All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(36)
  • Product Information(28)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(3)
Q

what's the difference between the global version and the international version ? thanks

By asmed Apr-28/2018 18:14:52

A

Hello, Asmed,


The international version is with Chinese manuel and with Chinese charger and US plug adapter.

The overall version is with English manuel and with European charger.


Q

Hello! Does this phone support lithuanian Language? Thanks!

By Rytis Apr-10/2018 08:08:03

A

Hello Rytis, 

Thank you for your inquiry.

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Is the sub model for this phone 2014715(Global) or 2014917(China) or something else?

By Jookieman Feb-07/2018 19:08:13

A

Hello Jookieman,
Please note that the item is an international version.

Hope you can understand that.

Q

Some websites say this phone will work on my network but I don't see this in the description. Does the phone work on LTE B4 (1700/2100 AWS 1)?

By Jookieman Feb-07/2018 19:05:22

A

Hello Jookieman,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1800/2100/2600MHz ( Band 5/8/3/1/7 ), TD-LTE B38/B39/B40/B41 ( 2555 - 2655MHz )

If your country can support the bands, you can use it in your country.


Q

Does it have Gyroscope Sensor ?

By Jose Rocha Oct-30/2017 22:07:06

A

Hello Jose,
We are sorry it doesn't has.

Q

please confirm this version has google play store or can be loaded with it. The earlier answer was not clear if it referred to this version. Thank you Lee

By Lee Oct-19/2017 14:21:56

A

Hello Lee,


Google Play Store: Yes . 


Let me know if you need any further assistance. 


Q

Also, can you confirm if this ships with a suitable plug for the country .. i.e if shipping to the UK will it come with UK plug or I just need to use UK adapter/USB plug socket? Thank you Lee

By Lee Oct-19/2017 11:53:52

A

Hello Lee,


This item is Chinese plug. 

Usually we will ship out an Power Adapter against your country.

Let me know if you need any further assistance. 


Q

hallo, I just want to know the difference between the international version and the global version? It has google play store? it support 3G and 4G in germany?

By mustapha Oct-14/2017 21:15:50

A

Hello mustapha,


The global version have original offical ROM.     

Google Play Store: Yes 

Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
TD-SCDMA: TD-SCDMA B34/B39 
4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz 
TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz)

Let me know if you need any further assistance. 


Q

This version is the 3gb/64gb?

By Lance Oct-10/2017 17:20:50

A

Hello Lance,
RAM: 3GB RAM 
ROM: 64GB 

Q

Is this the international version or the global version? Do you have it in stock? Thanks.

By Caio Oct-10/2017 17:03:10

A

Hello Caio,
International version, it in stock now.

Q

what's the difference between the global version and the international version ? thanks

By asmed Apr-28/2018 18:14:52

A

Hello, Asmed,


The international version is with Chinese manuel and with Chinese charger and US plug adapter.

The overall version is with English manuel and with European charger.


Q

Hello! Does this phone support lithuanian Language? Thanks!

By Rytis Apr-10/2018 08:08:03

A

Hello Rytis, 

Thank you for your inquiry.

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Is the sub model for this phone 2014715(Global) or 2014917(China) or something else?

By Jookieman Feb-07/2018 19:08:13

A

Hello Jookieman,
Please note that the item is an international version.

Hope you can understand that.

Q

Some websites say this phone will work on my network but I don't see this in the description. Does the phone work on LTE B4 (1700/2100 AWS 1)?

By Jookieman Feb-07/2018 19:05:22

A

Hello Jookieman,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1800/2100/2600MHz ( Band 5/8/3/1/7 ), TD-LTE B38/B39/B40/B41 ( 2555 - 2655MHz )

If your country can support the bands, you can use it in your country.


Q

Does it have Gyroscope Sensor ?

By Jose Rocha Oct-30/2017 22:07:06

A

Hello Jose,
We are sorry it doesn't has.

Q

please confirm this version has google play store or can be loaded with it. The earlier answer was not clear if it referred to this version. Thank you Lee

By Lee Oct-19/2017 14:21:56

A

Hello Lee,


Google Play Store: Yes . 


Let me know if you need any further assistance. 


Q

Also, can you confirm if this ships with a suitable plug for the country .. i.e if shipping to the UK will it come with UK plug or I just need to use UK adapter/USB plug socket? Thank you Lee

By Lee Oct-19/2017 11:53:52

A

Hello Lee,


This item is Chinese plug. 

Usually we will ship out an Power Adapter against your country.

Let me know if you need any further assistance. 


Q

hallo, I just want to know the difference between the international version and the global version? It has google play store? it support 3G and 4G in germany?

By mustapha Oct-14/2017 21:15:50

A

Hello mustapha,


The global version have original offical ROM.     

Google Play Store: Yes 

Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
TD-SCDMA: TD-SCDMA B34/B39 
4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz 
TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz)

Let me know if you need any further assistance. 


Q

This version is the 3gb/64gb?

By Lance Oct-10/2017 17:20:50

A

Hello Lance,
RAM: 3GB RAM 
ROM: 64GB 

Q

Is this the international version or the global version? Do you have it in stock? Thanks.

By Caio Oct-10/2017 17:03:10

A

Hello Caio,
International version, it in stock now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Do you ship to Turkey?

By Zidane Oct-10/2017 11:51:53

A

Hello Zidane,

It can be shipped to Turkey.

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Dear Sirs If i order this mobile phone i will have to pay also in the custom? If you have any ather way to avoid custom please let me know. Best regards Nikos

By Nikos Oct-02/2017 18:18:43

A

Hello Nikos,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello. This phone is sent from a EU country? Thanks

By P. Ferreira Sep-27/2017 17:05:05

A

Hello P.,


Sorry it will be shipped out from Hong Kong. 


Let me know if you need any further assistance. 


Q

can u delever in nepal free, cash on delever

By shambhu Sep-25/2017 11:37:17

A

Hello shambhu,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Do you make a refund if the product is caught at the customs

By Ömer Sep-19/2017 13:13:00

A

Hello Ömer,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Actually I would like you to help on choosing the protective back of silicone and the potective film of glass that fits this phone model but to be included at the same shipping packI I mean .to be shipped from the HK warehouse so it could be included at the same pack. please provide the code numbers for example

By Florisvaldo Sep-28/2017 15:06:35

A

Hello Florisvaldo,

Please choose it from below link:

https://www.gearbest.com/Xiaomi-Redmi-Note-4-_gear/. 


Let me know if you need any further assistance. 


Q

The cell is to be used in USA but have a riend in USA who will bring it tome later, I will choose it to delibvered in USA but it is to be used in Brazil, do I need to make any observation because that? could you help me on ponting the protective back of silicone and the potective film of glass that fits this modelto be included at the same shipping pack?

By Florisvaldo Barbosa Sep-27/2017 19:03:45

A

Hello Florisvaldo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1800/2100/2600MHz ( Band 5/8/3/1/7 ), TD-LTE B38/B39/B40/B41 ( 2555 - 2655MHz )


Not include.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
English Manual : 1 
SIM Needle: 1    


Q

Can I use this phone in AT&T México with 4g?

By Sergio Ordoñez López Sep-23/2017 15:42:04

A

Hello Sergio, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE 850/900/1800/2100/2600MHz ( Band 5/8/3/1/7 ), TD-LTE B38/B39/B40/B41 ( 2555 - 2655MHz )