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Customer Questions

  • All(62)
  • Product Information(52)
  • Stock Status(2)
  • Payment
  • About Shipping(5)
  • Others(3)
Q

have you ever paid any customs for this action cam?

By Martino Dec-17/2019 21:43:34

A
Hello Martino,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

When do you ship it?

By jin Feb-17/2019 12:27:46

A
Hello jin,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

hello can i use korean??

By fleur Feb-03/2019 11:56:11

A
Hello fleur,   Language: English,Simplified Chinese Sorry you can.
Q

Hello , does it have optical zoom?

By iv Dec-31/2018 13:39:14

A
Hello  Iv,Yes, it has optical zoom.
Q

How long is recording time for one battery. 4K 30fps.

By K.C Dec-27/2018 00:20:47

A
Hello K.c,Battery Capacity (mAh): 1450mAh Battery Type: Removable Charge way: AC adapter Standby time: About 4 hours Working Time: About 2 hours
Q

Is this in inglish?

By Fidel Dec-13/2018 22:41:27

A
Hello Fidel,I have already found information about the product you want for you:You can download this firmware by TF card, and then upgrade your camera. After upgraded, it will:1. Add Traditional Chinese and English2. Add waterproof case mode: after the system menu is opened, you can press the button to enter3. Loop-cycle recording video to open electronic anti-shake function: support 1080P / 60fps and 1080P / 30fps two resolutions    Let me know if you need any further assistance. 
Q

i want to use in eglish, is this international ?

By yuuul Dec-04/2018 05:31:05

A
Hello yuuul, Yes,you can use.Language: English,Simplified Chinese 
Q

what the deference on this one and international version

By saddey Dec-03/2018 06:45:43

A
Hello Saddey,   International version display is English.
Q

Hi..what's the photo resolution ?

By ajay Nov-29/2018 14:45:05

A
Hello ajay, Screen resolution: 960 x 480 Image resolutions: 3840×2160 (8.3MP) 
Q

please, I have an order I just paid for with you. its xiaomi mijia mini4k. the order number is 18111200926302281086. please help me tag it as a gift and put my mobile number as well.

By Tope Adeniyi Nov-12/2018 18:19:47

A
Hello For after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.