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Customer Questions

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  • Product Information(1)
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could you delivering this product to syria?

By Amjad Mar-17/2018 20:05:50

Hello Amjad, If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Hello its free shipping in a normal one and expensive shipping if i buy Combo. why , can i have free shipping if i buy the combo ? thanks

By Allan Feb-16/2018 23:02:59

Hello Allan,                                                                                                                                                                                                                You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  The price shown on the on the product page is the item price, shipping cost is not included.Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

how long will the shipping to germany take in total? (HK Warehouse, Order today)

By Timo Jan-23/2018 10:53:53

Hello Timo,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: 

Hello. Can you tell me if this is a brand new item and where is it shipping from? Will there be any import customs fee to France? Thanks in advance. Kind regards. Kent Bleazard.

By Kent Bleazard Dec-04/2017 07:34:29

Hello Kent,Thanks for your inquiry.1: It is brand new and we ship from China.2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: