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Customer Questions

  • All(166)
  • Product Information(121)
  • Stock Status(9)
  • Payment(1)
  • About Shipping(27)
  • Others(8)
Q

Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles.

By Gabriel Piovesana Dec-23/2017 20:05:05

A
Hello Gabriel,It is OxygenOS Snapdragon 835 . Let me know if you need any further assistance. 
Q

Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

By David Nov-16/2017 11:45:38

A
Hello David,Sorry this item is Chinese version.It can work with below Network:2G: GSM 850/900/1800/1900MHz3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 OS: OxygenOS.Let me know if you need any further assistance. 
Q

ele funcionara no brazil

By joão vitor Nov-16/2017 00:49:44

A
Hello joão,Sorry it does not global version.Network:2G: GSM 850/900/1800/1900MHz3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41Let me know if you need any further assistance.
Q

Can the language of the Phone be changed to german? Or will it be in chinese?

By Levin Müller Nov-14/2017 16:05:34

A
Hello Levin,It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.Let me know if you need any further assistance. 
Q

is this global version? work in brazil?

By luis Nov-10/2017 09:51:30

A
Hello luis,Sorry it does not global version.Network:2G: GSM 850/900/1800/1900MHz3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 Let me know if you need any further assistance. 
Q

Do you ship with the plug and is it used in Brazil? Is this the international version?

By Hashimoto Oct-31/2017 23:42:50

A
Hello Hashimoto, We will offer you an adapter so you can use in your country, it's international ROM.
Q

ROM GLOBAL?

By Moreno Oct-31/2017 16:29:23

A
Hello Moreno, International ROM.
Q

Hi, will this phone work in Movistar company in Argentina?

By steve weber Oct-30/2017 14:10:56

A
Hello steve, For the issue, please check the frequency in the link http://maps.mobileworldlive.com/  and detailed information as follows:Network:2G: GSM 850/900/1800/1900MHz3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41If your country can support the bands, you can use it in oyur country.
Q

have this product in stock ?

By silvestre Oct-29/2017 00:08:54

A
Hello silvestre, Yes, this item item in stock now.
Q

Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

By Saran Oct-25/2017 15:27:21

A
Hello Saran,Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.htmlPlease rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html