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Customer Questions & Answers

  • All(70)
  • Product Information(33)
  • Stock Status(20)
  • Payment(3)
  • About Shipping(10)
  • Others(4)
Q

Does it has wireless charging? Possibly no because I couldn't find it in description

By Elijus Juozas Ulickas May-22/2018 22:38:08

A

Hello Elijus, 
No ,I am sincerely sorry that it does not .

Q

Package contents?

By Arthur Fernandes May-22/2018 01:44:28

A

Dear Arthur,


Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hi, the phone will be avaible in black?

By Andree May-18/2018 18:51:52

A

Hello Andree,
We have stock in black now, please feel free to order it.
Best Regards

Q

what is the charger pluge type

By Caio Ramineli May-13/2018 18:49:28

A

Hello Caio,


European regulations

Q

Send the black color to Brazil?

By José Carlos May-11/2018 21:01:49

A

Hello José,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi. When will the phone be available in black color?

By Alexis May-11/2018 01:07:21

A

Hello Alexis,
We have stock now, please feel free to order it.
Best Regards

Q

Hi! Which is the operational system of this cellphone? It's Android?

By Iara May-09/2018 15:59:51

A

Hello Iara, 
System: Android One

Let me know if you need any help.

Q

Hello. Is the phone available? Do you have black color in stock?

By Rick May-06/2018 04:47:38

A

Hello Rick,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is there any warranty on the product?

By Ved May-05/2018 17:58:16

A

Hello Ved
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello Has an inch

By Bilal May-05/2018 14:44:12

A

Hello Bilal, 
Thanks for your inquiry.

Screen size: 5.5 inch 

Q

Does it has wireless charging? Possibly no because I couldn't find it in description

By Elijus Juozas Ulickas May-22/2018 22:38:08

A

Hello Elijus, 
No ,I am sincerely sorry that it does not .

Q

Package contents?

By Arthur Fernandes May-22/2018 01:44:28

A

Dear Arthur,


Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

what is the charger pluge type

By Caio Ramineli May-13/2018 18:49:28

A

Hello Caio,


European regulations

Q

Send the black color to Brazil?

By José Carlos May-11/2018 21:01:49

A

Hello José,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi! Which is the operational system of this cellphone? It's Android?

By Iara May-09/2018 15:59:51

A

Hello Iara, 
System: Android One

Let me know if you need any help.

Q

Is there any warranty on the product?

By Ved May-05/2018 17:58:16

A

Hello Ved
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello Has an inch

By Bilal May-05/2018 14:44:12

A

Hello Bilal, 
Thanks for your inquiry.

Screen size: 5.5 inch 

Q

work with android one?

By Omar Alarcón Apr-30/2018 01:24:27

A

Hello Omar,
System: Android One

Q

Excuseme you have the cellphone in color black? in 64GB Global Versio

By Carlos Sandoval Apr-27/2018 23:06:57

A

Hello Carlos, 

Yes,we have the black one.
https://www.gearbest.com/cell-phones/pp_757529.html?wid=1349303

Q

Will this phone work on Telstra 4G network in Australia?

By David Apr-23/2018 13:23:21

A

Dear David,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: Band B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Q

Hi, the phone will be avaible in black?

By Andree May-18/2018 18:51:52

A

Hello Andree,
We have stock in black now, please feel free to order it.
Best Regards

Q

Hi. When will the phone be available in black color?

By Alexis May-11/2018 01:07:21

A

Hello Alexis,
We have stock now, please feel free to order it.
Best Regards

Q

Hello. Is the phone available? Do you have black color in stock?

By Rick May-06/2018 04:47:38

A

Hello Rick,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this item available? When will you send it? Is nl post available option? Thank you

By Hlias Apr-15/2018 14:00:17

A

Hello Hlias,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Excuseme you have the cellphone in color black? in 64GB Global Version

By DARIK Apr-09/2018 22:35:42

A

Hello DARIK,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you know when rose gold color will be in stock again?

By Anna Apr-09/2018 09:25:43

A

Hello Anna,
Yes, we have stock in  G-W-5 warehouse, please feel free to order it.
Best Regards

Q

Hello, will you be adding the Rose Gold version before the flash sale ends? Does it come with a type C power adapter? Thank you.

By Soli Mar-28/2018 03:21:52

A

Hello Soli,

Yes, it is in flash sale now.

https://www.gearbest.com/m-goods-sn-225938202.htm?wid=4

We will send an adaptor according to the order's country of delivery.

Q

Do you have black color in stock?

By Paco Mar-27/2018 19:03:19

A

Hello Paco,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you have the red version in stock?

By Emmanuel Jimenez Mar-01/2018 19:48:21

A

Hello Emmanuel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When you will have red version in stock?

By Emmanuel Mar-01/2018 19:45:34

A

Hello Emmanuel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

IS the money with or without discount??

By Buyer Mar-26/2018 08:28:43

A

Hello Buyer,

It is in flash sale, in this case,  the money is with discount, you could pay with flash sale price.


Q

Hello good afternoon, I just bought this product and I would like to know if it can be declared for lower cost to avoid customs costs. regards

By Matias Joel Olivares Sterch Feb-17/2018 18:13:16

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hello. I have a friend who lives in Miami and he is interested in buying a xiaomi model mi a1. What does he need to do to adquire it and if that posibility exits how long it will take to arrive. i want to know also the terms of payment.Thanks.

By Alexis Monteagudo Romero Feb-07/2018 20:28:17

A

Hello Alexis,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx

Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 

If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

What means HK?

By Wim Kramer Apr-30/2018 12:34:08

A

Hello Wim, 

Thank you for your inquiry.

The HK is our HongKong warehouse. 


Q

este celular si lo envían a Perú

By Arturo gonzales Mar-24/2018 16:59:35

A

Hello Arturo, 
Thanks for your inquiry.

We ship this item to Peru. You can add the item to your cart first.

Q

i live in europe, which warehouse is in europe ?

By Max Mar-17/2018 11:30:16

A

Hello Max, 

Thank you for your inquiry.

The G-W is our EU warehouse.


Q

When will you have stock for G-W-16?

By Tiago de Sousa Mar-07/2018 18:44:20

A

Hello Tiago,
We have stock now, please feel free to order it.
Best Regards

Q

Hi, the G-W-4 and G-W-5 are both EU warehouses?

By Omiros Mar-06/2018 19:19:43

A

Hello Omiros,
Yes, they are EU warehouses.

G-W-4 warehouse is in Poland.

G-W-5 warehouse is in Czech Republic.


Q

Hello! I want to order this product from warehouse G-W-16 where it is available, but I get message "Cannot ship to Bulgaria". The shipping from this warehouse is possible to other countries. What is the reason for this? The shipping from HK warehouse is possible, but will require additional custom taxes.

By Stoyan Feb-25/2018 00:56:45

A

Hello Stoyan,

The warehouse G-W-16 is in Spain. If you could not choose your country, it means that the shipping method is limited.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Could this time be delivered to Nigera? Also, I would be using an expedited shipping for this product, how many days would the delivery take { NIGERIA}

By Nolan Feb-16/2018 23:22:01

A

Hello Nolan,


We ship everywhere in the world from the CN warehouse.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Could you send this item with another description in invoice and as a gift ? Because de customs authorities thay usually input tax charges for every smartphone.

By RENAN SALVO Feb-15/2018 15:17:19

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Is shipping available to South Africa Via Priority Line?

By Will Feb-15/2018 11:23:06

A

Hello Will,

Yes.

Unregistered Air Mail(no tracking information)    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    15 - 20 business days    USD$0.08    

Priority Line    10 - 14 business days    USD$10.16    

Expedited Shipping    7 - 12 business days    USD$71.25    


Q

the shipping is from Spain?

By Ruben Feb-10/2018 21:55:09

A

Hello Ruben,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in HK warehouse. 

Please feel free to order it.


Q

If my phone fails, How can i apply the warranty?

By Aaron Apr-13/2018 02:04:46

A

Hello Aaron,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello i have some questions. Send this cellphone to mexico? What AC adapter have ?

By Sebastian Escobedo Apr-01/2018 03:58:27

A

Hello Sebastian,
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    10 - 25 business days    $1.33    

Registered Air Mail    15 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    $0.27    

Expedited Shipping    3 - 8 business days    $24.66    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


It has EU plug.

We will send an adaptor according to the order's country of delivery.

Q

Can you declare a lower value in the note? Can you describe the product under another name to avoid taxation? Taxes in Brazil are very high

By RODRIGO Mar-09/2018 15:15:37

A

Hello RODRIGO,
Thanks for your inquiry.

Sorry we cannot declare a lower value or another name for your package.

Q

I brought mi a1 a couple days. While in call i am getting buzzing sound from earpiece speaker. Has anyone else ever faced this problem. If yes, I want to know the fix of this problem. thanks

By Márcio Esteves Feb-24/2018 16:23:49

A

Hello Márcio
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.