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Customer Questions

  • All(61)
  • Product Information(49)
  • Stock Status(4)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

is this phone be avaliable again soon?

By panos May-19/2018 19:16:46

A
Hello Panos,Sorry we have no forecast for when the stock will come back. We will inform you on the page when available on Gearbest.
Q

Hi, do i have a guarantee if my phone doesn't work. Where do I have to send it for repair?

By Anamaria Apr-02/2018 08:40:47

A
Hello Anamaria,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html For after sales issue, please go to our Support Center here: http://support.gearbest.com/ So that we could offer the repair address near your country.
Q

Will the device be available in HK stock today?

By Will the device be available in HK stock toda Mar-30/2018 07:13:17

A
Hello Will,This is a popular product, but we are happy to inform you that it is in stock in HK warehouse and available to purchase today. Please feel free to order it.
Q

Is this phone be available again soon?

By Doudougalak Mar-27/2018 17:04:51

A
Hello Doudougalak,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

Can I use Google Play Store with MIUI? Thanks!

By Leo Mar-26/2018 03:58:28

A
Hello Leo,Google Play Store: Yes 
Q

What are the different warehouse versions means? I dont understand that? I live in Germany/Spain. Wich Version do i need?

By Jörg Mar-20/2018 09:20:51

A
Dear Jörg,It is Global Version.Unlocked for Worldwide use.You can order it in CN or EU warehouse.
Q

I am looking for the case for this device. I have always found only Display: 5.5 inch not Display: 5.0 inch.. Could you help me?

By dave Mar-20/2018 08:37:18

A
Dear dave,Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/ about case.
Q

There is also a 4GB version with ROM.eu available. Do you plan to offer soon the 4GB as a Global version?

By Linus Mar-19/2018 12:19:09

A
Hello Linus, RAM: 3GB RAM ROM: 32GBYou can pay attention to our website.Check out our brand new products here : http://www.gearbest.com/new-products/Grab our best deals here : http://www.gearbest.com/gadget-deals.html
Q

Hello,will this phone work in georgia?

By Vakho Mar-18/2018 16:59:24

A
Hello Vakho, Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.Network: GSM 850/900/1800/1900MHzWCDMA B1/B2/B5/B8FDD-LTE B1/B3/B4/B5/B7/B8/B20TDD-LTE B38/B40
Q

if i choose G-W-* warehouse (G-W-4 or any other G-W warehouse) , will you ship the phone from an european country or from china ?

By amine Mar-12/2018 13:39:48

A
Hello Amine,If you choose G-W-* warehouse and the item is in stock in that warehouse,we will ship the item from  an european country.Hope you may understand us.