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Customer Questions & Answers

  • All(61)
  • Product Information(51)
  • Stock Status(2)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

When do you ship it?

By jin Feb-17/2019 12:27:46

A

Hello jin,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello can i use korean??

By fleur Feb-03/2019 11:56:11

A


Hello fleur,

   


Language: English,Simplified Chinese 

Sorry you can.

Q

Hello , does it have optical zoom?

By iv Dec-31/2018 13:39:14

A

Hello  Iv,


Yes, it has optical zoom.

Q

How long is recording time for one battery. 4K 30fps.

By K.C Dec-27/2018 00:20:47

A

Hello K.c,

Battery Capacity (mAh): 1450mAh 
Battery Type: Removable 
Charge way: AC adapter 
Standby time: About 4 hours 
Working Time: About 2 hours


Q

Is this in inglish?

By Fidel Dec-13/2018 22:41:27

A

Hello Fidel,

I have already found information about the product you want for you:

You can download this firmware by TF card, and then upgrade your camera. After upgraded, it will:
1. Add Traditional Chinese and English
2. Add waterproof case mode: after the system menu is opened, you can press the button to enter
3. Loop-cycle recording video to open electronic anti-shake function: support 1080P / 60fps and 1080P / 30fps two resolutions
   

Let me know if you need any further assistance. 


Q

i want to use in eglish, is this international ?

By yuuul Dec-04/2018 05:31:05

A

Hello yuuul, 
Yes,you can use.

Language: English,Simplified Chinese 

Q

what the deference on this one and international version

By saddey Dec-03/2018 06:45:43

A


Hello Saddey,

   


International version display is English.

Q

Hi..what's the photo resolution ?

By ajay Nov-29/2018 14:45:05

A

Hello ajay, 
Screen resolution: 960 x 480 

Image resolutions: 3840×2160 (8.3MP) 

Q

please, I have an order I just paid for with you. its xiaomi mijia mini4k. the order number is 18111200926302281086. please help me tag it as a gift and put my mobile number as well.

By Tope Adeniyi Nov-12/2018 18:19:47

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

what is the difference between international version and Chinese version of mijia?

By Tope Nov-03/2018 09:19:07

A

Hello Tope,


International version display text is English.

Q

hello can i use korean??

By fleur Feb-03/2019 11:56:11

A


Hello fleur,

   


Language: English,Simplified Chinese 

Sorry you can.

Q

Hello , does it have optical zoom?

By iv Dec-31/2018 13:39:14

A

Hello  Iv,


Yes, it has optical zoom.

Q

How long is recording time for one battery. 4K 30fps.

By K.C Dec-27/2018 00:20:47

A

Hello K.c,

Battery Capacity (mAh): 1450mAh 
Battery Type: Removable 
Charge way: AC adapter 
Standby time: About 4 hours 
Working Time: About 2 hours


Q

Is this in inglish?

By Fidel Dec-13/2018 22:41:27

A

Hello Fidel,

I have already found information about the product you want for you:

You can download this firmware by TF card, and then upgrade your camera. After upgraded, it will:
1. Add Traditional Chinese and English
2. Add waterproof case mode: after the system menu is opened, you can press the button to enter
3. Loop-cycle recording video to open electronic anti-shake function: support 1080P / 60fps and 1080P / 30fps two resolutions
   

Let me know if you need any further assistance. 


Q

i want to use in eglish, is this international ?

By yuuul Dec-04/2018 05:31:05

A

Hello yuuul, 
Yes,you can use.

Language: English,Simplified Chinese 

Q

what the deference on this one and international version

By saddey Dec-03/2018 06:45:43

A


Hello Saddey,

   


International version display is English.

Q

Hi..what's the photo resolution ?

By ajay Nov-29/2018 14:45:05

A

Hello ajay, 
Screen resolution: 960 x 480 

Image resolutions: 3840×2160 (8.3MP) 

Q

what is the difference between international version and Chinese version of mijia?

By Tope Nov-03/2018 09:19:07

A

Hello Tope,


International version display text is English.

Q

Hello, Is it easy to put english language on this version ? Thank you

By Franck Nov-01/2018 19:03:31

A

Hello Franck, 
Yes,the language of the item are English,Simplified Chinese .

Q

hi, dear seller! this camera have auto power ON when i connect to power (to use as a car camera)?

By John Oct-30/2018 12:41:53

A

Hello John,


No, the camera can not automatically power ON.

Q

Do you have in stock?

By Seb Oct-15/2017 08:52:34

A

Hello Seb,
Yes, we have stock,please feel free to order it.
Best Regards

Q

Do you have in stock?

By Fernando Sep-27/2017 21:35:51

A

Hello Fernando,
Yes this item in stock now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

When do you ship it?

By jin Feb-17/2019 12:27:46

A

Hello jin,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

please, I have an order I just paid for with you. its xiaomi mijia mini4k. the order number is 18111200926302281086. please help me tag it as a gift and put my mobile number as well.

By Tope Adeniyi Nov-12/2018 18:19:47

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

Do you have a warehouse in europe to send this? I don’t want to pay customs.

By Juan Mar-09/2018 19:33:35

A

Hello Juan,

Yes,the item is in stock in G-w-4,G-w-6 and G-w-16 warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, I would like to know if you declare a value of the item when shipping, and if so do you declare the selling price, or less? Thank you

By Ste Oct-18/2017 17:14:53

A

Hello Ste, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, do you make shipments to Mexico?

By Ernesto Oct-08/2017 14:55:13

A

Hello Ernesto,
We can ship to your country via 

Registered Air Mail    15 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    $0.82    

Expedited Shipping    3 - 7 business days    $10.54    


Q

Can you put links for accessories compatible with this camera that you sell in this store, please?

By Daniel Oct-19/2018 20:44:56

A

Hello Daniel,

Link here for more information:
https://uk.gearbest.com/Xiaomi-Mijia-_gear/ 

Q

i from VietNam so how you can guarantee for me if i have problem?

By Dân Sep-30/2017 11:07:40

A

Hello Dân,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can it be mounted on a bicycle?what is it cost?

By binder Sep-30/2017 06:24:31

A

Hello binder,

Application: Bike,Extreme Sports,Motorcycle,Ski 


Yes, it can be mounted on a bicycle.

The price is 113.99 USD now.