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Customer Questions & Answers

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  • Product Information(21)
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  • Others(3)
Q

What about heat disipation? Lot of models I've tested, got heating prroblems after few hours of function, especially in the summer, when temperaturea reach 30'C. Is that why I'd rather buy models with full aluminium case. What about heat dissipation on this model? Which material the case is made on?

By Cristian Feb-10/2019 21:41:14

A

Hello Cristian,


The box is made of plastic mold, we will put a piece of thermal silica inside the machine to achieve heat dissipation.


Q

Does it have google play installed? Does it support Bluetooth keyboard and mouse? Is it rooted?

By Dimitris Nov-28/2018 10:31:36

A

Hello Dimitris, 

It is installed google and can support Bluetooth keyboard and mouse, the box itself is open root


Q

It says its pre-loaded with add ons. is it loaded with add ons to watch live tv?

By Jamie Nov-13/2018 13:09:47

A

Hello Jamie,

Please note that we just pre-installed a few simple and commonly used APKs, like KODI YOUTUBE NETFILX, if you have other needs, you can download them yourself.


Let me know if you need any further assistance. 


Q

Is this android box with remote control?

By Ervis Oct-15/2018 10:33:43

A

Hello Ervis, 

Thank you for your inquiry.

Package Contents: 1 x TV Box, 1 x Remote Control, 1 x Charger Adapter, 1 x HDMI Cable.

Q

This device supports Widevine L1?

By Juan Oct-08/2018 22:17:34

A

Hello Juan,


We are sorry that this product does not support Widevine L1.

Let me know if you need any further assistance. 


Q

Is it compatible with HBO, Netflix and amazon prime video? Thank you

By David Fernandez Oct-02/2018 14:32:59

A

Hello David,


We are sorry that this product is only compatible with the mobile version, and the TV version is not compatible.

Let me know if you need any further assistance. 


Q

I would like to use on a monitor setup vertically in portrait mode. I will be playing only local vertical portrait videos on it. Will this device work for such a job?

By Gideon Lupine Sep-18/2018 19:22:01

A

Hello Gideon,


The TV box has a 360-degree rotation function setting.

Q

CAN I CONNECT MY EXTERNAL 3TB USB HDD TO THE USB INPUT?

By CHAD Sep-07/2018 02:09:11

A

Hello CHAD,


Thanks for your inquiry.


This requires an external power supply, worrying about the lack of power supply to the USB interface.


Have a nice day.


Q

Does it support Miracast???

By Deep Sep-03/2018 06:52:34

A

Hello Deep, 
Yes, it supports Miracast.

Let me know if you need any help.

Q

Is there a toslink digital audio optical output port? Can it output Dolby Digital and DTS to receiver?

By Henrique Aug-31/2018 10:45:49

A

Hello Henrique, 
It is support 5.1 Surround Sound Output.

Q

Does it have google play installed? Does it support Bluetooth keyboard and mouse? Is it rooted?

By Dimitris Nov-28/2018 10:31:36

A

Hello Dimitris, 

It is installed google and can support Bluetooth keyboard and mouse, the box itself is open root


Q

It says its pre-loaded with add ons. is it loaded with add ons to watch live tv?

By Jamie Nov-13/2018 13:09:47

A

Hello Jamie,

Please note that we just pre-installed a few simple and commonly used APKs, like KODI YOUTUBE NETFILX, if you have other needs, you can download them yourself.


Let me know if you need any further assistance. 


Q

Is this android box with remote control?

By Ervis Oct-15/2018 10:33:43

A

Hello Ervis, 

Thank you for your inquiry.

Package Contents: 1 x TV Box, 1 x Remote Control, 1 x Charger Adapter, 1 x HDMI Cable.

Q

This device supports Widevine L1?

By Juan Oct-08/2018 22:17:34

A

Hello Juan,


We are sorry that this product does not support Widevine L1.

Let me know if you need any further assistance. 


Q

Is it compatible with HBO, Netflix and amazon prime video? Thank you

By David Fernandez Oct-02/2018 14:32:59

A

Hello David,


We are sorry that this product is only compatible with the mobile version, and the TV version is not compatible.

Let me know if you need any further assistance. 


Q

I would like to use on a monitor setup vertically in portrait mode. I will be playing only local vertical portrait videos on it. Will this device work for such a job?

By Gideon Lupine Sep-18/2018 19:22:01

A

Hello Gideon,


The TV box has a 360-degree rotation function setting.

Q

CAN I CONNECT MY EXTERNAL 3TB USB HDD TO THE USB INPUT?

By CHAD Sep-07/2018 02:09:11

A

Hello CHAD,


Thanks for your inquiry.


This requires an external power supply, worrying about the lack of power supply to the USB interface.


Have a nice day.


Q

Does it support Miracast???

By Deep Sep-03/2018 06:52:34

A

Hello Deep, 
Yes, it supports Miracast.

Let me know if you need any help.

Q

Is there a toslink digital audio optical output port? Can it output Dolby Digital and DTS to receiver?

By Henrique Aug-31/2018 10:45:49

A

Hello Henrique, 
It is support 5.1 Surround Sound Output.

Q

Hello! I would like to use this box for Android TV Development, and I am wondering about two things: 1) Does it support portrait orientation? 2) Does it support HID? (I have IR-touch HID, vendorId: 1FF7 and deviceId: 0013) Thanks! I've checked some boxes and some of them was able to handle with HID, and some of them was able to run apps in portrait mode. But I need both :)

By Przemek Jul-18/2018 06:23:42

A

Hello Przemek,


Yes, it supports portrait orientation and HID.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

What about heat disipation? Lot of models I've tested, got heating prroblems after few hours of function, especially in the summer, when temperaturea reach 30'C. Is that why I'd rather buy models with full aluminium case. What about heat dissipation on this model? Which material the case is made on?

By Cristian Feb-10/2019 21:41:14

A

Hello Cristian,


The box is made of plastic mold, we will put a piece of thermal silica inside the machine to achieve heat dissipation.


Q

How to switch front display to 24h mode?

By Artur May-29/2018 16:18:16

A

Hello Artur,

Yes, there is a time in setting, it can be adjusted to a 24-hour clock.

Q

Kodi is it supported? What is the maximum capacity for an external drive? Thank you

By Paolo Sep-25/2017 16:20:17

A

Hello Paolo,
For the item, please note that it can support Kodi.

And the max. extended capacity of the item is 128G.