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Customer Questions & Answers

  • All(79)
  • Product Information(71)
  • Stock Status
  • Payment(1)
  • About Shipping(5)
  • Others(2)
Q

Hello, good afternoon.... Do you have available in stock??? I need 2 pz for Mexio.

By Josafat Jul-03/2018 19:58:18

A

Hello Josafat,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does it get updates in Lithuania?

By Simon Jul-01/2018 08:17:58

A

Hello Simon,

No, sorry.

Language: Chinese, English 

Q

it is a global version ?

By Abderrahmane Jun-07/2018 01:37:53

A

Hello Abderrahmane,
This item is  English and Chinese Version, sorry. 

Q

because there is no global version of this mobile

By Geovani Zamora May-15/2018 23:58:01

A

Hello Geovani,
This item is English and Chinese Version.

Q

Hi there, Does this product have NFC? Thanks

By Kroon Apr-18/2018 15:09:33

A

Hello Kroon,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Description says it is global ROM Multilanguage...many reviewers says English and Chinese only ...which languages does this ROM have ? Also if its global ROM does it include Google Play Store?

By Kent Anderson Mar-16/2018 21:58:34

A

Hello Kent,

It only supports Chinese and English.

It doesn't have Google Play Store.

Thank you for your inquiry.

Q

I can see that in the " buy together section" there is a Xiaomi Cable, isn't it included with the phone?

By Roberto Mar-04/2018 03:52:38

A

Hello Roberto,

There is the USB cable in the package.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Good day, tell me the play market is in the phone?

By jenia Feb-13/2018 20:07:41

A

Hello jenia,

Sorry.
Google Play Store: No 

Q

Good afternoon, tell me, is there a Russian in the phone?

By jenia Feb-13/2018 20:05:30

A

Hello jenia,

Sorry.
Language: Chinese, English 

Q

How long does it take for the product to arrive in Mexico?

By Ezequiel Feb-11/2018 22:32:07

A

Hello Ezequiel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, good afternoon.... Do you have available in stock??? I need 2 pz for Mexio.

By Josafat Jul-03/2018 19:58:18

A

Hello Josafat,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does it get updates in Lithuania?

By Simon Jul-01/2018 08:17:58

A

Hello Simon,

No, sorry.

Language: Chinese, English 

Q

it is a global version ?

By Abderrahmane Jun-07/2018 01:37:53

A

Hello Abderrahmane,
This item is  English and Chinese Version, sorry. 

Q

because there is no global version of this mobile

By Geovani Zamora May-15/2018 23:58:01

A

Hello Geovani,
This item is English and Chinese Version.

Q

Hi there, Does this product have NFC? Thanks

By Kroon Apr-18/2018 15:09:33

A

Hello Kroon,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Description says it is global ROM Multilanguage...many reviewers says English and Chinese only ...which languages does this ROM have ? Also if its global ROM does it include Google Play Store?

By Kent Anderson Mar-16/2018 21:58:34

A

Hello Kent,

It only supports Chinese and English.

It doesn't have Google Play Store.

Thank you for your inquiry.

Q

I can see that in the " buy together section" there is a Xiaomi Cable, isn't it included with the phone?

By Roberto Mar-04/2018 03:52:38

A

Hello Roberto,

There is the USB cable in the package.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Good day, tell me the play market is in the phone?

By jenia Feb-13/2018 20:07:41

A

Hello jenia,

Sorry.
Google Play Store: No 

Q

Good afternoon, tell me, is there a Russian in the phone?

By jenia Feb-13/2018 20:05:30

A

Hello jenia,

Sorry.
Language: Chinese, English 

Q

Does this device include Google Play Store?

By Carlos Feb-06/2018 06:40:26

A

Hello Carlos, 

Please see the product description carefully:
Google Play Store: No 

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you send 3 of Them with a cost of 50€ so i done have to pay thr taxes of DHL?

By Haldercast Sep-09/2017 20:33:18

A

Hello Haldercast,

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

How long does it take for the product to arrive in Mexico?

By Ezequiel Feb-11/2018 22:32:07

A

Hello Ezequiel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how much charge for customs duty in INDIA ?

By prabhakar Oct-09/2017 22:43:20

A

Hello prabhakar,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Product has FCC-ID?

By Andrés Artunduaga Sep-18/2017 04:42:31

A

Hello Andrés,
Thank you for your inquiry.

It has FCC ID.

Let me know if you need any help.

Q

Hi, im from Colombia, and my question is, it will be a problem with taxes in my contry? Thanks

By Francesco Sep-02/2017 18:44:59

A

Hello Francesco,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What is the plug sent by the store?

By Pablo Aug-30/2017 03:18:52

A

Hello Pablo,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, is there a Russian language?

By andrei Sep-12/2017 23:10:56

A

Hello andrei,
We are sorry that there is no Russian language.

Please see the product description carefully:

Language: Chinese, English                                                  

Q

¿Does the mobile have guarantee?

By Chuck Sep-05/2017 13:07:13

A

Hello Chuck,
Yes, please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html