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Customer Q&A

  • All(32)
  • Product Information(16)
  • Stock Status(6)
  • Payment
  • About Shipping(6)
  • Others(4)
Q

Is this model with the glass bed

By Sylvie Feb-24/2019 01:59:21

A

Hello Sylvie,


Yes, it has glass bed.



Q

What is the delivery price in Brazil with a tracking number up to Brazil? Thank you.

By Alexandre Feb-12/2019 00:33:53

A

Hello Alexandre,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail (This shipping method doesn't have a tracking number)& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Do you have Black 220V EU Plug in stock?

By K Demir Dec-23/2018 03:09:05

A

Hello K, 

Thank you for your inquiry.  

Yes,it is in stock.

Q

which one of these do i need for australia? US Plug 220V EU Plug 110V US PLUG 110V EU PLUG 220V

By kaine Nov-25/2018 07:23:35

A

Hello Kaine,


We will send an adapter with all our products according to the order's country of delivery.


Q

what cord do i get for australia? US Plug 220V, EU Plug 110V, US PLUG 110V or EU PLUG 220V

By kaine Nov-25/2018 07:19:41

A

Hello Kaine,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, The motherboard is mks gen L ? Thanks!

By Moi Nov-07/2018 19:06:35

A

Hello Moi, 
Yes , it is .

Q

Is the operating system 12v or 24v ?

By Len Lewis Oct-30/2018 12:16:19

A

Hello Len,

The operating system is 24V.

Q

How hot can the nozzle heat up to maximum with a all metal hot end

By Calvin Harvey Oct-02/2018 23:55:08

A

Hello Calvin,


Our nozzles, the recommended maximum temperature should not exceed 230 degrees.

Let me know if you need any further assistance. 


Q

Is this a version with golden parts, like in the picture?

By Kuba Sep-01/2018 16:23:39

A

Hello Nan,

For your issue, please kindly note:

Yes,it is.


Q

Does this printer require 220 volts or can it also work on 110 volts?

By Gary Aug-31/2018 19:59:13

A

Hello Gary, 

This item has 110V or 220V for heat bed optional, you need to buy the voltage match to your home voltage,thanks.



Q

Hello, The motherboard is mks gen L ? Thanks!

By Moi Nov-07/2018 19:06:35

A

Hello Moi, 
Yes , it is .

Q

Is the operating system 12v or 24v ?

By Len Lewis Oct-30/2018 12:16:19

A

Hello Len,

The operating system is 24V.

Q

How hot can the nozzle heat up to maximum with a all metal hot end

By Calvin Harvey Oct-02/2018 23:55:08

A

Hello Calvin,


Our nozzles, the recommended maximum temperature should not exceed 230 degrees.

Let me know if you need any further assistance. 


Q

Is this a version with golden parts, like in the picture?

By Kuba Sep-01/2018 16:23:39

A

Hello Nan,

For your issue, please kindly note:

Yes,it is.


Q

Does this printer require 220 volts or can it also work on 110 volts?

By Gary Aug-31/2018 19:59:13

A

Hello Gary, 

This item has 110V or 220V for heat bed optional, you need to buy the voltage match to your home voltage,thanks.



Q

Hi, is this the new Gold version or the old one? Thank you.

By Jordi Tarrada Aug-23/2018 07:08:35

A

Hello Jordi,


It is black,not Gold.

Q

Hi, Does TEVO Tornado print 0.05mm resolution? Thanks.

By Filipe Jul-13/2018 11:13:32

A

Hello Filipe,
Yes, TEVO Tornado prints 0.05mm resolution.

Q

Hi, is this the old version with MKS BASE motherboard or does it have the new MKS GEN L motherboard?

By Henk Jun-20/2018 22:18:18

A

Dear Henk,


It has 2018 MKS gen-L  motherboard.

Q

Do the Tevo Tornado have the power failure print resume option ? And the Filament Runout Detection Sensor ? Thanks

By Yann May-23/2018 11:15:47

A

Hello Yann,

No, sorry.

No, sorry.

Q

Do you offer warranty for this item?

By Giannis Feb-01/2018 12:35:43

A

Hello Giannis
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Do you have Black 220V EU Plug in stock?

By K Demir Dec-23/2018 03:09:05

A

Hello K, 

Thank you for your inquiry.  

Yes,it is in stock.

Q

Do you have it in stock and if i buy one today when would you ship it.to France ?

By Toussaint Michelangeli Feb-01/2018 12:18:30

A

Hello Toussaint,

Thanks for your inquiry.

1: Yes, it is available now.

2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you have it in stock and if i buy one today when would you ship it.

By Larry Jan-30/2018 09:52:38

A

Hello Larry,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do yo have this item in sotck? If not, when you probably will have?

By Adrian Jan-02/2018 23:46:37

A

Hello Adrian,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do yo have this item in sotck? If not, when you probably will have?

By Adrian Nov-10/2017 08:50:23

A

Hello Adrian,

This item can be sent out between Nov 14 - Nov 17 after payment.

Please feel free to order now.


Q

Hello, when will the Tornado be in stock? i ordered on 25th of september an till now nothing happens. At order date there was allegedly 67 piece in your warehouse. When gearbest will ship the printer? regards

By Lars Oct-11/2017 14:14:53

A

Hello Lars,
We except in stock between Oct 19 - Oct 21.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

What is the delivery price in Brazil with a tracking number up to Brazil? Thank you.

By Alexandre Feb-12/2019 00:33:53

A

Hello Alexandre,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail (This shipping method doesn't have a tracking number)& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Do you ship from China or the USA? I'm in US

By Allen Zagel Apr-16/2018 01:15:17

A

Hello Allen,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in China warehouse. 

Please feel free to order it.


Q

Hello! Im from Slovenia (EU). And if i send an order for product wich is in stock G-W-5 do i have pay any tax? I dont know if the stock is in EU Tnx

By Mitja Apr-14/2018 19:52:28

A

Dear Mitja,


It is in stock in G-W-5 now.

Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. To know more about tax in your local country, you can consult with DHL or your local Customs office.

Appreciate your understanding.


Q

Hello, i like to buy this product. I am from Macedonia and it say the shipping is $382. Is there another cheaper shipping, because this way the shipping is more expensive than the product.

By Toni Stanojoski Feb-17/2018 20:35:56

A

Hello Toni,
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
Please take a look at our free shipping product here ( sent by flat rate shipping).
http://www.gearbest.com/about/shipping-methods.html

Q

pueden declarar menos precio??

By Nico Jan-30/2018 23:29:09

A

Hello  Nico,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Can you declacre it with 130$ ?

By Pit Oct-31/2017 04:17:50

A

Hello Pit, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is this model with the glass bed

By Sylvie Feb-24/2019 01:59:21

A

Hello Sylvie,


Yes, it has glass bed.



Q

which one of these do i need for australia? US Plug 220V EU Plug 110V US PLUG 110V EU PLUG 220V

By kaine Nov-25/2018 07:23:35

A

Hello Kaine,


We will send an adapter with all our products according to the order's country of delivery.


Q

what cord do i get for australia? US Plug 220V, EU Plug 110V, US PLUG 110V or EU PLUG 220V

By kaine Nov-25/2018 07:19:41

A

Hello Kaine,


We will send an adapter with all our products according to the order's country of delivery.


Q

In addition to the TEVO Tornadokit is there any thread/filament for testing?

By Giuseppe Mar-09/2018 19:58:36

A

Hello Giuseppe,

We are sincerely sorry that there is any thread/filament for testing.Hope you may understand us.