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Customer Questions & Answers

  • All(66)
  • Product Information(55)
  • Stock Status(4)
  • Payment
  • About Shipping(6)
  • Others(1)
Q

Is the back panel in glass or ceramic?

By Gonçalo Astorga Apr-17/2018 20:11:43

A

Dear Gonçalo,


The back panel is glass.

Q

does this device have a nfc module?

By Mariusz Mar-18/2018 09:42:50

A

Hello Mariusz,
We are sorry that it does not support NFC.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Is it NFC????

By piotr Mar-15/2018 19:01:49

A

Hello piotr,
We are sorry that it does not support this function.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Does this phone offers OTG (aka On The Go) connector in standard, i.e. can I connect devices (USB Stick, ...) to the phone plug-and-play?

By Alain-Brieuc Mar-15/2018 14:21:27

A

Hello Alain-Brieuc,

It supports OTG function, you need to buy a Type-C OTG data line.

Q

Hello, could you please tell me where is the warehaouse G-W-4 ¿? thanks a lot

By Alessio Mar-15/2018 12:10:38

A

Hello Alessio, 

Thank you for your inquiry.

The G-W-4 warehouse is located in Poland.


Q

Hi all, Does this item came with the MIUI Global version? thanks a lot.

By Alessio Mar-15/2018 08:28:38

A

Hello Alessio,
This item is International Version.

OS: MIUI 8 

Q

Hello, What does the box contain? 1 CELL PONE 2; CHARGER? 3 EARPIECE 4; CASE? please explain furher

By CLIVE Feb-26/2018 17:06:00

A

Hello CLIVE, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Other: 1 x Type-C to 3.5mm Audio Cable 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

I am a vodafone uk customer and wondering will this product get 4g in the uk i have read the previous questions but i am not that clued in to tech any advice/answers would be much appreciated

By stefan Feb-19/2018 21:31:09

A

Hello stefan,

Yes.
Networks:
GSM: 850/900/1800/1900MHz CDMA1X/EVDO BC0
WCDMA: B1/B2/B5/B8
TDD-SCDMA: B34/B39
FDD-LTE: B1/B3/B5/B7/B8
TD-LTE: B38/B39/B40/B41

Q

Which expedited company do you use?

By Eric Feb-17/2018 23:54:41

A

Hello Eric,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days DHL

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days POST OFFICE

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, the listed warehouses include G-W-5, G-W-6, and G-W-16. I have been unable to find any additional information about these warehouses and was wondering where these are located? Thank you in advance!

By Inoid Feb-07/2018 09:00:43

A

Hello Inoid,
They are in EU.

G-W-5: Czech Republic

G-W-6: France

G-W-16: Spain

Q

Is the back panel in glass or ceramic?

By Gonçalo Astorga Apr-17/2018 20:11:43

A

Dear Gonçalo,


The back panel is glass.

Q

does this device have a nfc module?

By Mariusz Mar-18/2018 09:42:50

A

Hello Mariusz,
We are sorry that it does not support NFC.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Is it NFC????

By piotr Mar-15/2018 19:01:49

A

Hello piotr,
We are sorry that it does not support this function.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Does this phone offers OTG (aka On The Go) connector in standard, i.e. can I connect devices (USB Stick, ...) to the phone plug-and-play?

By Alain-Brieuc Mar-15/2018 14:21:27

A

Hello Alain-Brieuc,

It supports OTG function, you need to buy a Type-C OTG data line.

Q

Hi all, Does this item came with the MIUI Global version? thanks a lot.

By Alessio Mar-15/2018 08:28:38

A

Hello Alessio,
This item is International Version.

OS: MIUI 8 

Q

Hello, What does the box contain? 1 CELL PONE 2; CHARGER? 3 EARPIECE 4; CASE? please explain furher

By CLIVE Feb-26/2018 17:06:00

A

Hello CLIVE, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Other: 1 x Type-C to 3.5mm Audio Cable 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

I am a vodafone uk customer and wondering will this product get 4g in the uk i have read the previous questions but i am not that clued in to tech any advice/answers would be much appreciated

By stefan Feb-19/2018 21:31:09

A

Hello stefan,

Yes.
Networks:
GSM: 850/900/1800/1900MHz CDMA1X/EVDO BC0
WCDMA: B1/B2/B5/B8
TDD-SCDMA: B34/B39
FDD-LTE: B1/B3/B5/B7/B8
TD-LTE: B38/B39/B40/B41

Q

That charger has quick charge?

By Adam Feb-04/2018 17:19:35

A

Hello Adam,
Thanks for your inquiry.

Yes, the item supports quick charge 3.0.

Q

Hi There is no 2G network in Australia. My question is about the sim slot hardware not the networks the phone supports. If one sim slot is on standby for 4G is the other one able to be on standby for 3G

By Ray Farrugia Feb-01/2018 20:00:46

A

Hello Ray,

You need check whether it may support the network:

3G:CDMA EVDO BC0
3G:WCDMA B1/2/5/8
3G:TD-SCDMA B34/39

Q

This product works in Brazil ?

By Gabriel Jan-26/2018 21:50:16

A

Hello Gabriel,

It can work with below

Networks:
GSM: 850/900/1800/1900MHz CDMA1X/EVDO BC0
WCDMA: B1/B2/B5/B8
TDD-SCDMA: B34/B39
FDD-LTE: B1/B3/B5/B7/B8
TD-LTE: B38/B39/B40/B41. 

Let me know if you need any further assistance. 


Q

Hello, could you please tell me where is the warehaouse G-W-4 ¿? thanks a lot

By Alessio Mar-15/2018 12:10:38

A

Hello Alessio, 

Thank you for your inquiry.

The G-W-4 warehouse is located in Poland.


Q

is in stock now?

By erick Nov-08/2017 17:52:10

A

Hello erick,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Tienen en existencia este modelo, cual es el tiempo de procesado?

By Jose Oct-24/2017 17:33:12

A

Hello Jose,

Yes, the item is in stock.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

are you have stock? i I ordered a xiaomi mi6 and I want to know if they have stock

By Marco Sep-27/2017 02:14:20

A

Hello Marco,
This item in stock now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Which expedited company do you use?

By Eric Feb-17/2018 23:54:41

A

Hello Eric,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days DHL

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days POST OFFICE

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, the listed warehouses include G-W-5, G-W-6, and G-W-16. I have been unable to find any additional information about these warehouses and was wondering where these are located? Thank you in advance!

By Inoid Feb-07/2018 09:00:43

A

Hello Inoid,
They are in EU.

G-W-5: Czech Republic

G-W-6: France

G-W-16: Spain

Q

Hey, im from Poland. Would like to get to know which type of shipping should I use to avert the taxes ? How much money could it be ? And About product, is there a charger for Europe ? ( Do u support Polish Language or Atleast English ? :D )

By Konrad Oct-03/2017 16:15:45

A

Hello Konrad,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


No charger, we will offer you an EU adapter so you can use in your country.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, if i buy the Xiaomi mi 6, can you put in the advoice a slow cost? for the taxes.

By Diego Diaz Sep-28/2017 18:31:40

A

Hello Diego, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, I am from Ireland (EU) and would like to know if I need to pay VAT and CUSTOM on this product here in my country?

By Raj Sep-27/2017 21:49:36

A

Hello Raj,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, from where will shipping to Poland (EU)? From the EU warehouse?

By Daniel Sep-25/2017 20:15:24

A

Hello Daniel,
We ship from CN warehouse.

Q

Hello. How about the warranty? because the link that you sent here (http://www.gearbest.com/about/warranty-and-return.html) is not working. Thanks before

By Gian Sep-19/2017 10:37:01

A

Hello Gian
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html