 4 gbs of RAM, but here it says 3 gbs. Is it actually 3 gbs or is this a typo?

By Marko Jan-31/2018 16:53:52

A

Hello Marko,
Thanks for your inquiry.

The item has 3GB RAM.

Q

I want to buy this Xiaomi in black but the plug is only for UK and im need a EU plug, you can help me?

By Helder Pimentel Jan-31/2018 10:24:18

A

Hello Helder,
For the black item, we are sorry that there is only UK version.

Hope you can understand that.

Q

Hi! Be or not to be LTE B20?

By Arek Jan-25/2018 12:05:44

A

Hello Arek,


Yes, it can support.

Network:
GSM B2/B3/B5/B8
WCDMA B1/B2/B5/B8
FDD-LTE B1/B3/B4/B5/B7/B8/20
TD-LTE B38/B40. 


Let me know if you need any further assistance. 


Q

EU charger?

By Marco Nov-28/2017 10:53:32

A

Hello Marco,


This item is UK plug, we will ship out an Power Adapter against your country. 
Let me know if you need any further assistance.     


Q

Hello. Does the device suport Greek language? GLOBAL VERSION GOLDEN

By George Nov-15/2017 16:09:48

A

Hello George,

It can support below

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 


Let me know if you need any further assistance. 


Q

Dear seller, please, tell me, do you put additional accessories in package like simply glass screen or sympli silicon case. It is important for me, because i want order some accessories for this phone and I don't want order something excess

By Ivan Nov-14/2017 09:40:25

A

Hello Ivan,

It just including below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1. 

Let me know if you need any further assistance. 


Q

Hi, what is the name of used camera ?

By Maat Nov-12/2017 19:21:31

A

Hello Maat,

It is Sumsung S5k3l8. 


Let me know if you need any further assistance. 


Q

Does it have the call record function

By John May-31/2018 18:53:00

A

Dear John,


Yes,it has the call record function.

Q

Hello. Do you automatically include the power adapter plug for the country of the package destination? Thank you, Best regards.

By Francisco Apr-25/2018 22:29:14

A

Hello Francisco,
We will send an adaptor according to the order's country of delivery.

Q

What does "UK PLUG" in the title (Xiaomi Redmi Note 4 4G Phablet UK Plug - GLOBAL VERSION BLACK 223506101) mean ? Can I use it IN ITALY ? cosa significa la dicitura "UK PLUG" che c'è nel titolo (Xiaomi Redmi Note 4 4G Phablet UK Plug - GLOBAL VERSION BLACK 223506101) ? lo posso utilizzare IN ITALIA ?

By Massimo Apr-09/2018 16:57:50

A

Hello Massimo, 
Thanks for your inquiry.

You can use it in Italy and we will provide you EU plug for this item.

Q

The specs of the phone that I've seen online are 4 gbs of RAM, but here it says 3 gbs. Is it actually 3 gbs or is this a typo?

By Marko Jan-31/2018 16:53:52

A

Hello Marko,
Thanks for your inquiry.

The item has 3GB RAM.

Q

I want to buy this Xiaomi in black but the plug is only for UK and im need a EU plug, you can help me?

By Helder Pimentel Jan-31/2018 10:24:18

A

Hello Helder,
For the black item, we are sorry that there is only UK version.

Hope you can understand that.

Q

Hi! Be or not to be LTE B20?

By Arek Jan-25/2018 12:05:44

A

Hello Arek,


Yes, it can support.

Network:
GSM B2/B3/B5/B8
WCDMA B1/B2/B5/B8
FDD-LTE B1/B3/B4/B5/B7/B8/20
TD-LTE B38/B40. 


Let me know if you need any further assistance. 


Q

EU charger?

By Marco Nov-28/2017 10:53:32

A

Hello Marco,


This item is UK plug, we will ship out an Power Adapter against your country. 
Let me know if you need any further assistance.     


Q

Hello. Does the device suport Greek language? GLOBAL VERSION GOLDEN

By George Nov-15/2017 16:09:48

A

Hello George,

It can support below

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 


Let me know if you need any further assistance. 


Q

Dear seller, please, tell me, do you put additional accessories in package like simply glass screen or sympli silicon case. It is important for me, because i want order some accessories for this phone and I don't want order something excess

By Ivan Nov-14/2017 09:40:25

A

Hello Ivan,

It just including below items:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1. 

Let me know if you need any further assistance. 


Q

Hi, what is the name of used camera ?

By Maat Nov-12/2017 19:21:31

A

Hello Maat,

It is Sumsung S5k3l8. 


Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can I ship the phone to Egypt? will i pay more than you wrote?

By ali hamdi Aug-27/2017 21:04:11

A

Hello ali,


We can ship to your country by 

Expedited Shipping    3 - 10 business days    $7.88    

Unregistered Air Mail    15 - 45 business days    FREE SHIPPING    

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it possible to sending in Greece? If "yes", how much its cost, and how many days? Thanks in advance

By Dimitrios Sep-27/2017 21:10:07

A

Hello Dimitrios,
We can ship to your country via 

Unregistered Air Mail    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    10 - 25 business days    $24.45    

Expedited Shipping    3 - 10 business days    $5.82    


Q

My country is severe with the shipments, can declare it as mp5 and less than $ 50 USD?

By Miguel Sep-11/2017 03:22:43

A

Hello Miguel,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Can you send it as a gift and send it fast?, I need it as quick as possible, please.

By Eyvar Ramos Ramírez Sep-05/2017 04:41:15

A

Hello Eyvar, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

do you send the cell phone with an adapter for the plug?

By oscar Sep-19/2017 21:54:00

A

Hello oscar,

It has UK plug.

We will send you an adapter for free and you can use it in your country.