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Customer Q&A

  • All(46)
  • Product Information(39)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(3)
  • Others(2)
Q

Hello, I want to buy it so much but I have a question Does it support bluetooth? And if it does, could I use that kind of bluetooth keyboard and that bluetooth joystick that are popular intens? Cause I'd like to simplify my life using my TV box for gaming and save my time tapping on the keyboard!

By Fran Feb-12/2019 00:48:48

A

Hello Fran, 
No ,I am sincerely sorry that it does not have bluetooth.

Q

Does it support 5.1 surround sound?

By Zoran Nov-17/2018 18:14:19

A

Hello Zoran, 
No ,I am sincerely sorry that it does not .

Q

It's not shipped to india??

By Mayur Oct-21/2018 10:20:27

A

Hello Mayur,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Does it support any kind of external file for subtitles?

By maimous Oct-07/2018 14:45:33

A

Hello Maimous,


It can support external file for subtitles if you use KODI.

Q

The EU PLUG power supply has 110V or 220V?

By MikeMaister Oct-04/2018 15:06:24

A

Hello MikeMaister, 
The power adapter supplied with the shipment is: 100-240V.

Q

have mirrorcast facility

By sandeep Sep-25/2018 08:35:17

A

Hello Sandeep,


It can support Android, but does not support Apple system.

Q

Can Support extension subtitle .SRT ?

By Jonnathan Aug-31/2018 16:24:50

A

Hello Jonnathan,

No, sorry.

Q

cual es el tamaño maximo de la micro sd soportada por esta tv box?

By francisco Jul-26/2018 04:07:13

A

Hello Francisco, 
This item supports tf card upon to 32GB .

Q

Have a remote control ?

By luis Jul-03/2018 15:21:53

A

Hello Luis,
Thanks for your inquiry.

Yes, the item comes with a remote control.

Q

is google play store installed? if not on which tv box is google playstore installed?

By Sebastian Jun-29/2018 17:34:36

A

Hello Sebastian, 
The google play store is installed.

Let me know if you need any help.

Q

Hello, I want to buy it so much but I have a question Does it support bluetooth? And if it does, could I use that kind of bluetooth keyboard and that bluetooth joystick that are popular intens? Cause I'd like to simplify my life using my TV box for gaming and save my time tapping on the keyboard!

By Fran Feb-12/2019 00:48:48

A

Hello Fran, 
No ,I am sincerely sorry that it does not have bluetooth.

Q

Does it support 5.1 surround sound?

By Zoran Nov-17/2018 18:14:19

A

Hello Zoran, 
No ,I am sincerely sorry that it does not .

Q

Does it support any kind of external file for subtitles?

By maimous Oct-07/2018 14:45:33

A

Hello Maimous,


It can support external file for subtitles if you use KODI.

Q

The EU PLUG power supply has 110V or 220V?

By MikeMaister Oct-04/2018 15:06:24

A

Hello MikeMaister, 
The power adapter supplied with the shipment is: 100-240V.

Q

have mirrorcast facility

By sandeep Sep-25/2018 08:35:17

A

Hello Sandeep,


It can support Android, but does not support Apple system.

Q

Can Support extension subtitle .SRT ?

By Jonnathan Aug-31/2018 16:24:50

A

Hello Jonnathan,

No, sorry.

Q

cual es el tamaño maximo de la micro sd soportada por esta tv box?

By francisco Jul-26/2018 04:07:13

A

Hello Francisco, 
This item supports tf card upon to 32GB .

Q

Have a remote control ?

By luis Jul-03/2018 15:21:53

A

Hello Luis,
Thanks for your inquiry.

Yes, the item comes with a remote control.

Q

is google play store installed? if not on which tv box is google playstore installed?

By Sebastian Jun-29/2018 17:34:36

A

Hello Sebastian, 
The google play store is installed.

Let me know if you need any help.

Q

Hello, Does this device support USB cameras (e.g. Logitech) for skype or skype for business?

By Csaba Jun-09/2018 17:38:00

A

Dear Csaba,


Yes, it supports  USB cameras.

Q

do you still have stock?

By JULIO May-07/2018 14:03:34

A

Hello JULIO,


yes

Q

Hello could i have a better price if i buy 10 pcs? thx

By nord Apr-15/2018 09:36:00

A

Hello Nord,
For all wholesale inquiries, we have now a specific website bulk purchase.                                                              
Please check out http://www.volumebest.com/ for the best offers.

Q

It's not shipped to india??

By Mayur Oct-21/2018 10:20:27

A

Hello Mayur,

We are pleased to inform you that we can ship all over the world, including your country.


Q

I am purchase W95 tv box so, how much Rs I have pay in custom charge.My parsal in deliver in india

By ashish May-23/2018 03:14:52

A

Hello Ashish,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

If I buy the 2G+16Gb model could you write a lower price on the packets so I wont have to pay extra customs charges?

By Emin Oct-09/2017 21:29:44

A

Hello Emin, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

The box has a av out port. I want to connect it to a scart on na old tv. What kind of cable can I put on it? Thank you and sorry for any mistake. Helio Matias

By Helio Matias Apr-03/2018 17:34:13

A

Hello Helio,

You need only one piece of AV cable.Thank you.


Q

Hi, Can you put me a AV cable instead of a HDMI cable? Best regards, Ivan

By mogi Feb-17/2018 10:54:29

A

Hello mogi,

Sorry.
Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x IR Remote Control, 1 x English User Manual