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Customer Q&A

  • All(36)
  • Product Information(26)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(2)
  • Others(1)
Q

Can you project 120” image size. If yes how far should you mount the projector from the screen? Thanks

By Firas Dec-15/2018 08:53:21

A

Hello Firas, 
Yes, 3 meters is the best distance.

Q

Can I install Netflix in the android?

By Karen Nov-07/2018 16:15:22

A

Hello Karen,


Yes, you can install Netflix in the android.

Q

What is the warranty for this product and what is your refund policy on it? Thanks

By David Oct-18/2018 08:19:20

A

Hello David,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Does this product with android have wifi and wired lan cable connection? It says it does in general description but does not mention wifi and Ej45 can't be seen in pictures. Thanks

By David Oct-18/2018 08:17:52

A

Hello David,


Android version of the machine can be connected to WIFI or directly connected by network cable.

Q

does it has wifi and Bluetooth for screen mirroring purpose

By roshan sanju Sep-22/2018 02:48:57

A

Hello Roshan, 
This item has wifi and Bluetooth .

Q

can it be ceiling mounted

By Keerthi Kumar BR Sep-11/2018 18:17:06

A

Hello Keerthi, 
It can be ceiling mounted.

Let me know if you need any help.

Q

I want to purchase GP100up model how much it costs customs tax to ship it to india

By Keerthi Kumar BR Sep-11/2018 18:13:59

A

Hello Keerthi,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can i connection with iphone miroring?

By choi Sep-05/2018 04:10:37

A

Hello Choi,
Yes,  please feel free to order it.
Best Regards

Q

Looks a great product and will play PDF from usb stick but will it play PowerPoint too.

By Sharon Aug-09/2018 12:08:54

A

Hello Sharon,

No, sorry.

Picture Formats: JPG, JPEG, BMP, GIF, PNG, GIF 
Video Formats: MPG, AV, TS, MOV, MKV, DAT, MP4, VOB, 1080P 
Audio Formats: MP3, WMA, AAC, M4A 

Q

Do you'll provide COD for this product? (INDIA)

By Curt D'souza Jun-16/2018 09:43:52

A

Dear Curt,


Sorry, we do not provide COD for this product.

Q

Can you project 120” image size. If yes how far should you mount the projector from the screen? Thanks

By Firas Dec-15/2018 08:53:21

A

Hello Firas, 
Yes, 3 meters is the best distance.

Q

Can I install Netflix in the android?

By Karen Nov-07/2018 16:15:22

A

Hello Karen,


Yes, you can install Netflix in the android.

Q

Does this product with android have wifi and wired lan cable connection? It says it does in general description but does not mention wifi and Ej45 can't be seen in pictures. Thanks

By David Oct-18/2018 08:17:52

A

Hello David,


Android version of the machine can be connected to WIFI or directly connected by network cable.

Q

can it be ceiling mounted

By Keerthi Kumar BR Sep-11/2018 18:17:06

A

Hello Keerthi, 
It can be ceiling mounted.

Let me know if you need any help.

Q

can i connection with iphone miroring?

By choi Sep-05/2018 04:10:37

A

Hello Choi,
Yes,  please feel free to order it.
Best Regards

Q

Looks a great product and will play PDF from usb stick but will it play PowerPoint too.

By Sharon Aug-09/2018 12:08:54

A

Hello Sharon,

No, sorry.

Picture Formats: JPG, JPEG, BMP, GIF, PNG, GIF 
Video Formats: MPG, AV, TS, MOV, MKV, DAT, MP4, VOB, 1080P 
Audio Formats: MP3, WMA, AAC, M4A 

Q

Do you'll provide COD for this product? (INDIA)

By Curt D'souza Jun-16/2018 09:43:52

A

Dear Curt,


Sorry, we do not provide COD for this product.

Q

The projector support 4K or not.

By JOSE ANTONIO May-17/2018 13:15:00

A

Hello JOSE,


stand by


Q

The projector support 4K

By JOSE ANTONIO May-17/2018 13:10:05

A

Hello JOSE
yes ,support

Q

how many of them have ANSI lumen ????

By mateusz May-12/2018 16:33:23

A

Dear mateusz,


It is 3200 Lumens.

Q

ihi.I ordered from China to UK.hope will no pay customs.thanks

By pity May-28/2018 02:52:21

A

Hello Pity,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi there I know it is a buy period, but do you have any stock right now? Thank you.

By Paul Dec-19/2017 19:12:57

A

Hello Paul,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

I wonder if the product already has in stock, because I will only buy if you have in stock! Thank you!

By Cristiane Cunha Nov-01/2017 01:40:34

A

Hello Cristiane,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Would you like to know if the product is in stock?

By Bruno Moraes Oct-17/2017 18:04:00

A

Hello Bruno,
We except in stock between Oct 21 - Oct 24.

Q

Would you like to know if the product is in stock?

By Bruno Moraes Oct-17/2017 18:03:27

A

Hello Bruno,
We except in stock between Oct 21 - Oct 24.

Q

What is the warranty for this product and what is your refund policy on it? Thanks

By David Oct-18/2018 08:19:20

A

Hello David,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

does it has wifi and Bluetooth for screen mirroring purpose

By roshan sanju Sep-22/2018 02:48:57

A

Hello Roshan, 
This item has wifi and Bluetooth .

Q

I want to purchase GP100up model how much it costs customs tax to ship it to india

By Keerthi Kumar BR Sep-11/2018 18:13:59

A

Hello Keerthi,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

is the shipping free to united kingdom .

By andrew Nov-09/2017 18:15:19

A

Hello andrew,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, would you have a coupon for android version for delivery on GW 5 (EU 5) ? Because coupon "Novblacvvg" only works on GW 3 (EU 3) which is out of stock. Thanks.

By DAVID Jan-31/2018 11:39:54

A

Hello DAVID,


You can refer to here: http://www.gearbest.com/gadget-deals.html , if we have coupon code, we will list them in that page.