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Customer Questions & Answers

  • All(27)
  • Product Information(21)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Hello! If I buy this phone and pay for the hasty shipment, will it really arrive in 5 to 7 days?

By Yordy Apr-18/2018 03:34:12

A

Hello Yordy,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you please advise on the SIM/SD card slots. Are there two SIM card slots AND one SD card slot, or is one of the SIM card slots also used for the SD card slot (meaning that only one SIM card can be installed when an SD card is also installed). Thank you.

By Jen Apr-10/2018 16:31:53

A

Hello Jen,
You could use one SIM card and one SD card  at the same time.

Q

Can I use Google Play Store with MIUI? Thanks!

By Leo Mar-26/2018 03:54:55

A

Hello Leo,
Google Play Store: Yes 

Q

The ROM on this Phone supports OTA?

By guido palumbo Mar-23/2018 23:54:01

A

Hello guido, 
The ROM on this Phone supports OTA .

Q

how long it takes to area code 98600 in mexico

By ernesto Mar-23/2018 14:24:54

A

Hello ernesto,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, do you have this product in stock?

By Javier Henandez Mar-11/2018 03:42:08

A

Hello Javier,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

the chargers of xiaomi are compatible with portuguese power plug? if not, where can i get a compatible power plug?

By jose miguel Feb-20/2018 14:36:24

A

Hello Jose,

We are sincerely sorry that there is EU adapter for the item.It is possible that you may use it.


Q

Hello! Could you tell me if the device has Bulgarian language available as a menu language, please

By Tatyana Feb-08/2018 16:51:59

A

Hello Tatyana, 
It doesn't have Bulgarian language.

Let me know if you need any help.

Q

Hello ...Id like to know about bulgarian language?

By Tatyana Feb-08/2018 16:41:38

A

Hello Tatyana, 
It doesn't have bulgarian language

Let me know if you need any help.

Q

Hello.....I'd like to know after paying how long do you take to ship it? and If I buy it would you ship it to me with EU plug?

By Henrique Jan-03/2018 19:45:25

A

Hello Henrique,

It comes with the EU PLUG.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you please advise on the SIM/SD card slots. Are there two SIM card slots AND one SD card slot, or is one of the SIM card slots also used for the SD card slot (meaning that only one SIM card can be installed when an SD card is also installed). Thank you.

By Jen Apr-10/2018 16:31:53

A

Hello Jen,
You could use one SIM card and one SD card  at the same time.

Q

Can I use Google Play Store with MIUI? Thanks!

By Leo Mar-26/2018 03:54:55

A

Hello Leo,
Google Play Store: Yes 

Q

The ROM on this Phone supports OTA?

By guido palumbo Mar-23/2018 23:54:01

A

Hello guido, 
The ROM on this Phone supports OTA .

Q

the chargers of xiaomi are compatible with portuguese power plug? if not, where can i get a compatible power plug?

By jose miguel Feb-20/2018 14:36:24

A

Hello Jose,

We are sincerely sorry that there is EU adapter for the item.It is possible that you may use it.


Q

Hello! Could you tell me if the device has Bulgarian language available as a menu language, please

By Tatyana Feb-08/2018 16:51:59

A

Hello Tatyana, 
It doesn't have Bulgarian language.

Let me know if you need any help.

Q

Hello ...Id like to know about bulgarian language?

By Tatyana Feb-08/2018 16:41:38

A

Hello Tatyana, 
It doesn't have bulgarian language

Let me know if you need any help.

Q

Hello.....I'd like to know after paying how long do you take to ship it? and If I buy it would you ship it to me with EU plug?

By Henrique Jan-03/2018 19:45:25

A

Hello Henrique,

It comes with the EU PLUG.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

redmi 4a is unlocked for any carrier in Perú?

By Santiago Dec-02/2017 21:09:19

A

Hello Santiago,

It just can work with Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 800/850/1700/1800/2100/2600MHz ( Band 20/5/4/3/1/7 ), TD-LTE 2300/2600MHz ( B40/B38 ). 

Let me know if you need any further assistance. 


Q

Is there any user manual in french ?

By clohr Nov-11/2017 22:15:49

A

Hello clohr,


Sorry it just have English Manual : 1 . 

Let me know if you need any further assistance. 


Q

Is it with original MIUI global version or with Gearbest Shop ROM?

By aku Nov-02/2017 08:27:14

A

Hello aku,
Oringinal MIUI 8 international version.

Q

Hi, do you have this product in stock?

By Javier Henandez Mar-11/2018 03:42:08

A

Hello Javier,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, do you have this product in stock?

By David Sylvester Oct-24/2017 12:11:13

A

Hello David,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello! If I buy this phone and pay for the hasty shipment, will it really arrive in 5 to 7 days?

By Yordy Apr-18/2018 03:34:12

A

Hello Yordy,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long it takes to area code 98600 in mexico

By ernesto Mar-23/2018 14:24:54

A

Hello ernesto,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why the shipping date is every day changing? I have paid at the 22th september and the phone is not in your stock.. Best regards Oliver H.

By Oliver Hubertus Oct-04/2017 19:06:18

A

Hello Oliver,
We are sorry this item not in stock now, we except ship between Oct 8 - Oct 20.

Q

Hi, I live in Germany. Do I have to pay customs when I do order this item from HK or is it covered already in the pice. Thanks

By Hannes Dec-06/2017 17:56:37

A

Hello Hannes,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.