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Customer Q&A

  • All(95)
  • Product Information(74)
  • Stock Status(10)
  • Payment
  • About Shipping(9)
  • Others(2)
Q

Does this phone have gyroscope sensor?

By Micael Carreira Apr-26/2018 13:34:29

A

Hello Micael,

Sensor: Accelerometer,Ambient Light Sensor,Gravity Sensor,Gyroscope,Infrared Radiation    



Q

quel est la version de l android ?

By durot Apr-23/2018 19:19:51

A

Hello durot,


You can see the settings on the phone

Q

Is this an Android phone?

By Ross Apr-08/2018 20:27:17

A

Hello Ross, 
This item system is MIUI 8 .

Q

Does it come with EU plug? I know you might sent an adapter but I would prefer the power charger to be already with the EU plug (without using an adapter).

By Angelo Apr-04/2018 17:14:08

A

Hello Angelo,
Thanks for your inquiry.

Yes, the item comes with EU PLUG.

Q

WIFI: 802.11b/g/n wireless internet . Is this correct? No a/c support?

By Robert Apr-02/2018 19:19:18

A

Hello Robert, 
Our item information are from the suppliers ,so it is right .

Q

I need to know where is G-W-5 ?If it is in Europa there will be no custom charges,right?

By Borislav Mikov Mar-29/2018 12:52:40

A

Hello Borislav,

It is in  Czech Republic.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello.Why on this product G-W-6 does not have EU flag?Is this warehouse in Europa,or what?

By Borislav Mikov Mar-29/2018 11:56:18

A

Hello Borislav,

G-W-6 is in France.So there is have EU flag.Thank you.

Q

Hello, I'm going to buy the Xiaomi Redmi Note 4 3GB RAM 4G Phablet - GLOBAL VERSION BLACK, I'm from Italy, and I have 2 questions (or better, I want confirmations, or not): 1) in the techincal specifications, I read that the smartphone includes a B20 (4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20) so this means that I will be good with connectivity (in italy I use a b20), could you confirm this? 2) I read that in the package is included "Power Adapter: 1". So this means that I will have a power adaptor for the charger of the smartphone, could you confirm this? Thanks a lot for the help!

By Francesco Mar-24/2018 16:27:23

A

Hello Francesco, 
Thanks for your inquiry.

Yes it includes a B20 and has a power adaptor for the charger.

Q

Which CPU model does the phone have?

By Antonio Mar-21/2018 22:46:47

A

Hello Antonio,
CPU: Snapdragon 625 Octa Core 2.0GHz 

Q

mi ui 9 ?

By Giorgos Panayi Mar-15/2018 12:13:26

A

Hello Giorgos,
System: MIUI 8

Q

Does this phone have gyroscope sensor?

By Micael Carreira Apr-26/2018 13:34:29

A

Hello Micael,

Sensor: Accelerometer,Ambient Light Sensor,Gravity Sensor,Gyroscope,Infrared Radiation    



Q

quel est la version de l android ?

By durot Apr-23/2018 19:19:51

A

Hello durot,


You can see the settings on the phone

Q

Is this an Android phone?

By Ross Apr-08/2018 20:27:17

A

Hello Ross, 
This item system is MIUI 8 .

Q

Does it come with EU plug? I know you might sent an adapter but I would prefer the power charger to be already with the EU plug (without using an adapter).

By Angelo Apr-04/2018 17:14:08

A

Hello Angelo,
Thanks for your inquiry.

Yes, the item comes with EU PLUG.

Q

WIFI: 802.11b/g/n wireless internet . Is this correct? No a/c support?

By Robert Apr-02/2018 19:19:18

A

Hello Robert, 
Our item information are from the suppliers ,so it is right .

Q

Hello, I'm going to buy the Xiaomi Redmi Note 4 3GB RAM 4G Phablet - GLOBAL VERSION BLACK, I'm from Italy, and I have 2 questions (or better, I want confirmations, or not): 1) in the techincal specifications, I read that the smartphone includes a B20 (4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20) so this means that I will be good with connectivity (in italy I use a b20), could you confirm this? 2) I read that in the package is included "Power Adapter: 1". So this means that I will have a power adaptor for the charger of the smartphone, could you confirm this? Thanks a lot for the help!

By Francesco Mar-24/2018 16:27:23

A

Hello Francesco, 
Thanks for your inquiry.

Yes it includes a B20 and has a power adaptor for the charger.

Q

Which CPU model does the phone have?

By Antonio Mar-21/2018 22:46:47

A

Hello Antonio,
CPU: Snapdragon 625 Octa Core 2.0GHz 

Q

mi ui 9 ?

By Giorgos Panayi Mar-15/2018 12:13:26

A

Hello Giorgos,
System: MIUI 8

Q

This cellphone is ready for 4G in México?

By Gonzalo Feb-14/2018 00:32:47

A

Hello Gonzalo,
The ROM on this phone supports OTA and is multi language. It is original and international ROM.
Unlocked for Worldwide use. Please ensure local area network is compatible. 

4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40


Q

Does the phone support German Language?

By SN Feb-13/2018 17:34:07

A

Hello SN,

Yes.
Language: Indonesian, Malay, German, English, Spanish, French, Italian, Magyar, Uzbek, Polish, Portuguese, Romanian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Urdu, Thai, Burmese, Arabic, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

When it will be available in g-w-4?

By Ana Feb-14/2018 11:42:25

A

Hello Ana,


Please forgive me that I can't give you a precise date since there are many unexpected factors.    


Q

Is this product in stock?

By Miguel Oct-20/2017 14:11:18

A

Hello Miguel,
Yes, this item in stock now.

Q

Is this product in stock

By Carmen Oct-19/2017 13:57:15

A

Hello Carmen,
Yes, this item in stock now.

Q

Is this product in stock

By Carmen Oct-19/2017 13:57:15

A

Hello Carmen,
Yes, this item in stock now.

Q

Is this product in stock right now?

By Carmen Oct-19/2017 13:45:02

A

Hello Carmen, 
Yes, this item in stock now.

Q

Is this in stock? I ordered one almost a month ago :(

By MarcoAZN Oct-18/2017 17:14:51

A

Hello MarcoAZN,
We are sorry this item not in stock now, we except ship between Oct 21 - Nov 2.

Q

Hello, When this ditem will be in stock? Thanks, Regards

By Stock Oct-17/2017 20:20:51

A

Hello Stock,
We except in stock between Oct 20 - Nov 1.

Q

Hello, When this ditem will be in stock? Thanks, Regards

By Sebastien Oct-09/2017 17:33:12

A

Hello Sebastien,
We except in stock between Oct 13 - Oct 25.

Q

Hello, When this item will be in stock? Thanks, Regards,

By Seb C Oct-09/2017 17:04:15

A

Hello Seb,
We except in stock between Oct 13 - Oct 25.

Q

from when the product will be available

By Nikos Sep-19/2017 20:29:17

A

Hello Nikos,
We are sorry this item is out of stock.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I need to know where is G-W-5 ?If it is in Europa there will be no custom charges,right?

By Borislav Mikov Mar-29/2018 12:52:40

A

Hello Borislav,

It is in  Czech Republic.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello.Why on this product G-W-6 does not have EU flag?Is this warehouse in Europa,or what?

By Borislav Mikov Mar-29/2018 11:56:18

A

Hello Borislav,

G-W-6 is in France.So there is have EU flag.Thank you.

Q

Hello, if I order a phone when will it be sending? (for the Chinese New Year holiday). And is it possible to specify a lower price?

By V190 Feb-13/2018 10:13:17

A

Hello V190,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Sorry that we cannot decalre a lower value on the package.


Q

Hello, how long to ship to Ft Lauderdale, Florida, US?

By Juan Dec-20/2017 01:54:22

A

Hello Juan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, Do you ship with FedEx?

By Aqif Dec-12/2017 12:30:08

A

Hello Aqif,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Is it in stock and would I receive it before the 5th of dezember, when I order it tomorrow? I live in Berlin, Germany ...which way would be the best and fastest to order? thanks

By Sabine Oct-22/2017 21:19:39

A

Hello Sabine,


This product is in stock.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am interested in buying the phone (Redmi Note 4 Global Version). Can you describe it as MP4 player and value it at $30 on the package??

By Alex Oct-04/2017 16:31:09

A

Hello Alex, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Shipping to Greece via Europe to avoid custom charges. Please tell me what i have to do ?

By Efstratios Aug-31/2017 13:30:15

A

Hello Efstratios,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you ship to Mexico? How much time could it take to arrive?

By Israel Md Aug-30/2017 13:20:16

A

Hello Israel,

We can ship the item to Mexico.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I can't find a screen protector or case to fit. Can you point me to the link?

By Feso Nov-23/2017 22:31:58

A

Hello Feso,


Please chekc it by below link:

https://www.gearbest.com/Xiaomi-Redmi-Note-4-case-_gear/. 


Let me know if you need any further assistance. 


Q

Hello, i need tempered glass for this product. Can you give me some information about?

By Massimiliano Sep-20/2017 13:02:20

A

Hello Massimiliano,
You can check https://www.gearbest.com/tempered-glass-for-Xiaomi-Redmi-Note-4-_gear/