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Customer Questions

  • All(27)
  • Product Information(21)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Hello! If I buy this phone and pay for the hasty shipment, will it really arrive in 5 to 7 days?

By Yordy Apr-18/2018 03:34:12

A
Hello Yordy,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Can you please advise on the SIM/SD card slots. Are there two SIM card slots AND one SD card slot, or is one of the SIM card slots also used for the SD card slot (meaning that only one SIM card can be installed when an SD card is also installed). Thank you.

By Jen Apr-10/2018 16:31:53

A
Hello Jen,You could use one SIM card and one SD card  at the same time.
Q

Can I use Google Play Store with MIUI? Thanks!

By Leo Mar-26/2018 03:54:55

A
Hello Leo,Google Play Store: Yes 
Q

The ROM on this Phone supports OTA?

By guido palumbo Mar-23/2018 23:54:01

A
Hello guido, The ROM on this Phone supports OTA .
Q

how long it takes to area code 98600 in mexico

By ernesto Mar-23/2018 14:24:54

A
Hello ernesto,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hi, do you have this product in stock?

By Javier Henandez Mar-11/2018 03:42:08

A
Hello Javier,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

the chargers of xiaomi are compatible with portuguese power plug? if not, where can i get a compatible power plug?

By jose miguel Feb-20/2018 14:36:24

A
Hello Jose,We are sincerely sorry that there is EU adapter for the item.It is possible that you may use it.
Q

Hello! Could you tell me if the device has Bulgarian language available as a menu language, please

By Tatyana Feb-08/2018 16:51:59

A
Hello Tatyana, It doesn't have Bulgarian language.Let me know if you need any help.
Q

Hello ...Id like to know about bulgarian language?

By Tatyana Feb-08/2018 16:41:38

A
Hello Tatyana, It doesn't have bulgarian languageLet me know if you need any help.
Q

Hello.....I'd like to know after paying how long do you take to ship it? and If I buy it would you ship it to me with EU plug?

By Henrique Jan-03/2018 19:45:25

A
Hello Henrique,It comes with the EU PLUG.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html