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Customer Questions

  • All(32)
  • Product Information(16)
  • Stock Status(6)
  • Payment
  • About Shipping(6)
  • Others(4)
Q

Is this model with the glass bed

By Sylvie Feb-24/2019 01:59:21

A
Hello Sylvie,Yes, it has glass bed.
Q

What is the delivery price in Brazil with a tracking number up to Brazil? Thank you.

By Alexandre Feb-12/2019 00:33:53

A
Hello Alexandre,You can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail (This shipping method doesn't have a tracking number)& Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

Do you have Black 220V EU Plug in stock?

By K Demir Dec-23/2018 03:09:05

A
Hello K, Thank you for your inquiry.  Yes,it is in stock.
Q

which one of these do i need for australia? US Plug 220V EU Plug 110V US PLUG 110V EU PLUG 220V

By kaine Nov-25/2018 07:23:35

A
Hello Kaine,We will send an adapter with all our products according to the order's country of delivery.
Q

what cord do i get for australia? US Plug 220V, EU Plug 110V, US PLUG 110V or EU PLUG 220V

By kaine Nov-25/2018 07:19:41

A
Hello Kaine,We will send an adapter with all our products according to the order's country of delivery.
Q

Hello, The motherboard is mks gen L ? Thanks!

By Moi Nov-07/2018 19:06:35

A
Hello Moi, Yes , it is .
Q

Is the operating system 12v or 24v ?

By Len Lewis Oct-30/2018 12:16:19

A
Hello Len,The operating system is 24V.
Q

How hot can the nozzle heat up to maximum with a all metal hot end

By Calvin Harvey Oct-02/2018 23:55:08

A
Hello Calvin,Our nozzles, the recommended maximum temperature should not exceed 230 degrees.Let me know if you need any further assistance. 
Q

Is this a version with golden parts, like in the picture?

By Kuba Sep-01/2018 16:23:39

A
Hello Nan,For your issue, please kindly note:Yes,it is.
Q

Does this printer require 220 volts or can it also work on 110 volts?

By Gary Aug-31/2018 19:59:13

A
Hello Gary, This item has 110V or 220V for heat bed optional, you need to buy the voltage match to your home voltage,thanks.