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Customer Questions & Answers

  • All(30)
  • Product Information(20)
  • Stock Status(3)
  • Payment
  • About Shipping(7)
  • Others
Q

DOES THE PHONE HAVE A LED INDICATOR LIGHT? THANKS

By Stanley Oct-28/2017 18:27:27

A

Hello Stanley,
We are sorry it doesn't has.

Q

Hi, this product is on stock now? Because I already buyed one unit on 28 september and have been refund, I dont wanna that this happens again...

By Fabio Oct-17/2017 09:44:14

A

Hello Fabio,
This item in stock now, we will ship to you once in stock.

Q

Hi, this product is on stock now? Because I already buyed one unit on 28 september and have been refund, I dont wanna have this again...

By Fabio Oct-17/2017 09:43:13

A

Hello Fabio,
This item in stock now, we can ship to you at once.

Q

Hello, do this phone op5 6/64 support OTA and the ROM is global version? TY

By Andreas Oct-14/2017 17:06:05

A

Hello Andreas,

The ROM on this Phone supports OTA and is multi language.. 

It is global version ROM.

Let me know if you need any further assistance. 


Q

Hello. Will the charger provided work in europe with the dash charge feature?

By João Oct-14/2017 15:21:44

A

Hello João,


This item is EU Plug. 


Let me know if you need any further assistance. 


Q

can you declare a lower value? because of brazilian taxes, it is too expensive for us

By Caroline Oct-10/2017 21:13:55

A

Hello Caroline, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, Price increased from 410 to 416 Is there a chance to see it lower? Rgds

By Donas Oct-10/2017 15:30:22

A

Hello Donas,
We are sorry the price is decided by our system, it's out of our control.

Q

Is this currently in stock?

By sja Oct-09/2017 21:58:04

A

Hello sja,
Yes this item in stock now.

Q

Good evening I would like to know if this oneplus 5 has portuguese language brazil? to work here in brazil has to be global rom or which?

By derlei Oct-08/2017 23:29:57

A

Hello derlei, 

It support portuguese.

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

This item was purchased on October 2. Why does it take too long to be sent?

By Rafael Tiba Oct-08/2017 15:27:14

A

Hello Rafael,
This item in stock now, please contact our support center for your order issue.

Q

DOES THE PHONE HAVE A LED INDICATOR LIGHT? THANKS

By Stanley Oct-28/2017 18:27:27

A

Hello Stanley,
We are sorry it doesn't has.

Q

Hello, do this phone op5 6/64 support OTA and the ROM is global version? TY

By Andreas Oct-14/2017 17:06:05

A

Hello Andreas,

The ROM on this Phone supports OTA and is multi language.. 

It is global version ROM.

Let me know if you need any further assistance. 


Q

Hello. Will the charger provided work in europe with the dash charge feature?

By João Oct-14/2017 15:21:44

A

Hello João,


This item is EU Plug. 


Let me know if you need any further assistance. 


Q

Hi, Price increased from 410 to 416 Is there a chance to see it lower? Rgds

By Donas Oct-10/2017 15:30:22

A

Hello Donas,
We are sorry the price is decided by our system, it's out of our control.

Q

Good evening I would like to know if this oneplus 5 has portuguese language brazil? to work here in brazil has to be global rom or which?

By derlei Oct-08/2017 23:29:57

A

Hello derlei, 

It support portuguese.

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Does this version comes with a case and tempered glass?

By Ricardo Oct-08/2017 01:15:07

A

Hello Ricardo,

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
English Manual : 1 
SIM Needle: 1


Sorry, there are no case and tempered glass in the package.

Q

Does this phone support Italian language and there are problems in my country?

By simone tuffa Oct-04/2017 13:24:00

A

Hello simone,
For the item, please note that it can support Italian.

Besides, please check the frequency issue in the link http://maps.mobileworldlive.com/ and see detailed information as follows:

Network: 
GSM 850/900/1800/1900MHz CDMA EVDO BC0
WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
TD-LTE B38/B39/B40/B41

If your country can support the bands, you can use it in Italy.

Q

Dear PArtner, Does it come with OXygenOS or HydrogenOS? Does it support OTA updates in Greece?

By Antonis Oct-02/2017 06:41:06

A

Hello Antonis, 

System: OxygenOS based on Android Nougat

It support OTA update.


Q

Hello It says is has an EU Plug. Is it: 1) an offical DASH Charger EU plug; or 2) a Chinese DASH Charger Plug + an adapter for it to work on EU Plugs; Is it the option 1 or option 2?

By Luís Sep-22/2017 18:00:03

A

Hello Luís,

It has an offical DASH Charger EU plug.

Q

in the ad is saying that it is global rom, right?

By Theus Sep-20/2017 19:04:11

A

Hello Theus,

Yes, it has global rom.

Q

Hi, this product is on stock now? Because I already buyed one unit on 28 september and have been refund, I dont wanna that this happens again...

By Fabio Oct-17/2017 09:44:14

A

Hello Fabio,
This item in stock now, we will ship to you once in stock.

Q

Hi, this product is on stock now? Because I already buyed one unit on 28 september and have been refund, I dont wanna have this again...

By Fabio Oct-17/2017 09:43:13

A

Hello Fabio,
This item in stock now, we can ship to you at once.

Q

When will the OnePlus 5 EU Plug - GOLDEN variant be available? I want to order a gold variant with EU Dash Adapter.

By Abdur Rahman Oct-03/2017 23:05:23

A

Hello Abdur,
We are sorry this item out of stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

can you declare a lower value? because of brazilian taxes, it is too expensive for us

By Caroline Oct-10/2017 21:13:55

A

Hello Caroline, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is this currently in stock?

By sja Oct-09/2017 21:58:04

A

Hello sja,
Yes this item in stock now.

Q

This item was purchased on October 2. Why does it take too long to be sent?

By Rafael Tiba Oct-08/2017 15:27:14

A

Hello Rafael,
This item in stock now, please contact our support center for your order issue.

Q

I was informed that in Brazil all products with very high values are being taxed. If my product is priced at 60% of its value, it will be very expensive for me. Some friends who shop at Gearbest have told me that if I move freight to Registered Air Mail, there are less chances of being taxed. I would like to change my freight for this, I do not want the freight value back, just change the freight and, if possible, declare a low value.

By THIAGO Oct-07/2017 00:04:43

A

Hello THIAGO, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

I would like to get in touch with you before sending my product. How can I do this?

By Thiago Oct-06/2017 23:59:46

A

Hello Thiago,
You can contact our support center or livechat.

Q

But I want you to ship each one in its package.Not all in a pachage, but one in a pachage and the other in its packages.

By Henrique Sep-20/2017 14:37:30

A

Hello Henrique,
You can but one item in one order.

Q

Please, I will buy 02 oneplus 5 in the same cart, but at the time of sending you can send the two separated? I mean, send each smartphone in 01 package, not the two together. can you?

By Henrique Sep-20/2017 13:50:47

A

Hello Henrique,
We can ship all your items in a package.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!