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Customer Q&A

  • All(82)
  • Product Information(72)
  • Stock Status(3)
  • Payment
  • About Shipping(5)
  • Others(2)
Q

Spanish language?

By Andres May-08/2018 17:48:29

A

Hello Andres,

It doesn't support Spanish language.

Q

buy a xiaomi mi 5 x in this online store, but I got the version with English and Chinese, and I need to see if you can change to Spanish, what update can I do? I find myself disappointed and sad about it please respond in Spanish compre un xiaomi mi 5 x en, pero me llego la versión con idioma ingles y chino, y necesito ver si se puede cambiar a español , que actualización puedo hacer? me encuentro desepcionado y triste al respecto por favor respondan en español 我买了一台xiaomi mi 5 x,但是我得到了英文和中文的版本,我需要看看它是否可以更改为西班牙文,我可以做什么更新?我发现自己对此感到失望和伤心请用西班牙文回复

By mane Apr-09/2018 17:57:43

A

Hola melena

Gracias por su consulta

Consulte las siguientes opciones para cambiar el idioma al inglés.

1:http://prntscr.com/j38s43

2:http://prntscr.com/j38sbx

3:http://prntscr.com/j38shn

4:http://prntscr.com/j38sni

5:http://prntscr.com/j38sso


Q

Could you please say me, what is type of this Mi 5x: tiffany or tissot or oxygen or rossy? Please give me answer, because it is very important thing. You can check it in fastboot with command: fastboot getvar product

By Yerlan Akmaganbetov Apr-05/2018 09:34:17

A

Hello Yerlan,
It's Xiaomi

Q

Hi, i wanna ask about version. Will it work in Poland without installing anything, just change language into english and that is it ?

By Jake Mar-28/2018 17:12:03

A

Hello Jake,


Language: English, Chinese . 


Let me know if you need any further assistance. 


Q

Hi. In Main Features: 2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0 In Specification: 2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz ??? Has this phone support CDMA 800 in 2g?

By Vlad Mar-20/2018 20:40:47

A

Hello Vlad,
Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

It seems that it does not support CDMA 800.Hope you may understand us.

Q

Dear seller, the item sent from G-W-16 warehouse, how many months of warranty does it have in Spain? Thanks for your attention.

By Rafael Losada Velón Mar-19/2018 11:03:15

A

Hello Rafael
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Dear seller, regarding storage G-W-16, I would like to know in which country of Europe is located it. Thanks for your attention

By Rafael Losada Velón Mar-15/2018 11:51:51

A

Hello Rafael, 

Thank you for your inquiry.

The G-W-16 warehouse is located in Spain.


Q

Does this phone bring the Spanish language?

By albert Feb-02/2018 19:48:10

A

Hello albert, 

Thank you for your inquiry.

Language: English, Chinese 

There is no Spanish language with this device.

Q

is it an android system??? I mean like does it have android system UI or any other???

By king.s_knight Jan-31/2018 09:56:47

A

Hello king.s_knight,
Please note that the system of the item si MIUI 8.

Q

I want to make a review on this phone on youtube ok

By souhal Jan-14/2018 17:12:59

A

Hello souhal,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Spanish language?

By Andres May-08/2018 17:48:29

A

Hello Andres,

It doesn't support Spanish language.

Q

buy a xiaomi mi 5 x in this online store, but I got the version with English and Chinese, and I need to see if you can change to Spanish, what update can I do? I find myself disappointed and sad about it please respond in Spanish compre un xiaomi mi 5 x en, pero me llego la versión con idioma ingles y chino, y necesito ver si se puede cambiar a español , que actualización puedo hacer? me encuentro desepcionado y triste al respecto por favor respondan en español 我买了一台xiaomi mi 5 x,但是我得到了英文和中文的版本,我需要看看它是否可以更改为西班牙文,我可以做什么更新?我发现自己对此感到失望和伤心请用西班牙文回复

By mane Apr-09/2018 17:57:43

A

Hola melena

Gracias por su consulta

Consulte las siguientes opciones para cambiar el idioma al inglés.

1:http://prntscr.com/j38s43

2:http://prntscr.com/j38sbx

3:http://prntscr.com/j38shn

4:http://prntscr.com/j38sni

5:http://prntscr.com/j38sso


Q

Could you please say me, what is type of this Mi 5x: tiffany or tissot or oxygen or rossy? Please give me answer, because it is very important thing. You can check it in fastboot with command: fastboot getvar product

By Yerlan Akmaganbetov Apr-05/2018 09:34:17

A

Hello Yerlan,
It's Xiaomi

Q

Hi, i wanna ask about version. Will it work in Poland without installing anything, just change language into english and that is it ?

By Jake Mar-28/2018 17:12:03

A

Hello Jake,


Language: English, Chinese . 


Let me know if you need any further assistance. 


Q

Hi. In Main Features: 2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0 In Specification: 2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz ??? Has this phone support CDMA 800 in 2g?

By Vlad Mar-20/2018 20:40:47

A

Hello Vlad,
Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

It seems that it does not support CDMA 800.Hope you may understand us.

Q

Dear seller, the item sent from G-W-16 warehouse, how many months of warranty does it have in Spain? Thanks for your attention.

By Rafael Losada Velón Mar-19/2018 11:03:15

A

Hello Rafael
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this phone bring the Spanish language?

By albert Feb-02/2018 19:48:10

A

Hello albert, 

Thank you for your inquiry.

Language: English, Chinese 

There is no Spanish language with this device.

Q

is it an android system??? I mean like does it have android system UI or any other???

By king.s_knight Jan-31/2018 09:56:47

A

Hello king.s_knight,
Please note that the system of the item si MIUI 8.

Q

Does this include earphones?

By Pantelios Jan-01/2018 18:18:36

A

Hello Pantelios,
Thanks for your inquiry.

Sorry, the item does not come with earphones.

Q

Hello, polish language are available?

By HeatooN Dec-18/2017 22:20:26

A

Hello HeatooN,

Language: English, Chinese . 

Let me know if you need any further assistance. 


Q

Stock status pleas.

By Moura Nov-12/2017 03:20:37

A

Hello Moura,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

any status on the stock of the product?

By Gustavo Oct-03/2017 11:36:31

A

Hello Gustavo,
This item in stock now.

Q

any status on the stock of the product?

By Gustavo Oct-03/2017 11:36:29

A

Hello Gustavo,
This item in stock now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Dear seller, regarding storage G-W-16, I would like to know in which country of Europe is located it. Thanks for your attention

By Rafael Losada Velón Mar-15/2018 11:51:51

A

Hello Rafael, 

Thank you for your inquiry.

The G-W-16 warehouse is located in Spain.


Q

do i have to pay for customs? im from morocco

By hhamn Oct-25/2017 12:17:52

A

Hello hhamn,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

do i have to pay for customs? im from morocco

By hhamn Oct-25/2017 12:17:51

A

Hello hhamn,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it shipped from EU or outside EU? It is important to know because of customs taxes and duties.

By Edgars Sep-25/2017 12:09:08

A

Hello Edgars,


We ship this item from CN warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this Phone will be in Its Original Packing without open.

By Ahmed Faiz Sep-04/2017 15:48:27

A

Hello Ahmed,
Yes, we won't open it.

Q

I want to make a review on this phone on youtube ok

By souhal Jan-14/2018 17:12:59

A

Hello souhal,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

hello good day I wanted to ask if this product makes shipments to Argentina, best regards

By TOMAS PETIX Nov-30/2017 20:09:57

A

Hello TOMAS,


Yes, it can be shipped to Argentina. 


Let me know if you need any further assistance.