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Customer Questions & Answers

  • All(67)
  • Product Information(60)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(2)
Q

hi can I connect external 4 Tb HDD & also does it have native video player

By crn Feb-19/2019 17:54:20

A

Hello Crn,

Sincerely sorry for the late response.

You may connect external 4 Tb HDD & also does it have native video player.Thank you.

Q

how many days does it take to ship here in the Philippines?

By Jao Feb-15/2019 12:49:42

A

Hello Jao,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it support Amazon video 4k? comes with Microsoft playready certificate?

By jay Jan-17/2019 18:25:35

A

Hello Jay,

It supports Amazon video 4k,but comes without Microsoft playready certificate.

Q

Hello, is Slovak/Czech language available for this product? Thank you

By Tantum Jan-08/2019 20:48:50

A

Hello Tantum,
Language: English,French,Germany,Italian,Multi-language,Spanish 

Q

Hello, does it support Hungarian language? Thanks for your answer.

By Zozó Dec-26/2018 11:01:54

A

Hello Zozó,

For your issue, please kindly note:

Yes,it does.

Q

Does this player have pre installed Kodi Addons. If i update Kodi to version 18 the addons will continue working? Thanks

By Chris Dec-23/2018 19:25:14

A

Hello Chris,


There are pre-installed Kodi.

Q

Is it rooted

By Lokesh Jangra Nov-23/2018 15:59:56

A

Hello Lokesh,

For your issue, please kindly note:

Yes, it is.




Q

Hello, dear seller! I would have several questions. Is the HDR mode supported? Can you play a movie on an external hard drive? Does DTS and Dolby Digital support it, and if so, does the sound go through the Hdmi connector without loss?

By Zoltan Krisztin Nov-22/2018 17:38:53

A

Hello Zoltan, 

This item supports  HDR mode .

You can play a movie on an external hard drive .

But I am sincerely sorry that it does not support DTS and Dolby.

Q

Hi there. Can this box be left on 24hrs a day to run a video via the HDMI socket to a smart TV which is being used as a display. The display itself will only be running around 12 hours a day but can be programmed to pick up say HHDMI 1 to select the X96 mini. If so, is there any issues like the X96 overheating - or can it too be programmed to come on at certain times of day?? Blessings Janie

By Janeway Nov-21/2018 10:05:19

A


Hello Janeway,

   

No


Q

1.) Does this DX96 Mini TV Box that you are advertising come with 2 GB Rom and 16 Gb of RAM? 2.) Is the X96 Mini TV Box rooted? 3.) does it have Bluetooth, f so , what version? 4.) Can it play regular Netflix movies? 5.) Can it play Netflix at 4K? 6.) Does it operate at 32bit or 64 bits?

By Daniel Diliberfti Nov-17/2018 05:15:31

A

Hello Daniel,


Please see the information below: 1. There are 1+8G and 2+16G. 2, there is rooted. 3, without Bluetooth. 4, you can play Netfix movies. 5, yes. 6, CPU64 bit, system 32 bit

Let me know if you need any further assistance. 


Q

hi can I connect external 4 Tb HDD & also does it have native video player

By crn Feb-19/2019 17:54:20

A

Hello Crn,

Sincerely sorry for the late response.

You may connect external 4 Tb HDD & also does it have native video player.Thank you.

Q

does it support Amazon video 4k? comes with Microsoft playready certificate?

By jay Jan-17/2019 18:25:35

A

Hello Jay,

It supports Amazon video 4k,but comes without Microsoft playready certificate.

Q

Hello, is Slovak/Czech language available for this product? Thank you

By Tantum Jan-08/2019 20:48:50

A

Hello Tantum,
Language: English,French,Germany,Italian,Multi-language,Spanish 

Q

Hello, does it support Hungarian language? Thanks for your answer.

By Zozó Dec-26/2018 11:01:54

A

Hello Zozó,

For your issue, please kindly note:

Yes,it does.

Q

Does this player have pre installed Kodi Addons. If i update Kodi to version 18 the addons will continue working? Thanks

By Chris Dec-23/2018 19:25:14

A

Hello Chris,


There are pre-installed Kodi.

Q

Is it rooted

By Lokesh Jangra Nov-23/2018 15:59:56

A

Hello Lokesh,

For your issue, please kindly note:

Yes, it is.




Q

Hello, dear seller! I would have several questions. Is the HDR mode supported? Can you play a movie on an external hard drive? Does DTS and Dolby Digital support it, and if so, does the sound go through the Hdmi connector without loss?

By Zoltan Krisztin Nov-22/2018 17:38:53

A

Hello Zoltan, 

This item supports  HDR mode .

You can play a movie on an external hard drive .

But I am sincerely sorry that it does not support DTS and Dolby.

Q

Hi there. Can this box be left on 24hrs a day to run a video via the HDMI socket to a smart TV which is being used as a display. The display itself will only be running around 12 hours a day but can be programmed to pick up say HHDMI 1 to select the X96 mini. If so, is there any issues like the X96 overheating - or can it too be programmed to come on at certain times of day?? Blessings Janie

By Janeway Nov-21/2018 10:05:19

A


Hello Janeway,

   

No


Q

1.) Does this DX96 Mini TV Box that you are advertising come with 2 GB Rom and 16 Gb of RAM? 2.) Is the X96 Mini TV Box rooted? 3.) does it have Bluetooth, f so , what version? 4.) Can it play regular Netflix movies? 5.) Can it play Netflix at 4K? 6.) Does it operate at 32bit or 64 bits?

By Daniel Diliberfti Nov-17/2018 05:15:31

A

Hello Daniel,


Please see the information below: 1. There are 1+8G and 2+16G. 2, there is rooted. 3, without Bluetooth. 4, you can play Netfix movies. 5, yes. 6, CPU64 bit, system 32 bit

Let me know if you need any further assistance. 


Q

Can I get it with a USA power plug

By Daniel Diliberti Nov-17/2018 04:54:58

A

Hello Daniel,


Please note that this is the UK Plug, maybe you need a USA adapter.

Let me know if you need any further assistance. 


Q

Hi Do you have stock? What is the deadline to dispatch?

By Caio Feb-07/2018 02:19:09

A

Hello Caio,

Yes, we have stock, please feel free to order it. 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

how many days does it take to ship here in the Philippines?

By Jao Feb-15/2019 12:49:42

A

Hello Jao,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How many days take the item to arrive in Portugal? Many thanks?

By Luís lopes Aug-23/2018 10:24:50

A

Hello Luís,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

is this product delivered from France?

By ali Mar-02/2018 21:56:39

A

Hello ali, 
We can ship it to France.

Let me know if you need any help.

Q

Hello my friends, I have two questions : if the pre-order ends, will you continue to sell it? If I order the box, could you send it to France? Thank you

By Abdssamad Sep-08/2017 10:49:41

A

Hello Abdssamad,


Yes, it can be shipped to France.

We will continue to sell it after the pre-order ends. 


Let me know if you need any further assistance. 


Q

does the box come pre loaded

By caroline Nov-13/2018 17:08:29

A

Hello Caroline,

Yes, it comes pre-installed.


Let me know if you need any further assistance. 


Q

i just bought the x96 mini tv box it was ok the first few days but now something went wrong it keeps restarting over and over and i only have for about 2 weeks . can you help ?? thanks in advance

By paul zammit Apr-28/2018 17:08:00

A

Hello paul
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.